Debt Collector
3 months ago
NDA, is looking for driven and assertive Debt Collectors to join their dynamic and fast-paced company. We are looking for individuals who are strong and determined to join our team in the position of Debt Collector in the Payments department.
**Requirements**:
- A minimum of 2 years working experience within the debt collection space
- Criminal clear
- Strong communication skills
- Computer literate
- Understanding / working knowledge of a collections system is advantageous
**Qualifications**
- Grade 12
- Computer Literate)
- Bilingual (Afrikaans and English)
**Skills**:
- Target driven
- High level of integrity
- Strong work ethic
- Self-motivated
- Able to work under pressure
- Reliable
- Time management
- Able to work in a team
**Competencies**:
- Be initiative when problem solving.
- Good time keeping and attendance.
- Paying attention to details
- Good listening skills
**Description**:
Demonstrates an accurate understanding of the collection system/s and can navigate it successfully
Adhere to / utilize the collections call script/s
Practice sound data ethics: ensure that all system requirements are adhered to and that special attention is paid to the quality of information obtained and captured
Ensure that all debtors information held on record is up to date and accurate and ensure that the accounts are properly maintained at all time on the collections system
Delivery of high level of customer service by maintaining a pleasant and enthusiastic manner with everyone and ensuring that queries are dealt with promptly (debtors)
Deal with people and/or debtors in a manner which shows empathy, tact, and professionalism.
Receive, respond and/or escalate (where necessary) incoming queries or complaints; provide information, explain policy and procedures, and/or facilitate a resolution.
Application Question(s):
- Are you based in Cape Town?
- Are you a South African citizen?
- Do you have a matric certificate?
- Do you have experience in Debt Review?
- How many years' experience do you have within the debt collection space?
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