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Support and Backup Administrator

4 months ago


Pretoria, South Africa Companies & Intellectual Property Commission Full time

**ADVERTISEMENT**

**Support and Backup Administrator**

**Job Grade: P9**

**Ref No.: S190006**

**Remuneration**:R468 627 Total Cost to Company p/a**

**Job Purpose**:
To respond to user-initiated inquiries ensuring a timely resolution/fulfillment to user requests, incidents, questions, and complaints, and to provide day-to-day hands-on support to the organization’s ICT support requirements. To ensure the backup administration for both on-premise and cloud backups, troubleshooting unsuccessful backups, and ensuring all jobs complete successfully. Provide reports and ensure restore simulations.

**Key performance areas**:

- To respond to user-initiated enquiries ensuring a timely resolution/fulfillment to user requests, incidents, questions, and complaints in relation to backup and support.
- To make input into operating policies, procedures, and guidelines;
- To report on performance and to identify and escalate performance constraints;
- Manage on-premise and cloud backup environments.
- Ensure backups and restores are done as per schedules
- Ensure all exceptions are managed and reported on a daily basis.
- Troubleshoot all exceptions within the backup environment.
- Ensure offsite backup management as per best practices.

CIPC reserves the right not to fill an advertised position.

Closing date: 26** May 2023**

**Required Minimum Education/training**:

- Matric/Senior Certificate
- Diploma in IT
- Backup Certification

**Required Minimum Experience**:

- 1 year experience in ICT support
- 3 years of backup experience on-premise
- 2 years’ experience in cloud backups.