Security Operations Center Manager

7 months ago

Midrand, South Africa Liquid Tech (Pty) Ltd. Full time

**Role Purpose**

To deliver day-to-day managed security services (MSS), related to SOC deliverables. Critical in this regard is to execute according to Standard Operating Procedure (SOP) expectations and meeting all related service level agreements (SLAs).It is further expected that these services will be enhanced and matured so that customer value can be delivered and communicated.

**Role Description**

Service Operations

Ensure that the MSS is delivered according to SOPs and SLAs.Ensure compliance to organisational and customer standards. Ensure that customer policies and rules are adhered to. Provide support when so required. Provide feedback and updates to customer and Liquid Intelligent Technology stakeholders as agreed and when needed.
Ensure that reporting to customers is provided as per SLAs.

Service Delivery

Engage with cross-functional teams, where applicable. Engage with customers, where applicable, ensuring feedback is given timeously. Manage vendors to ensure roll out of service meets specific requirements. Ensure that customer relationships are upheld and improved. Ensure relevant documentation is provided.

Customer Incident Escalations Management

Acknowledge, understand and participate in customer Operations and Service Delivery issues and SLA breached disputes. Further ensure that resolution of all queries is addressed as is required. Co-ordinate with the respective internal departments and manage the escalation to resolution speedily, if applicable. Escalate to internal BU management to ensure that customer issues are resolved timeously. Provide progressive and accurate updates to internal stakeholders about logged incidents to ensure feedback is given to the customer. Support escalations to vendors/3rd party contractors until the resolution of incidents or platform issues Ensure that all and any Action Plans that may arise from the customer meetings are completed within the timeframes committed to customer to maintain high levels of customer satisfaction.Review inputs to Incident Reports and RCA’s to ensure that accurate information is provided to the customer once incidents are resolved. Assist in resolving Critical Situations / Major Events to ensure speedy resolution of queries. Participate and provide inputs during yearly service and process reviews. Also assist in the development of SOPs. SOPs must always guide daily, weekly, monthly, and yearly expectations. Pro-Actively identify, detect and advise clients of potential security breaches, and provide thought leadership as Subject Matter Expert (SME).

Innovation/Continuous Improvement Program

Participate in developing technology, process and procedure efficiencies for MSS, to improve the overall posture of services and customer satisfaction. Participate in training and development programs to ensure service is always at the highest levels. Identify and assist in rectifying root cause findings on Process or Technology within Security Operations, to help solve problems and improve the maturity of services. Collaborate with all relevant stakeholders to develop reports to drive efficiencies across the various departments internally, to improve the posture of service delivery. Keep up to date on security advisories, to provide related guidance to co-workers and customers.

**Role Requirements**

Grade 12 with Maths & Science (required)

BSc/ B Tech /Comps or equivalent IT Security Diploma

Additionally, one more certification in the following information security domains.CISSP,GCIH, GSEC,CEH

Minimum of six (6) years of work experience and three (3) years of relevant experience in SIEM engineering in a Security Operations Center [SOC]

3-5 years management or team lead experience in a Cyber Security Operations environment.

Strong analytical and organizational skills.

Concise writing skills, excellent MS Word skills as well as other MS Office Applications.

Experience with securing various environments preferred.

Experience in working across security technologies.

Managed security services experience across complex architectures.

In depth understanding of the role of SIEM engineering tools and dashboards.

Prior experience to advise, plan, deploy, configure, manage and monitor large scale SIEM solutions.

Ability to communicate effectively with all levels, influence, persuade and be credible internally and externally.

Must work well under pressure and changing priorities.

Have demonstrated ability to plan, prioritise, coordinate and manage multiple, and often conflicting, initiatives.

Able to establish trust and build on-going client relationships.

Ability to translate and clearly formulate technical issues in busines terms.

Good interpersonal skills.

Analytical and Problem solving skills.

Possess a strong work ethic and sense of urgency.

Team player

Self-starter

Outcomes driven yet risk aware.

  • Security Operations Manager

    1 month ago

    Midrand, Gauteng, South Africa The Legends Agency Full time

    Job Title: Security Operations ManagerWe are seeking a highly skilled Security Operations Manager to oversee security operations and ensure effective management of various client sites at The Legends Agency.

  • Security Surveillance Officer

    4 weeks ago

    Midrand, Gauteng, South Africa A-Z Business Professionals Full time

    About A-Z Business ProfessionalsWe are a dynamic organization seeking a skilled Security Surveillance Officer to join our team. The ideal candidate will have experience in camera operations and surveillance systems.Job SummaryThis role involves working as part of a team to monitor and respond to security incidents, utilizing advanced surveillance techniques...

  • Information Security Specialist Jnr

    2 months ago

    Midrand, South Africa Carlysle Human Capital Full time

    About the Company:Kapsch TrafficCom South Africa (Kapsch SA) is a global leader in intelligent transportation systems (ITS) and traffic management solutions. The company specializes in delivering advanced technologies and services that improve road safety, reduce congestion, and optimize traffic flow. With a strong presence in South Africa, Kapsch SA...

  • Security Operations Manager

    2 weeks ago

    Midrand, Gauteng, South Africa The Legends Agency Full time

    Join The Legends Agency in Midrand, South Africa, as we seek a highly skilled Security Operations Manager to oversee the effective management of various client sites. With a competitive package of R38,500 - R45,000 per annum, depending on experience and qualifications, this role presents an excellent opportunity for individuals who excel in leadership,...

