Team Leader I
3 weeks ago
**Advert reference**: uj_001855
**Advert status**: Online
**Position Summary**
**Industry**:Education & Training**Job category**:Education and Training**Campus**:Auckland Park Kingsway Campus**Contract**:Permanent**Remuneration**:Market related**EE position**:EE**Level**:Skilled**Introduction**
The University of Johannesburg (UJ) is a vibrant and cosmopolitan institution, guided by its bold UJ Strategy 2035, which emphasises Societal Impact and Sustainability, Global Footprint and Partnerships, and Technology for the Future. Committed to transformative change, UJ’s mission is “To transform and serve humanity through innovation and the collective and collaborative pursuit of knowledge.” The University is guided by the vision of building “An international university of choice, anchored in Africa and the global south, dynamically shaping a sustainable future"
**Job description**
- The Information Communication Systems (ICS) Division is the central Information Technology Services division of the University of Johannesburg tasked with Planning, Implementation and Support of core IT systems within the university. ICS is driven by a vision to be an IT services provider of choice for all of UJ’s communities and a credible partner in the delivery of the university’s strategic goals.- Embedded in ICS’s vision is a mission to make sound IT investment decisions that are aligned to the university’s strategic direction, provide leadership in the effective and efficient use of IT within UJ, ensure a reliable and secure IT service across all UJ’s campuses while maintaining a motivated and highly skilled workforce that is able to address UJ’s current and future IT needs.**Responsibilities**:
**Support and Maintenance**:
- Supervise and manage an AV support team in a high volume Shared Service unit to achieve operational outcomes.
- Manage the day-to-day work activities of the team, including timelines, expected customer experience, rostering and prioritising and allocating tasks.
- Supervise repairs and routine cleaning of AV equipment.
- Troubleshoot and resolve AV system problems in all venues.
- Ensure adherence and enforcement to the Incident and Service Request processes.
- Ensure adherence to the SLA for Incidents and Service Requests.
- Ensure that AV hardware is installed and maintained according to project schedules and operational timelines.
- Ensure implementation and maintenance of AV solutions.
- Identification ofUJ venues that require AV upgrades and installation.
- Ensure proper functionality and physical safety of the equipment temporarily and permanently deployed in venues.
- Collaborate with ICS teams to efficiently and effectively complete AV integration maintenance.
- To ensure safety of AV storerooms and equipment therein by controlling access to the storerooms, recording and uploading inventory registers.
**Conduct General Administration**:
- Ensure the safekeeping of AV equipment in venues.
- Maintain an asset register in the respective lecture venues on campus.
- Train End Users on AV technologies in UJ venues.
- Training and mentoring of Interns and Student Assistants.
- Compile Instructional AV user guides.
- Assist with compilation of the AV asset register.
- Ensure asset control by tracking asset distribution accurately.
- Conduct assessments of venues recently upgraded and provide required sign-offs.
- Conduct Ven AV Equipment Audits (weekly, monthly, quarterly and class readiness).
- Collaborate with ICS teams to ensure AV Service Delivery.
- Attending Campus Operational engagements.
**People Management**:
- Effective human resource management.
- Supervise the AV support maintenance team.
- Hold regular team meetings with team.
- Train AV support staff in the usage and maintenance of AV equipment.
- Monitor and control overtime expenditure.
**Minimum requirements**
- Diploma/Certificate (NQF 6) with 2 to 3 years' job related experience
- AV Certification (e.g. Creston / AMX / Kramer / Extron / AVIXA AV Essentials)
- Valid driver's licence
**Experience**:
- 3 to 5 years' Support of AV equipment in a higher education environment
- 3 to 5 years' Team supervision
- 2 years' Customer Service experience
**Knowledge of**:
- Audio Visual systems repairs and maintenance
- Audio Visual equipment design, installation, configuration, setup and operation
- IT to AV hardware integration and AV programming
- Application of schedules and how to interpret it
- Occupational Health and Safety
**Competencies and Behavioural Attributes**:
- Ability to manage staff
- Ability to manage time and resources
- Ability to communicate clearly and efficiently to people on various levels
- Ability to handle conflict efficiently
- Ability to compile schedules for staff members
- Ability to persist with tasks until completion
- Ability to write and compile AV reports for projects and operations
- Ability to train new AVS staff and users of AV equipment
**Recommendations**:
- A
- Electronics Certificate
- Aud
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