Assistant Manager: Parking

2 weeks ago

Cape Town, South Africa V&A Waterfront Full time

**The Assistant Manager: Parking reports to the Parking Manager and is responsible for assisting with the efficient provision of parking facilities within the V&A Waterfront. The incumbent will support the Parking Manager with the day
- to-day management of parking operations, which includes the coordination and integration of the parking service provider, parking equipment provider and internal IT providers to ensure efficient and seamless parking services to patrons of the V&A Waterfront. Further accountability includes research, data analysis, assistance with general administration, management of the parking revenue, as well as the administration of the building access control system.**

**Job Objectives**:
**Operational and Service Provider Management**

In collaboration with the Parking Manager:

- Coordinate and integrate the parking service provider, parking equipment provider and internal IT providers to ensure efficient and seamless parking services
- Manage and maintain relationships with service providers and other suppliers
- Hold regular meetings and ensure analysis of reporting
- Ensure day to day execution of all parking SLAs
- Manage the deployment of staff for operational efficiency
- Ensure that all equipment is operational 24/7, that parking equipment is properly maintained and serviced
- Advise on the purchasing of new equipment where applicable
- Visit site after hours and conduct daily audit checks
- Administer building access control cards and biometrics
- Process parking access cards and tickets
- Ensure that cash collection is done in the safest possible manner by CIT service provider
- Ensure that proper customer service levels are maintained by arranging customer service training

**Financial Management**

Assist the Parking Manager with the following:

- Preparing annual and 3 yearly, income, equipment maintenance, management, capex, etc. budgets and reports
- Managing costs and revenue in line with approved budgets
- Managing SLA costs of service providers
- Managing parking floats on a regular basis
- Ensuring that parking facilities are inspected regularly for operational readiness and appearance
- Ensuring compliance to standard operating procedures regarding CIT management
- Gathering information from competing sites on tariffs, services offered, etc.
- Regularly reviewing tariffs and advise Executive of proposed tariff changes
- Forecasting and ordering consumables i.e. tickets, receipt rolls, access cards, etc.
- Auditing cardkey register by encoding and decoding all non-valid cards
- Ensuring that cards on register correspond with leases of tenants

**Strategic Input**
- Translate the Operational strategy into a working strategy for Parking (tactical management) in collaboration with the Parking Manager
- Identify and investigate innovations in the parking industry with a view to improve operational efficiency and customer satisfaction
- Conduct research and data analytics on Commercial and Retail Parking - sharing insights with the Parking Manager to inform their Operational Strategy
- Ensure that various reports are collated, evaluated and submitted by Service Providers

**General**
- Responsible for providing general administrative support to the Parking Manager
- Develop and implement measurement mechanisms to ensure success and value add
- Monitor and evaluate progress to ensure successful implementation of plans and achievement of targets
- Manage non-compliance of Service Providers with the Parking Manager

**Educational Requirements**
- Relevant NQF Level 6 Qualification ie National Diploma or an Advanced Certficate.in Management.

**K**n**owledge Requirements**
- Large scale Retail and Commercial parking facility management
- Management of service providers and associated contracts
- Working knowledge of parking layout and traffic flow
- Auditing of parking systems, revenue, ticket usage
- Management of capital projects
- People management

**S**kills Requirements**
- Expert - Tactical reasoning
- Analysis and integration
- Logical problem-solving
- Decision-making
- People management
- Conflict resolution
- Verbal reasoning
- Numerical/financial reasoning
- Data analysis
- Computer literacy ie MS Office

**Experience Requirements**
- 5-7 Years relevant experience
- Minimum 1 year at managerial level

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