System Administration and Support

2 weeks ago

Pretoria, South Africa Mastech General Trading Full time

The purpose of the role is: To provide support of System Administration and Support processes.

The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following:
Assist in the operation of System Administration:

- Co-ordinate the generation of exception reports and correct data errors revealed from the extract of Actuarial Data.

Create, copy and update code files and system releases between Pre-production and Production.
- Create and maintain standard operating procedures for BSS / System management for the ITIL components
- Implementation of annual pensioner increases and increase letters.
- Monitor System mailboxes and provide support.
- Administer ITSM solution (Kaseya), including testing of upgrades and enhancements.
- Call co-ordination of all BSS / System Management incidents / service requests / problems as allocated.
- Control of process and data distribution to Actuaries.
- Identify and access management (IAM).

Support of System Administration processes:

- Ensure the integrity and quality enhancement of business transactions.
- Remove and facilitate the removal of system warnings.
- Fix system errors and payment instructions.
- Merge members to fix systems errors through Workflow.
- Merge members and system errors routed for correction.
- Create and maintain system profiles.
- Release system programs between pre-production and the production environments and execute release management activities for deployments.
- Liaise with external parties for access to the GPAA and GEPF data base.
- Control and execute the complete System Development Life Cycle (SLDC) for new business system solutions, system errors and system corrections, enhancements and new system releases.

**REQUIREMENTS**:
An appropriate three-year tertiary qualification (at least 360 credits NQF level 6) with 18 months proven experience within a System Administration and Support environment.

OR
- A Grade 12 Certificate/Senior Certificate (Matric) with three years proven experience within a System Administration and Support environment.
- Computer literacy that would include a good working knowledge of Microsoft Office products.
- ITIL courses will serve as an advantage.

COMPETENCIES

Knowledge of:

- Employee benefits, schemes and funds.
- Applicable legislation.
- IT environment (working knowledge).
- GEPF services and products.
- Applicable Testing Methodology and/ or related testing courses

Skills and competencies:

- Business analytical skills.
- Organising and problem-solving skills.
- Above average communication skills (verbal and written) and the ability to communicate at all levels.
- Customer oriented.
- Ethical business conduct.
- Ability to work under pressure.
- Ability to take responsibility.

**Salary**: R15,000.00 - R20,000.00 per month

Ability to commute/relocate:

- Pretoria, Gauteng: Reliably commute or planning to relocate before starting work (required)

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