Real-time Analyst

**Role Purpose** To lead a team of real time analysts to proactively managing the contacts and queues “on the day” to ensure service levels and business targets are met. This means taking the resource plan and forecasts and monitoring volumes throughout the day, acting if thresholds are transgressed and enabling service recovery plans if required. You...

**Business Support** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: **Reimagine your career** If you have a critical eye for detail and have stellar organization skills then you could fit right in as a Real Time Analyst at Concentrix + Webhelp working in our in our vibrant Claremont office. With game-changers in over 70...

**Job Advert** Reimagine your career** If you have a critical eye for detail and have stellar organization skills then you could fit right in as a Real Time Analyst at Concentrix + Webhelp working in our in our vibrant Claremont office. With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique....

About the RoleWe are seeking a skilled Real Time Analyst to join our AWS Support Engineering team. As a valuable member of our team, you will be responsible for real-time monitoring and analysis of service levels and site performance.Key ResponsibilitiesReal-time monitoring and reporting of schedule deviations, such as absenteeism, late login, early logout,...

Job SummaryWe are seeking an experienced Real Time Workforce Analyst to join our AWS Support Engineering team in South Africa. As a valuable member of our team, you will be responsible for real-time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat and email volume.

Bachelor's degree or equivalent - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - 2+ Years of experience in a Real Time Analyst / Workforce Management role - Knowledge of Real Time Monitoring, Intraday reporting, schedule adherence,...

**Job Description:**We are seeking a highly skilled Real Time Analyst to join our team at WNS Global Services.Job Purpose:The successful candidate will be responsible for the real-time and intraday management of resources to ensure optimal staffing levels in our contact centers. This will involve working closely with the WFM team to forecast and schedule...

Who we are is because of our people. We invest in them because they make us better. We value our people, putting our customer’s first, working fast and smart and doing the right thing. TFG is a diverse, multi - faceted retail lifestyle group, woven into the lives of millions. We exist to genuinely be a part of our customer’s lives and we are passionate...

Job DescriptionJOB PURPOSEResponsible for real time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the desired service level. To work as part of a greater WFM team and ensure that all functions performed/services provided are in line...

A bachelor's degree in an analytical or business field, or comparable business experience with some technical background. - 5+ years’ of overall experience in a consumer-facing or service organization - 3+ years of experience in a large scale operations planning or supply chain teams - Experience in building and managing capacity/labor/inventory plans for...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success....

Commercial Real Estate Finance AnalystOur client, The Legends Agency, seeks an accomplished Commercial Real Estate Finance Analyst to augment their financial analysis capabilities and support clients' investment strategies. The ideal candidate will possess strong cash flow modelling skills, a deep understanding of real estate asset classes, and the ability...

**FUTUREGROWTH ASSET MANAGEMENT IS RECRUITING!** We have an exciting opportunity available for an **Investment Analyst **in our Real Estate & Agriculture team. - Futuregrowth is also committed to transformation. A strong preference will be given to _ **Investment Analyst** Are you passionate about Real Estate and Agriculture and getting involved in...

London-based Debt Advisory firm looking for a local graduate trainee to work alongside the Managing Director involved in all aspects of running the business. Excellent opportunity to gain first hand experience and exposure to the UK and European Real Estate lending market. You will learn about arranging mortgages and other loans for prospective borrowers...

At Telebest, we are seeking a skilled Workforce Management Analyst to join our team. In this role, you will be responsible for the creation and management of schedules to ensure optimal delivery of customer experience. Your duties will include real-time monitoring and reporting of schedule deviations, coordination with outsourced sites, and work on real-time...

Our client is a premier UK advisory firm specializing in commercial real estate finance. The company delivers bespoke financial solutions and strategic insights to commercial clients, driving investment success and fostering long-term partnerships.Job Description: We are looking for an experienced and detail-oriented Commercial Real Estate Finance Analyst to...

ELIGIBILITY CLOSING DATE 23.09.2024 REFERENCE NUMBER CS 145/24 ext SALARY **Basic Salary**: R 373 295.00 DEPARTMENT Information Systems and Technology DIRECTORATE CORPORATE SERVICES ERP Analyst - Property and Real Estate (2 Positions) **Requirements**: - Minimum Qualification National diploma supported by SAP certification. Applicants with higher tertiary...

MRI Software is currently looking for a Software Support Analyst, with experience of Oracle PL/SQL. We are looking for an individual that is eager to get experience within a corporate software company. The opportunity is within our Support Services team based in the Cape Town office, as a Support Analyst that provides help desk services to a whole range of...

**The Legends Agency** is seeking an experienced Commercial Real Estate Finance Analyst to enhance our financial analysis capabilities and support clients' investment strategies.We deliver bespoke financial solutions and strategic insights to commercial clients, driving investment success and fostering long-term partnerships.About the RoleCash Flow...

Transforming Real Estate with MRI SoftwareMRI Software is a pioneer in real estate software solutions, committed to empowering its employees to reach new heights. As a key member of our Global Professional Services organization, you will play a pivotal role in driving the success of our operations.About the RoleWe are seeking an experienced and highly...