Tier 2 Support Technician

4 weeks ago


Cape Town, South Africa HR Studio Full time

**We're looking for**

An experienced and passionate individual to join our clients team as a Tier 2 Support Technician to provide basic and mid-level Desktop and network and basic server support to clients on various aspects of their IT as quickly, competently and efficiently as possible.

**Who are you?**
- Technical troubleshooting and problem resolution skills
- You are solution orientated with excellent problem solving skills
- Good process orientation
- Great relationship management & conflict resolution skills
- You are willing to go the extra mile as needed and
- You are not a clock watcher and are willing to work outside the standard office hours

**What's the role?**

**You will be responsible for**:

- Retention of the client by giving exceptional service
- Efficiency and effectiveness resulting from improved technical service deliver
- Data accuracy and relevance for managing the business operations
- Delivering the service three times faster than the client expects with high levels of communication

**Boxes to tick**
- Matric
- Relevant Tertiary Qualification
- At least 5 years of active and current experience in the Tier 2 arena
- IT including all technical infrastructure basic servers/networking systems processes, desktop security, desktop, remote cloud computing, Microsoft 365 administration, hosting, web services hardware/software, multiple devices e.g. PC & Mac, Mobile etc.


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