Systems & IT Support Technician

3 weeks ago

Pretoria, South Africa hearX Full time

**Job Purpose**:
To assist with maintaining and supporting the IT and CRM systems for the company and ensure optimal functioning of such services, with appropriate maintenance and data analytics on performance and use. Provide internal technical support and occasional client-facing support as well.

**Minimum education (essential)**:
Matric

**Minimum education (desirable)**:
A+ or equivalent technical qualification

N+ or equivalent technical qualification

MCSE

**Minimum applicable experience (years)**:
1 - 3 years

**Required nature of experience**:

- Setup, configuration and troubleshooting of desktop/notebook hardware and software
- Supporting printers and print services
- Working knowledge of network services (i.e. DNS, SMTP, DHCP, etc.)
- Cloud Service Support
- Ability to perform basic repairs on laptops, desktops and some peripherals

**Skills and Knowledge (essential)**:

- Microsoft Windows 7, 8, 10
- Microsoft Office 2010 - 2016, 365
- Mac OS
- Remote Desktop Support
- Networking diagnostics
- Wired and Wireless Networking
- Printer Troubleshooting
- Gmail and GSuite support

**Skills and Knowledge (desirable)**:

- Salesforce administration
- Data Analytics setup and interpretation

**Essential Competencies**:

- Examining Information
- Developing Expertise
- Adopting Practical Approaches
- Following Procedures
- Managing Tasks
- Upholding Standards
- Producing Output
- Taking Action

**Important Competencies**:

- Providing Insights
- Establishing Rapport
- Conveying Self-Confidence
- Showing Composure
- Thinking Positively
- Embracing Change
- Inviting Feedback
- Understanding People
- Valuing Individuals
- Meeting Timescales
- Checking Things
- Pursuing Goals

**IT Administration (45%)**
- Maintain records of software licenses and assets.
- Assignment of software licenses and access.
- Manage stocks of equipment, consumables and other supplies.
- Manage CCTV.
- Monitor compliance with IT processes and rules.
- Assist with onboarding and offboarding of technical specifications for staff.
- Manage Slack subscriptions and access.
- Report on system performance and use.
- Manage and maintain the VOIP phones and system.
- Manage Twilio instance and analytics.

**Salesforce administration (15%)**
- Manage Salesforce licenses (including supplier liaison).
- Assign and manage licenses internally.
- Manage User setup and configuration.
- Manage User permissions.
- Manage Salesforce Admin setup and configuration.
- Document Of Salesforce setup processes.
- Troubleshoot system and help log and fix errors.
- Offer on-site support to users.
- Setup and maintenance of TV’s in the Hearing Hub with relevant, real-time analytics.

**Desktop and Hardware Support (20%)**
- Install, maintain, configure required software.
- Act on IT requests from employees.
- Plan and undertake scheduled maintenance.
- Assist with Audio Visual requirements for meetings.
- Repair equipment and replace parts.
- Request quotes from suppliers.
- Configure and maintain printers.
- Keep Hearing Hub PC’s updated: new passwords and software every month.
- Enforce and monitor HIPAA and GDPR compliance on desktops.
- Manage work files and change logs for traceability.

**Network Administration (15%)**
- Maintain internal network.
- Plan network requirements.
- Manage internet connectivity.
- Manage internet access, routers, maintenance
- Manage user access.
- Maintain network hardware.
- Manage accounts and supplier relationships.
- Perform upgrades and maintenance on systems.

**QMS (5%)**
- Ensure that QMS guidelines are adhered to.
- Ensure that all supporting documents are kept to date.
- Ensure that all processes are kept relevant.

  • Mid Level Support Technician

    5 days ago

    Pretoria, South Africa Baseline IT Full time

    Baseline IT is an IT Support and Managed Infrastructure Company, specializing in Cloud Services, Remote and Onsite Support. Please note that this position is only open to those who are near the Menlyn Maine area in Pretoria. We are looking for a Mid-Level Remote Support Technician, who's primary roles will be: - Take client phone calls and remotely login...

