Security Operations Center Manager

7 days ago


Midrand, South Africa Liquid Tech (Pty) Ltd. Full time

**Role Purpose**

To deliver day-to-day managed security services (MSS), related to SOC deliverables. Critical in this regard is to execute according to Standard Operating Procedure (SOP) expectations and meeting all related service level agreements (SLAs).It is further expected that these services will be enhanced and matured so that customer value can be delivered and communicated.

**Role Description**

Service Operations

Ensure that the MSS is delivered according to SOPs and SLAs.Ensure compliance to organisational and customer standards. Ensure that customer policies and rules are adhered to. Provide support when so required. Provide feedback and updates to customer and Liquid Intelligent Technology stakeholders as agreed and when needed.
Ensure that reporting to customers is provided as per SLAs.

Service Delivery

Engage with cross-functional teams, where applicable. Engage with customers, where applicable, ensuring feedback is given timeously. Manage vendors to ensure roll out of service meets specific requirements. Ensure that customer relationships are upheld and improved. Ensure relevant documentation is provided.

Customer Incident Escalations Management

Acknowledge, understand and participate in customer Operations and Service Delivery issues and SLA breached disputes. Further ensure that resolution of all queries is addressed as is required. Co-ordinate with the respective internal departments and manage the escalation to resolution speedily, if applicable. Escalate to internal BU management to ensure that customer issues are resolved timeously. Provide progressive and accurate updates to internal stakeholders about logged incidents to ensure feedback is given to the customer. Support escalations to vendors/3rd party contractors until the resolution of incidents or platform issues Ensure that all and any Action Plans that may arise from the customer meetings are completed within the timeframes committed to customer to maintain high levels of customer satisfaction.Review inputs to Incident Reports and RCA’s to ensure that accurate information is provided to the customer once incidents are resolved. Assist in resolving Critical Situations / Major Events to ensure speedy resolution of queries. Participate and provide inputs during yearly service and process reviews. Also assist in the development of SOPs. SOPs must always guide daily, weekly, monthly, and yearly expectations. Pro-Actively identify, detect and advise clients of potential security breaches, and provide thought leadership as Subject Matter Expert (SME).

Innovation/Continuous Improvement Program

Participate in developing technology, process and procedure efficiencies for MSS, to improve the overall posture of services and customer satisfaction. Participate in training and development programs to ensure service is always at the highest levels. Identify and assist in rectifying root cause findings on Process or Technology within Security Operations, to help solve problems and improve the maturity of services. Collaborate with all relevant stakeholders to develop reports to drive efficiencies across the various departments internally, to improve the posture of service delivery. Keep up to date on security advisories, to provide related guidance to co-workers and customers.

**Role Requirements**

Grade 12 with Maths & Science (required)

BSc/ B Tech /Comps or equivalent IT Security Diploma

Additionally, one more certification in the following information security domains.CISSP,GCIH, GSEC,CEH

Minimum of six (6) years of work experience and three (3) years of relevant experience in SIEM engineering in a Security Operations Center [SOC]

3-5 years management or team lead experience in a Cyber Security Operations environment.

Strong analytical and organizational skills.

Concise writing skills, excellent MS Word skills as well as other MS Office Applications.

Experience with securing various environments preferred.

Experience in working across security technologies.

Managed security services experience across complex architectures.

In depth understanding of the role of SIEM engineering tools and dashboards.

Prior experience to advise, plan, deploy, configure, manage and monitor large scale SIEM solutions.

Ability to communicate effectively with all levels, influence, persuade and be credible internally and externally.

Must work well under pressure and changing priorities.

Have demonstrated ability to plan, prioritise, coordinate and manage multiple, and often conflicting, initiatives.

Able to establish trust and build on-going client relationships.

Ability to translate and clearly formulate technical issues in busines terms.

Good interpersonal skills.

Analytical and Problem solving skills.

Possess a strong work ethic and sense of urgency.

Team player

Self-starter

Outcomes driven yet risk aware.



  • Midrand, Gauteng, South Africa Merafong ICT Full time

    Security Operations Center Analyst Level 2Job ResponsibilitiesIncident Response and ManagementIncident Triage: Assessing incoming security alerts and determining the appropriate response based on the severity and nature of the threat. This includes prioritizing incidents that require immediate attention.Investigation: Conducting in-depth analysis of...

  • Call Center Manager

    1 week ago


    Midrand, South Africa Buzzblock Recruitment Full time

    **Call Center Manager - Telecommunication Industry** A leading client in the telecommunication’s industry is looking for a skilled call center manager who can lead our representatives to better performance and improve service quality. The call center manager will assist in establishing call center objectives, provide representatives with opportunities to...

  • Center Manager

    1 week ago


    Midrand, South Africa Inospace Full time

    The Center Manager's main functions are to ensure the efficient and effective management of the day-to-day operations of the Business Park/s as assigned, embodying the highest standards of client service and managing the community and marketing requirements, the reporting team members, leasing administration, and business and financial planning,...


  • Midrand, South Africa Nexio Full time

    **ROLE PURPOSE** **ROLE REQUIREMENT** - To increase security threat visibility and defence for Nexio and its customers. - Provides support for complex computer network exploitation and defence techniques. - Direct impact on business resilience and functionality against cyber security threats. - Provides mentorship and guidance to junior team members. -...


  • Midrand, South Africa Nexio Full time

    **ROLE PURPOSE** The **Senior Security Operations Lead **is responsible for customers’ SLA management and service delivery by all Security Delivery Teams across all Nexio customers. The Senior Security Operations Lead plans, coordinates, and directs all daily operational activities of the Security Services Teams show in the organogram. The Senior...


