Customer Service Representative

2 weeks ago


Centurion, South Africa Tracker South Africa Full time

**Position Summary**:
**Industry**:IT & Internet

**Job category**:Customer Service

**Location**:Centurion

**Contract**:Permanent

**Remuneration**:Market Related

**EE position**:Yes

**Introduction**:
**Job description**:

- Provide telephonic and/or face to face service to both existing and prospective clients.
- Liaise with internal / external clients, branches as well as consultants.
- Capture, maintain and update database held by the company.
- Monitor system performance. (Health Checks for Business and Consumer customers)
- Support of all Tracker products.
- Creating and resetting of customer Login/password details.
- Provide internal and external support related to the Tracker App.
- Involvement in all Tracker unit related investigations.
- Handle product related requests/complaints internally and externally.
- Creating, Updating and Distribution of Skytrax / Telematics SR’s
- Support of Key Account product related queries.
- Compilation of administrative reports.
- General office administration.
- Ensure that all deadlines/targets are met.
- Provide daily reports and feedback to the Supervisors, internal and external customers.
- Any other related tasks or duties assigned by the Supervisor / Line Manager

**Minimum requirements**:

- Matric and at least 1 years call centre experience.
- Experience in a technical and, IT or Product Support experience will be advantageous.
- Excellent computer skills: MS Office, MS Outlook as well as MS Internet Explorer.
- Understanding of telematics & telecommunications, specifically GSM & satellite communication
- Excellent Communication (verbal and written) skills
- Ability to take ownership of tasks and queries
- Excellent knowledge on Tracker CRM, TEMS, CDS, Skytrax Web and Skytrax Sales Support.



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