  • IT Support Technician

    1 week ago

    Pretoria, South Africa Tantum IT Solutions Full time

    We are looking for a highly capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment upgrades. To ensure success as an IT support...

  • IT Support Technician

    4 weeks ago

    Pretoria, South Africa Status Asset Management Full time

    **Position**: IT Support Technician **Location**: Pretoria **Reporting to**: IT manager **_ Is technology your soulmate? Do you speak fluent geek? Are you socially adept and inspired by problem-solving? Raise your hand if that’s you because we’re hiring!_** We are looking for a skilled IT Support Technician who prides themselves in ensuring that the...

  • IT Application Support Technician

    4 weeks ago

    Pretoria, South Africa Intercare Group South Africa Full time

    **ABOUT** Intercare is a dynamic healthcare company focusing on offering value-based healthcare to patients. As ambassadors of the Intercare brand, everything we do is guided by our purpose to make people feel better. Our shared values of People-centred, Integrity, Inclusivity, Compassion, Excellence and Innovation define what we believe and who we...

  • IT Support Technician

    4 weeks ago

    Pretoria, South Africa Numeral Financial Services Group Full time

    Position: IT Support TechnicianLocation: PretoriaReporting to: IT manager Is technology your soulmate? Do you speak fluent geek? Are you socially adept and inspired by problem-solving? Raise your hand if that’s you because we’re hiring!  We are looking for a skilled IT Support Technician who prides themselves in ensuring that the group of companies...

  • IT Support Technician

    4 weeks ago

    Pretoria, South Africa Status Asset Management Full time

    Position: IT Support TechnicianLocation: PretoriaReporting to: IT manager Is technology your soulmate? Do you speak fluent geek? Are you socially adept and inspired by problem-solving? Raise your hand if that’s you because we’re hiring!  We are looking for a skilled IT Support Technician who prides themselves in ensuring that the group of companies...

  • IT Support Technician

    4 weeks ago

    Pretoria, South Africa Adzuna ZA B C2 Full time

    Position: IT Support TechnicianLocation: PretoriaReporting to: IT manager Is technology your soulmate? Do you speak fluent geek? Are you socially adept and inspired by problem-solving? Raise your hand if that’s you because we’re hiring! We are looking for a skilled IT Support Technician who prides themselves in ensuring that the group of companies have...

  • IT Support Technician

    3 weeks ago

    Pretoria, South Africa Numeral Financial Services Group Full time

    Position: IT Support Technician Location: Pretoria Reporting to: IT manager   Is technology your soulmate? Do you speak fluent geek? Are you socially adept and inspired by problem-solving? Raise your hand if that’s you because we’re hiring!   We are looking for a skilled IT Support Technician who prides themselves in ensuring that the group of...

  • Desktop Technician

    4 weeks ago

    Pretoria, South Africa Baraka IT Solutions (Pty) Ltd Full time

    Troubleshoot hardware and software errors; Resolve connectivity issues;Asset Management processes and procedures for IT equipment;Setup and configure desktops, printers and mobile devices to the network;Install application programs requested by the user;Setup training environments when requested; Deploy software patches and updates; Provide laptop...

  • Application Support Technician

    4 weeks ago

    Pretoria, South Africa PRR Recruitment Services Full time

    This software development company is seeking a Application Support Technician The ideal candidate will have a min of 1 years experience in Supporting Software .Matric is essA+N+ is required/Application support experience Strong SQL will be essential  Send your Cv to marinda@prrrecruitment.co.za  

  • Technician: IT Support

    5 days ago

    Pretoria, South Africa South African Bank Note Company Full time

    **Job Summary**: Provide technical support to business users of ICT equipment and systems. This will include end user support, desktop support and infrastructure support across both hardware and software platforms. **Main Responsibilities (not limited to)**: - Install, configure, and maintain end user computing devices such as laptop computers, printers,...

