Inbound Call Centre Consultant

It is a **Contact Centre rotational shift environment** where you will be communicating with customers on social media platforms for instance on Facebook, Instagram, and primarily on live chats. You will also be taking Inbound/Outbound client calls as required. The working hours are from **7am to 11pm** and you will be required to work rotational shifts...

Planet Fitness Planet Fitness is the largest privately owned Health and Wellness company, having more than 26 years of offering our services within South Africa.With further expansion, we currently have the role of Call Centre Agent. Purpose of the job: Ensuring quick, effective and continual customer service. Keen eye for details, strong resolution and...

**Main Job Function**: In this role, you will be responsible for overseeing the day-to-day operations of our Call Centre, ensuring efficient and effective customer service delivery. If you are a results-oriented leader with a passion for excellence, this is an exciting opportunity to make a significant impact. **Minimum requirements**: - Demonstrated...

Looking for a Call Centre Manager with a minimim of 2-3 years management experience. Minimum requirements 3 years Contact centre experience Must have dealt with International Clients (UK, Europe, Australia or USA) Post matric qualification would be advantageous **Salary**: R30,000.00 - R55,000.00 per month Application Question(s): - Have you worked in...

**Call Centre Agent Job Duties**: - Complaint resolution rate in line with company policy and guidelines - Call quality, ensuring that the guest is provided with the best services in each interaction. - All unresolved complaints should be escalated, followed up and feedback provided to the guest in line with the escalation process. - Provide accurate and...

Main Purpose of Position: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders. Main Responsibilities (including but not limited to): Answering inbound...

Main Purpose of Position:The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.Main Responsibilities (including but not limited to):Answering inbound calls...

**Business Unit**:Discovery Central Services**Function**:Call Center / Contact Center**Date**:2 Apr 2024**Job Title: Service Consultant (6 month Fixed Term Contract)** **Key Purpose** - Our Commissions department is looking for a great person to join their team as a service consultant to service broker houses and franchises with all related billing and...

**Business Unit**:Discovery Health**Function**:Call Center / Contact Center**Date**:4 Jul 2023**Service Consultant HP - Talentpool** **Key Purpose** - To take inbound calls from Health Professionals, regarding claims queries and provide first time resolution. Provide excellent service and quality through Discovery Service Standards.**Areas of responsibility...

Well known DMC is looking for Senior Inbound Consultants. - Creative planning and designing of guest itineraries (according to their budget) or out of the box planning and designing of leisure FIT tailor-made itineraries. - Managing the reservations process for bookings from quote to finalising, including invoicing and travel documents. - Consistent and...

**Introduction** To service business partners and clients coming into the Admed front office, primarily in the inbound and outbound call centre and secondly, where capacity constraints require, in the mailbox coordinating and the data capturing areas. **Role Purpose** To service business partners and clients coming into the Admed front office, primarily...

Well known DMC is looking for Senior Inbound Consultants. - Creative planning and designing of guest itineraries (according to their budget) or out of the box planning and designing of leisure FIT tailor-made itineraries. - Managing the reservations process for bookings from quote to finalising, including invoicing and travel documents. - Consistent and...

**Business Unit**:Discovery Health**Function**:Client Service**Date**:10-Jan-2023- Key Purpose - To take inbound calls from Health Professionals, regarding claims queries and provide first time resolution. Provide excellent service and quality through Discovery Service Standards. Areas of responsibility may include but not limited to - Operate mainly in the...

Financial Services Call Centre Position Overview: **Responsibilities**: - Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions. - To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach...

**Location**: Sandton, ZA **Job Family**: Consumer **Country/Region**: South Africa Consumer Sales Specialist (Call-centre) Coloplast South Africa has an exciting opportunity for a Consumer Sales Specialist to join a brand-new team within the Consumer Care department. The Consumer Sales team will be responsible for “selling while caring” by fully...

**Business Unit**:Vitality RSA**Function**:Call Center / Contact Center**Date**:24 Jul 2023Key Purpose To ensure quality service delivery to all stakeholders while adhering to Discovery's SLA. Key Outputs - Providing product information and handling financial queries - Answering inbound calls timeously - Dealing with all queries through to resolution -...

Excellent opportunity to join a leading leisure company in their call centre dealing with an International CampaignMatric3-5 years call centre experience essential handling inbound and outboundPrevious experience dealing with International clientsExperience dealing with campaigns in the BPO spaceExcellent command of the English language and the ability to...

Consumer Sales Specialist (Call-centre) Coloplast South Africa has an exciting opportunity for a Consumer Sales Specialist to join a brand-new team within the Consumer Care department. The Consumer Sales team will be responsible for “selling while caring” by fully understanding Consumers’ needs, challenges, lifestyle goals and expertly recommending...

**Business Unit**:Discovery Invest**Function**:Call Center / Contact Center**Date**:06-Mar-2023- Discovery - Invest | Service Support- Service Consultant**About Discovery** - Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core...

Our client in the Multimedia industry is looking for Graduates with no work experience to join their dynamic team. We are specifically looking for Marketing, Communications, Public Relations and various BA qualifications to join our Omni Channel Call Centre. - Strong communication skills with the ability to discuss any issues with a wide variety of...