Service Now Technical Consultant

1 day ago

Cape Town, South Africa JenRecruitment Full time

As a founding UK ServiceNow partner, our client's ServiceNow Centre of Excellence has unmatched experience in helping customers maximise the benefits of the ServiceNow platform. We are a team of highly skilled Architects, Project Managers, Lead/Business Process Consultants and Technical Consultants responsible for helping Computacenter and our customers maximize the benefits of the ServiceNow Platform We have a strong team culture to support and develop our employees, we strive to continuously improve our practice and we take pride in regularly receiving the highest customer satisfaction scores Our Technical Consultants design & build high quality ServiceNow solutions, while providing advice and guidance on all matters relating to ServiceNow implementation and technical best practice The role reports to the Head of Technical Consulting and works alongside other members of the team for project engagements, the work is mainly remotely based, which provides a lot of autonomy and a duty to be diligent in supporting co-worker.

**Accountabilities**
- Delivering high quality ServiceNow implementations based on business process requirements.
- Ensuring adherence to coding and design standards and providing technical handover documentation.
- Peer reviewing the work of others Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
- Keep up to date with current and future market developments, technologies, product and strategies.
- According to experience: Provide technical design authority and mentor more junior members of the team. Technical lead for medium scale solutions ensuring designs meet customer requirements and achieve outcomes and deliverables.
- Acts as a role model for colleagues providing guidance around technical and behavioral competencies to ensure sharing of internal best practice.
- Assisting with system testing and UAT.
- Contribute to the development of technical procedures and standards.
- Escalate issues in line with company processes to ensure customer demands are met
- Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer.
- Recording, qualification and questioning of customer requirements, even in complex projects and in the case of unclear customer requirements.
- Regularly updates his/her technical knowledge by participating in internal and external training and certifications.
- Achievement of customer satisfaction targets

JOB SPECIFICATION
- Effective delivery of quality solutions using our methodologies and standards.
- Achievement of utilization targets.
- Successful handover of technology to internal or customer support function.
- Enhancement of our services reputation with customers, vendors, partners & internal audience.
- Participates in team meetings, internal communities, and other knowledge sharing activities.
- Attain and retain ServiceNow Certifications and partner accreditations Demonstrates winning together values.

Essential Knowledge/Skills
- Responsible for leading implementations, providing technical design lead and mentoring more junior members of the team.
- Proven knowledge and experience in multiple areas of the ServiceNow platform, including functionality, database structure, developer APIs, development tools and techniques.
- Over 5 years of experience in similar roles within the ServiceNow ecosystem.
- Skills and experience in Web Technologies (e.g. Javascript, SOAP/REST web services, XML & JSON, Angular.js, Seismic).
- Ability to provide technical leadership and support to Process Consultants.
- Software Development Lifecycle experience in Agile and Waterfall projects.
- Open and friendly personality, with ability to be customer facing.
- Be self-managing and capable of working alone or as part of a team.
- Be capable of working with customers and managing their expectations.
- Ability to input into technical solution designs and provide input into bid, project and technical documents
- Uses active listening skills and probing techniques to understand the priorities and concerns of other.

Essential Qualifications
- Relevant qualifications (e.g. Degree level Computer Science or related).
- ServiceNow Certifications
- System Administrator, Certified Implementation Specialist in ITSM and other areas.

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