Debt Collection Specialist

6 months ago


Cape Town, South Africa Nivoda Full time

**Debt Collection Specialist - Accounts Receivable**
**Location**:South Africa (with the flexibility to work remotely)

Nivoda, the rapidly growing B2B jewellery marketplace, is seeking an experienced Debt Collection Specialist to join our FinOps team. As a pivotal role within the organization, you will work in tandem with the Accounts Receivable department, playing a significant part in ensuring financial scalability for Nivoda. This role will require a perfect blend of determination, resilience, and tact.

**About Nivoda**: Redefining the way the global jewellery industry operates, Nivoda is at the forefront, revolutionizing the traditional norms. With a stellar growth rate of 200% in sales over the last year and a team that has expanded from 80 to 200 FTE globally, Nivoda is well on its way to transforming the jewellery marketplace landscape.

**Key Requirements**:

- Minimum 3+ years of experience in debt collection or relevant roles.
- Demonstrated resilience and persistence in previous roles.
- Proficient in maintaining a professional, polite, yet assertive demeanour during collections.
- Excellent oral and written communication skills.
- Fluent in English, with an additional language as an asset.
- Familiarity with the intricacies of aged debt positions and relevant strategies.
- Strong understanding of the Accounts Receivable function and its associated processes.
- Experience in using financial software for debt collection and tracking.
- Flexibility to work across different time zones, given the global nature of our client base.

**Key Responsibilities**:

- Directly support the Accounts Receivable team in chasing aged debt positions.
- Regularly communicate with clients to negotiate repayment plans and settle outstanding invoices.
- Document all collection actions, ensuring accuracy and comprehensiveness.
- Work closely with the CFO and other financial teams to report on aged debt positions and provide recommendations.
- Understand the nuances of customer contracts and agreements, leveraging them during the collection process.
- Stay updated with industry best practices and ensure compliance with all relevant rules and regulations.
- Collaborate with internal teams to improve the overall AR process and reduce aged debts.

**What Nivoda Offers**:

- A dynamic working environment within an incredibly fast-paced company.
- A role that directly impacts Nivoda's financial stability and growth.
- Opportunities for professional growth within a company that values its employees.
- Flexible working hours.
- Competitive salary package.
- Collaboration with global teams, offering diverse experiences and perspectives.



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