Sales Representative

1 week ago

Durban, South Africa Avacare Health Group Full time

**Innovata Pharmaceuticals**, which is part of the Avacare Health group is looking for a **Sales Representative** to join our team. This position is based in **Kwa-Zulu Natal.**

Avacare Health is an integrated healthcare group operating across 3 continents with presence in 22 countries, bringing affordable healthcare to the people through the distribution and supply of pharmaceuticals, medical consumables, consumer health and medical equipment.

A proudly South African company, Innovata is a level 1 BBBEE company that manufactures a range of carefully selected essential medicines covering all major therapeutic classes.

Since our inception in 2000, Innovata has established a noteworthy relationship with the Public Health Sector where we hold numerous national tenders. Not only are we committed to delivering cost-effective products timeously; our team remains committed to forging long-term relationships with customers, business partners, suppliers and employees alike.

Driven by our mission to be the benchmark for excellence in Healthcare, the credibility we have attained in the Public Health Sector and the backing of our parent company, the Avacare Health Group, Innovata is well poised and eager to extend our footprint into the South African Private Health sector.

**Job Overview**:
**Purpose of the job**:
The Sales Representative is responsible for all sales activities in assigned accounts or regions. Manage quality and consistency of product and service delivery.

**Key Responsibilities**:
Communication:

- Identify sales prospects and contact these and other accounts as assigned.
- Communicate new products and service opportunities, special developments, information or feedback gathered through field activity to appropriate company staff.
- Coordinate company staff to accomplish the work required to close sales.
- Services existing accounts, obtain orders and establishes new accounts by planning and organising daily work schedule to call on existing or potential sales outlets and other trade factors.
- Present, promote and sell products/services using solid arguments to existing and prospective customers.
- Reach potential customers through cold calling.
- Resolve customer complaints by investigating problems, developing solutions, preparing reports, making recommendations to management.
- Expedite the resolution of customer problems and complaints to maximise satisfaction.

Customer Service:

- To effectively manage customer expectation and be resolution driven and customer focused when resolving queries and client complaints.
- Establish and maintain current client and potential client relationships.
- Answering client questions about credit terms, products, prices, and availability.

Customer Analysis:

- Manage accounts services through quality checks and other follow up.
- Perform cost - benefit and needs analysis of existing/potential customers to meet their needs.
- Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
- Focuses sales efforts by studying existing and potential volume of dealers.
- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery, schedules, merchandising techniques.

Reports & Administration:

- Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
- Prepare presentations, proposals and sales contracts.
- Develop and maintain sales materials and current product knowledge.
- Prepare paperwork to activate and maintain contract services.
- Prepare a variety of status reports, including activity, closings, follow-up and adherence to goals.
- Develop and implement special sales activities to reduce stock.
- Keeps management informed by submitting activity and results reports such as daily call reports, weekly work plans and monthly and annual territory analysis.
- Provides historical records by maintaining records on area and customer sales.

Sales Productivity:

- Present and sell company products and services to current and potential clients.
- Follow up on new leads and referrals resulting from field activity.
- Establish, develop and maintain positive business and customer relationships.
- Submits orders by referring to price lists and product literature.
- Recommend changes in products, service and policy by evaluating results and competitive developments.
- Maintains professional and technical knowledge by attending;
- educational workshops
- reviewing professional publications
- establishing personal networks
- participating in professional societies.
- Achieve agreed upon sales targets and outcomes within schedule.

**Desired experience and qualifications**:
Minimum 2 - 4 years’ experience in sales and marketing

Excellent customer focus & relationship skills.

Excellent report writing & communication skills.

Problem solving & analysis skills.

Customer Focus & Relationship building skills.

Presentation skills.

An

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