Service Manager: Employer Group Servicing

4 weeks ago


Durban, South Africa Health Solutions Full time

**Introduction**
- Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise ifetime client value. We build and maintain a culture of innovation,and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities.**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.**Role Purpose**
- Overseeing the Internal Service consultants team that supports the various Employer Groups and supporting brokers**Requirements**:

- Matric
- 5 years industry experience in a customer service capacity
- 3 years experience in managing a team will be an advantage
- Excellent knowledge and understanding resource planning
- Good understanding of the Employer Group/intermediary/broker industry (specific to Health)
- Good understanding of the medical scheme industry and regulations
- Excellent communication skills
- Good understanding of the Health Insurance Industry
- Knowledge of Oracle platform (Momentum Medical Scheme and Health4me) is compulsory
- Knowledge of Momentum Medical Scheme and Health4Me products is compulsory

**Duties & Responsibilities**
- Ensure that departmental structures are aligned to business objectives
- Analyse and develop business improvement plans based on data analysis
- Ensure satisfactory resolution of all queries and problems escalated
- Developing and renewing best practice guidelines and procedures concerning customer relations
- Effectively and efficiently manage operational costs within budget
- Implementation of mechanisms to maintain and improve client service
- Develop and maintain a relationship with internal and external clients
- Planning and implementing damage control interventions to ensure customer satisfaction
- Manage individual performance and provide appropriate training and coaching where necessary
- Ensuring operational efficiency within the department
- Ensure that staff members are aware of their individual responsibilities ,measurement and targets
- Day to day supervision of the Internal consultants to ensure that service levels to clients are maintained.
- Identification of training needs of Internal client services consultants
- Assistance with difficult callers and complex queries
- Motivation and discipline of Internal client services consultants
- Checking of departmental performance indicators
- Supervision of day to day office admin
- Support to Account Executives
- Front line external consultation between groups, brokers
- Management of all aspects of the relationship between Employer groups and Brokers
- Any other reasonable duty as requested

**Competencies**
- Demonstrate an intermediate level of product knowledge
- The ability to manage, evaluate and diffuse difficult situations in order to address customer problems effectively for others and business area under supervision
- The ability to manage, evaluate and diffuse difficult situations for others and business area under supervision
- Address customer problems effectively
- Follows up on customer requests to ensure that the final product or service met expectations
- Motivates employees for results
- Takes responsibility for results of the institution, and all resources that have been placed under one's responsibility
- The ability to prepare and present quality creports when and if required, including remedial action to flaws in processes and systems;
- Allocates portfolio of client according to known and determined capabilities of team
- Provides structure, sets goals, and acts as a resource
- Identifies problem situations of a complex nature within appropriate time frames
- Information gathering and analysis meet the requirements of the problem in hand
- Written and verbal communication. This interaction will be at both executive and member level.


  • Site Supervisor

    3 months ago


    Durban, South Africa Indgro Multi Services Group Full time

    **Introduction** **Duties & Responsibilities** Ensure that contracted sites operate in accordance with the set agreement as stated in the Service Level Agreement, specifically in terms of the service provided, levels of staff, disciplinary matters, and the payroll function. Ensure that the operational efficiency of each site is balanced with the financial...


  • Durban North, South Africa Aspen Pharma Group Full time

    **JOB PURPOSE** Strategic, tactical and operational role in the digital technology organisation and is accountable for the delivery of infrastructure and cloud infrastructure services across Aspen and supporting business and technology partners/vendors globally. The accountability of the role includes hardware infrastructure and cloud infrastructure ranging...


  • Durban, South Africa Mass Staffing Projects Full time

    **Job Information** - Location- Durban- Salary- R500k-R400k- Job Type- Permanent- Education- Bcur in Nursing- Experience- +10 Years’ experience in Nursing Management- - pharmacy.jobs(at)staffingprojects.co.za- Fax- 0866023398This just in! Our client is on the lookout for an amazing Group Nursing Services Manager to join their team in...


  • Durban, South Africa The Emirates Group Full time

    Job Purpose: Manage and ensure a safe, efficient, cost effective and timely airport operation so that Emirates image, reputation and passenger service levels are maintained and enhanced, as per the criteria set forth by the Company commercial, safety and security policies, standards and procedures Ensure that appropriate action is taken for providing prompt...

  • Service Consultant

    3 months ago


    Durban, South Africa Sanlam Full time

    **Who are we?** Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is...

  • Soft Service Manager

    3 months ago


    Durban, South Africa Tsebo Group Full time

    **About Us**: Tsebo Facilities Solution is looking for a soft service manager To provide supervisory direction and strategic planning with regard to the service delivery of soft services in order to ensure maximum customer satisfaction. The responsibility is for the national footprint of the client’s premises and covers the following services: Cleaning,...


