Ad: Stakeholder Management

2 weeks ago

Johannesburg, South Africa Nedbank Full time

**Job Classification**
- Job Requisition - 127998
- Closing Date - 30 August 2023
- Location - Johannesburg
- Nedbank Wealth Cluster - Nedbank Insurance Division - Distribution functional area
- Please Note: Preference will be given to applicants from Underrepresented Groups- Job Family- Sales And Services
- Career Stream- Sales
- Leadership Pipeline- Manage Managers

**Job Purpose**
- To manage and lead the Account Management team to achieve growth in market share and profitability and provide input that supports the strategy and promote the Nedbank brand. The role will report to Executive: Sales Head.**Responsibilities**:

- Manage a team of Senior Portfolio Managers, Account Managers and Key Account Consultants with a view to managing a partnership model that creates customer volumes enabling Nedbank to distribute it’s on and off licence solutions through. A key account manager (KAM) model is a customer relationship management (CRM) approach that focuses on developing and managing relationships with a company’s most important customers
- This model is responsible for understanding Nedbank Insurance and partnership needs and developing relationships that enable business growth and success
- This role is responsible for creating and managing income statements per partnership account as well as defining what success looks like
- The partnership accounts within Nedbank are managed according to shifts in penetration - front book and back book - this role is responsible for managing this
- This role needs to ensure that we have a Strategy per partner
- The Account Management model requires sales and marketing professionals to identify key accounts, map out the customer experience, and drive customer loyalty
- The Account Management model is responsible for building trust between Nedbank Insurance and the partner, as well as Nedbank Insurance Functional areas, to ensure growth and continuity of the partnership
- The model also enables a company to acquire more customers, expand into new markets, and develop successful long-term partnership with key accounts
- Responsible for overseeing the development and implementation of the sales and marketing strategy plans and initiatives
- This includes identifying and executing on the most effective and efficient sales and marketing tactics, developing a metrics and KPI framework to track and measure performance and progress and developing and maintaining productive relationships with clients and partners
- The position requires strong organisational skills, project management aptitude, and the ability to analyse data and identity trends
- The portfolio manager should be an effective communicator, adept at presenting ideas and results to senior management, and have the ability to work cross functionally with multiple stakeholders

**Job Responsibilities Continue**
- Develop and maintain a high-performance sales culture by ensuring alignment of the sales strategy with team targets
- Effectively track and deliver on all actions
- Execute on plans and strategies that align with business objectives
- Management of the mid-level managers reporting into this position, providing guidance, and directing their workload activities to ensure timescales and requirements are met
- Development and successful delivery of stakeholder engagement plans in accordance with the Nedbank Insurance
- Development of a comprehensive communications strategy, aligned with the Nedbank Insurance
- Ensure effective risk management by monitoring compliance to policies and procedures and relevant regulatory frameworks and taking corrective action where necessary
- Ensure optimisation of resources and workflow to increase productivity by ensuring effective resource and work allocation
- Develop and maintain effective stakeholder relationships by ensuring that Nedbank values are followed in sales and service delivery
- Ensure distinctive customer experience through driving the team to achieve consistent service delivery
- Ensure client satisfaction by monitoring and analysing client experience results through the various tools and measurements and take required action
- Ensure synergy between team networks through consistent and constant communication of expectations
- Drive and monitor the implementation of the sales strategy against objectives and outcomes by ensuring that all businesses within your area of influence are aligned to the sales strategy
- Financial management of the allocated budget in line with Nedbank Insurance strategic financial objectives, including preparing and understanding budgets vs. actuals, planning, and forecasting
- Ensure active and successful growth of Nedbank market share across existing and new clients by driving the sales team targets
- Ensure transformational target are met through consideration of targets during the staff recruitment; retention and training process and utilising suppliers listed on the preferred supplier list for department
- Contribute to a cultur

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