  • Midrand, South Africa Nexio Full time

    **ROLE PURPOSE** The **Senior Security Operations Lead **is responsible for customers’ SLA management and service delivery by all Security Delivery Teams across all Nexio customers. The Senior Security Operations Lead plans, coordinates, and directs all daily operational activities of the Security Services Teams show in the organogram below. The Senior...


  • Midrand, South Africa Xcellency Human Capital (Pty) Ltd Full time

    **SAP Security/Authorization Consultant** Our client requires the services of a SAP Security/Authorization Consultant. This role primarily centers on business systems, particularly SAP ECC and SAP S/4 Hana and Cloud platforms, emphasizing role-based authorizations, system security, and adherence to SOx compliance. Supporting SOx ITGC audits and addressing...


  • Midrand, South Africa Fidelity Services Group Full time

    **Vacancy**: Community Operations Manager **Region**: Midrand **Direct Report**: Branch Manager **Indirect Report**:Regional Operations Manager **Overall Purpose of the Job**: The Community Operations Manager is to assist the Branch Manager with growth (OI, customers, attrition etc.) and the deployment of the local community strategy within the branch....


  • Midrand, South Africa WSP Africa Full time

    **Company Description** We are WSP - Join us and make your career future ready! Think bigger scale. Think higher profile. Think ground-breaking. Join WSP, and you’ll be at the heart of a team of international experts all dedicated to growing and sharing their expertise, and working on projects that transform society for all of us. WSP is one of the most...


  • Midrand, South Africa The Aurum Institute Full time

    **Coordinator**:Security Management** The Security Management Coordinator will be based at the Aurum Midrand Facility and their primary role is to monitor surveillance cameras (fleet and facilities) and implement policies and procedures to protect life and property. The Security Management Coordinator’s tasks include the day-to-day management of: -...


  • Midrand, South Africa RIA SEBETSA SECURITY Full time

    RIA SEBETSA IS HIRING CONTROL ROOM OPERATORS. MUST BE PSIRA REGISTERED 2-3 Years minimum experience in a Security Control Room **SKILLS & COMPETENCIES**: ** **Computer Literacy (MS Office), Listner - Must be fluent in English and excellent writing skills. - Planning & Organizational skills - Customer care, client liaison and relationship building skills -...


  • Midrand, Gauteng, South Africa Thorburn Security Solutions (Pty) Ltd Full time

    Business Development Manager - Thorburn Security SolutionsDetailsClosing Date: 2025/03/21Reference Number: TSE250317-5Job Title: Business Development Manager - Thorburn Security SolutionsBusiness Unit / Division: Thorburn Security SolutionsJob Type Classification: PermanentLocation: Midrand, Gauteng, South AfricaAbout UsThorburn Security Solutions is seeking...

  • Security Supervisor

    7 days ago


    Midrand, South Africa DBSA Full time

    The Security Supervisor is responsible for assessing security risks and threats to the organisation and implementing operational methods and processes that mitigate physical security services; i.e. guarding, patrolling, regulating all access and egress, concierge service to the DBSA and the provision of VIP protection services as and when required. The...


  • Midrand, South Africa SACAA Full time

    **INTRODUCTION** The South African Civil Aviation Authority (SACAA) has an exciting opportunity in our Corporate Security section. We are looking for a talented individual with the relevant skills and experience who will identify, develop, implement and manage the SACAA’s security strategies and programs. **SECURITY MANAGEMENT** - Conduct security...

  • Operations Manager

    2 weeks ago


    Midrand, South Africa CBRE Excellerate Full time

    **Operations Manager** **CBRE Overview** CBRE is a global leader in commercial real estate services and investments. Our Data Center Solutions team is dedicated to providing cutting-edge, reliable, and efficient maintenance services to ensure optimal performance and uptime for our clients’ critical infrastructure. **Role Overview** As an Operations...


  • Midrand, South Africa Vodafone Full time

    **Role purpose**: Cyber Defence is one of MPA’s critical Cyber Security teams. The Cyber Defence team’s mission is to deliver a highly effective end-to-end 24x7 Cyber Defence service. They are responsible for proactively identifying threats and vulnerabilities; detecting and mitigating cyber events, and managing cyber security incident responses to...


  • Midrand, South Africa SACAA Full time

    **Oversight - Cargo and Mail** - Develop and ensure the implementation of an annual Master Oversight Plan for Air Cargo Security based on risk assessments. - Develop guidelines and procedures for air cargo security. - Approve air cargo security manuals for regulated agents and known consignors. - Ensure audits and inspections are conducted for regulated...


  • Midrand, Gauteng, South Africa Thorburn Security Solutions (Pty) Ltd Full time

    Our MissionAt Thorburn Security Solutions (Pty) Ltd, we strive to deliver exceptional service quality, reduce costs and complexities, and increase efficiency and productivity for our clients. We believe in developing our people and building long-term relationships with our clients.Job DescriptionNew Business Development: Identify and pursue new business...


  • Midrand, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: Facilitate risk assessments to assess and mitigate the identified vulnerabilities at all OT environments Develop OT policies and procedures to help customers reduce the risk of a security breach at an installation and sustain OT safety and security Work closely with both the Cyber Risk Team, Group Internal...


  • Midrand, South Africa Fidelity Services Group Full time

    A Mall/Shopping Centre Security Site Manager position is vacant at the Midrand Branch. The overall purpose of this position is to ensure that pro-active measures are taken in ensuring security at the shopping Centre, adhering to site specific security requirements and ensuring that Client’s needs are efficiently and professionally met at all...