  • Durban, South Africa Health Solutions Full time

    **Introduction** Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve specific outcomes by...

  • Service Advisor

    3 months ago


    Durban, South Africa Clicks Group Limited Full time

    Advert reference: click_014249 Advert status: Online - **Position Summary**: **Industry**:Wholesale & Retail Trade **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain **Location**:Durban **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Brand**:Clicks Group **Introduction**: Are you passionate about health and...

  • Service Advisor

    3 months ago


    Durban, South Africa Clicks Group Limited Full time

    Advert reference: click_014151 Advert status: Online - **Position Summary**: **Industry**:Wholesale & Retail Trade **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain **Location**:Durban **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Brand**:Clicks Group **Introduction**: Are you passionate about health and...


  • Durban, South Africa Tsebo Group Full time

    Tsebo facilities Solutions is looking for a Soft Services Supervisor to provide managerial direction and strategic planning with regard to the service delivery of soft services in order to ensure maximum customer satisfaction and compliance with SLA.  The responsibility is for the footprint of the client’s premises and covers the following services: ...

  • Service Advisor

    3 months ago


    Durban, South Africa Clicks Group Limited Full time

    **Listing reference**: 015735**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Durban - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - Are you passionate about health and beauty products and...


  • Durban, South Africa Tsebo Group Full time

    We have an amazing opportunity for a Food Service Assistant - to be based at one of our sites. The Food service assistant will execute a variety of tasks associated with food, production, front of house services and any general support needed regarding all Health & Safety and Food Safety regulations. As a leading African Integrated Workplace Management...

  • Food Service Assistant

    5 months ago


    Durban, South Africa Tsebo Group Full time

    We have an amazing opportunity for a Food Service Assistant to be based at one of our sites. The Food service assistant will execute a variety of tasks associated with food, production, front of house services and any general support needed regarding all Health & Safety and Food Safety regulations. As a leading African Integrated Workplace Management...


  • Durban, KwaZulu-Natal, South Africa FirstRand Namibia Limited Full time

    {"h1": "Job Title: Private Banking Analyst", "h2": "Job Summary", "p": "We are seeking a skilled Private Banking Analyst to join our team at FirstRand Namibia Limited. As a key member of our Private Banking department, you will be responsible for providing analysis, research, and sales support to our team of Private Bankers. Your primary goal will be to...

  • Food Service Assistant

    4 months ago


    Durban, South Africa Tsebo Group Full time

    **About Us**: We have an amazing opportunity for a Food Service Assistant to be part of our team. The Food service assistant will perform a variety of tasks associated with food, production, front of house services and any general support required with regard to all Health & Safety and Food Safety regulations. As a leading African Integrated Workplace...


  • Durban North, South Africa Aspen Pharma Group Full time

    **JOB PURPOSE** Operational role in the digital technology organization and is accountable for the processing and coordination of appropriate and timely responses to service desk process records (incident, problems, requests, etc.) and ensuring they are appropriately assigned. Support the general and maintenance of the ServiceDesk platform. **KEY...


  • Durban, South Africa Bespoke International Group Full time

    Requirements: - Min of 6 months Customer Service Experience - Gas and Electric Experience would be beneficial - Matric is Compulsory - Ability to work UK hours or night shift. - Rotational Shift (Monday to Sunday) - Energy sales experience would be beneficial Benefits: - R5500 Basic Salary - Commission paid mid month - Daily Incentives - Great Working...


  • Durban, South Africa Tsebo Group Full time

    **About Us**: Tsebo facilities Solutions is looking for a Soft Services Supervisor to provide managerial direction and strategic planning with regard to the service delivery of soft services in order to ensure maximum customer satisfaction and compliance with SLA. The responsibility is for the footprint of the client’s premises and covers the following...

  • Service Owner

    3 months ago


    Durban, South Africa Derivco Full time

    Job Profile Summary: At Derivco, we work alongside our clients who are considered giants in the industry, to create and develop the platform that hosts some of the best online casino games in the industry. We are also Platinum partners with vendors such as Microsoft and we are proud to say we employ over 2,500 of the brightest minds across our offices in...


  • Durban, South Africa Tsebo Group Full time

    **About Us**: We have an amazing opportunity for a Food Service Assistant - to be based at one of our sites. The Food service assistant will execute a variety of tasks associated with food, production, front of house services and any general support needed regarding all Health & Safety and Food Safety regulations. As a leading African Integrated Workplace...