  • Security Operations Manager at Coal Mining

    7 months ago

    Midrand, South Africa SiG Labour Corporate Full time

    Security Operations Manager - based in Midrand Must have Coal mining and beneficiation knowledge. Own transport. Fluent in Afrikaans and English. (Read, speak and understand) Manage, oversee and coordinate all mining security related activities including security resources and budgets. Required travelling between operational sites. Strong admin...

  • Maintenance Call Center Manager

    8 months ago

    Midrand, South Africa Afrirent Auto Full time

    Are you a Call Center Manager with technical experience looking on joining a fastest growing group of companies? Afrirent Holdings is looking for a Call Center Manager to oversee and optimize the operations of a call center dedicated to handling maintenance-related inquiries, service requests and other issue. **Duties and Tasks** - Ensuring that calls are...

  • SAP Security/authorization Consultant

    6 months ago

    Midrand, South Africa Xcellency Human Capital (Pty) Ltd Full time

    **SAP Security/Authorization Consultant** Our client requires the services of a SAP Security/Authorization Consultant. This role primarily centers on business systems, particularly SAP ECC and SAP S/4 Hana and Cloud platforms, emphasizing role-based authorizations, system security, and adherence to SOx compliance. Supporting SOx ITGC audits and addressing...

  • Security Engineer

    4 weeks ago

    Midrand, South Africa Jobted ZA C2 Full time

    Key Responsibilities - Design, implement, and maintain security solutions to safeguard the organizations networks, systems, and data. - Perform vulnerability assessments, penetration testing, and risk analysis to identify and remediate potential threats. - Monitor security systems and alerts to proactively detect and respond to security incidents and...

  • Network Security Experts for Data Centrix

    4 weeks ago

    Midrand, Gauteng, South Africa Data Centrix Full time

    Job Description:At Data Centrix, we are seeking a highly skilled Network Security Engineer to join our team. The successful candidate will have a strong background in network security and a proven track record of delivering high-quality services in a customer environment.Key Responsibilities: Design, implement, and maintain secure network architectures...

  • Senior Operations Manager

    4 weeks ago

    Midrand, Gauteng, South Africa The Legends Agency Full time

    We are seeking an experienced Senior Operations Manager to oversee security operations and ensure the effective management of various client sites in Midrand, South Africa. About the Role The successful candidate will play a critical role in client relations, operational oversight, and project execution within the private security sector. The ideal candidate...

  • Security Engineer

    4 weeks ago

    Midrand, South Africa Quarphix Full time

    Key ResponsibilitiesDesign, implement, and maintain security solutions to safeguard the organizations networks, systems, and data.Perform vulnerability assessments, penetration testing, and risk analysis to identify and remediate potential threats.Monitor security systems and alerts to proactively detect and respond to security incidents and...

  • Contract Manager

    6 months ago

    Midrand, South Africa Tsebo Group Full time

    **About Us**: - As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**,...

  • Contract Manager

    3 months ago

    Midrand, South Africa Tsebo Group Full time

    **About Us**: - As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**,...

  • Project Manager

    2 months ago

    Midrand, South Africa THUSA INC Full time

    **Key Responsibilities**: - Oversee the planning, execution, and delivery of MEP-focused data center projects. - Manage project teams, contractors, and consultants to ensure alignment with project goals. - Coordinate the design and installation of MEP systems including HVAC, electrical, and plumbing. - Ensure compliance with safety regulations, building...

  • Security Operations Analyst

    1 month ago

    Midrand, Gauteng, South Africa PRR Recruitment Full time

    About the RoleWe are seeking a highly skilled Behavioural Detection Officer to join our team at PRR Recruitment.As a key member of our security operations, you will play a crucial role in maintaining the safety and security of our clients' premises.ResponsibilitiesConduct thorough risk assessments to identify potential security threats.Develop and implement...

  • Director of Security Operations

    7 months ago

    Midrand, South Africa WSP Africa Full time

    **Company Description** We are WSP - Join us and make your career future ready! Think bigger scale. Think higher profile. Think ground-breaking. Join WSP, and you’ll be at the heart of a team of international experts all dedicated to growing and sharing their expertise, and working on projects that transform society for all of us. WSP is one of the most...

  • Proposal Manager-mep

    2 months ago

    Midrand, South Africa THUSA INC Full time

    **Key Responsibilities**: - Manage the full proposal process, from reviewing RFPs to submitting final documents. - Collaborate with technical teams to gather the necessary information for proposal development. - Create and coordinate detailed MEP-focused proposals for data center projects. - Ensure proposals are aligned with company objectives, budget, and...

  • Cyber Security Operations Lead

    1 month ago

    Midrand, Gauteng, South Africa A 1L Realization (Pty) Ltd Full time

    Job OverviewA 1L Realization (Pty) Ltd is seeking an experienced Cyber Security Operations Lead to safeguard our organization's digital assets.About the RoleSalary: R850,000 - R1,050,000 per annumKey ResponsibilitiesThe successful candidate will lead the development and implementation of security solutions, monitor security vulnerabilities and cyber threats,...

  • Security Operations Coordinator

    1 week ago

    Midrand, Gauteng, South Africa Tactical Reaction Services Full time

    We are a leading security company in South Africa striving for service excellence and quality products. Our professionalism, proficiency, and proactive attitude drive our mission to become the best security company in the region.About the RoleThe successful candidate will manage the front desk receptionist and related duties, switchboard, serving visitors by...

  • Security Operations Coordinator

    4 weeks ago

    Midrand, Gauteng, South Africa Tactical Reaction Services Full time

    We are a leading security company in South Africa, striving for service excellence and quality products. Our team's professionalism, proficiency, and proactive attitude support our mission to be the best security company in the region.The successful candidate will manage the front desk receptionist and related duties, switchboard, serving visitors by...