  • Specialist: Application Development

    4 weeks ago

    Pretoria, South Africa Virtueda Systems Full time

    Maintain subsequent system changes and communicate implemented changes to relevant stakeholders. Prepare and present the required standard documentation for ICT change control processes. Provide technical support in resolving all audit findings on the schedule as required. Participate in project teams to document and support solutions. Compile Business...

  • System Administration and Support

    1 week ago

    Pretoria, South Africa Mastech General Trading Full time

    The purpose of the role is: To provide support of System Administration and Support processes. The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: Assist in the operation of System Administration: - Co-ordinate the generation of exception reports and correct data errors revealed from the...

  • Junior IT Technician

    1 week ago

    Pretoria, South Africa Eightbit IT Solutions CC Full time

    We are a company based in Pretoria, Gauteng and we seeking a self-driven and natural problem solver for their exciting role as an IT Technician. **Basic Duties** - IT Security maintenance with focus on firewalls, networks, routers, switches, WAP’s troubleshooting, setup and config. - Preferably CompTIA Network+ and A+ or similar qualifications. - Must...

  • IT Technician/support pretoria West

    6 days ago

    Pretoria, South Africa Staffworx Recruit Full time

    IT Technician/Support, Pretoria West. Salary ±R18000 depending on experience. Job spec as volg: Must have A+, MCP or similar qualification. Good knowledge of Microsoft Office Package Good knowledge of Microsoft Windows Excellent communication skills Able to work overtime on short notice **Salary**: From R18 000,00 per month **Education**: - Diploma...

  • Centurion: JUNIOR IT SUPPORT TECHNICIAN

    4 weeks ago

    Pretoria, South Africa Cora ONeil Recruitment Agency Full time

    Centurion (Route 21 Business Park): JUNIOR IT SUPPORT TECHNICIANMinimum Requirements:-Presentable Afrikaans speaking male-Afrikaans and English first and second languages a must (KEY REQUIREMENT NOT NEGOTIABLE)-Matric / Grade 12-Bachelor's degree in Information Technology, Computer Science, or a related field preferred-Microsoft 365 certified Modern Desktop...

  • Junior IT Technician

    2 weeks ago

    Pretoria, South Africa CJN IT Solutions Full time

    Support Microsoft desktop operating systems & MS office software. Install & troubleshoot Windows 7 - 11. Install and configure MS Office. A+ an advantage. Customer service-oriented individual. Own reliable transport + valid driver’s license essential. R8k – R15k CTC depending on experience.

  • Junior IT Technician

    3 weeks ago

    Pretoria, South Africa CJN IT Solutions Full time

    Support Microsoft desktop operating systems & MS office software. Install & troubleshoot Windows 7 - 11. Install and configure MS Office. A+ an advantage. Customer service-oriented individual. Own reliable transport + valid driver’s license essential. R8k – R15k CTC depending on experience.

  • IT Field Technician

    1 week ago

    Pretoria, South Africa TradeLink Retail Systems Pty Ltd Full time

    Urgently looking for an IT Field Technician based Pretoria **Requirements**: Matric certificate CompTIA A+ / N+ / Relevant IT qualification POS experience advantageous MUST HAVE OWN RELIABLE VEHICLE!!!! **Salary**: R11,000.00 - R12,000.00 per month Ability to commute/relocate: - Pretoria, Gauteng: Reliably commute or planning to relocate before...

  • Senior IT Technician

    2 weeks ago

    Pretoria, South Africa CJN IT Solutions Full time

    Senior IT Tech required in PTA. Support Microsoft desktop operating systems & office software. Basic knowledge of Microsoft server 2008 or above. Knowledge of networks, MS 365 & antivirus software. A+, N+, MCP an adv. Customer service-oriented individual. Candidate should be able to communicate fluently in Afrikaans and English. Own reliable transport +...