Duty/ Hospitality Manager 5 Star Game Lodge

4 months ago

Hoedspruit, South Africa HotelJobs.co.za Full time

**Key responsibilities include**:

- To ensure that all guests have a tailor-made guest experience that is a World Class by understanding their personal needs through interaction.
- Take full responsibility for the running of the Guest Delight Division including the following:

- Guests Delight Service:

- Warm Welcome to all Guests;
- Ensure the smooth and efficient running of the Dining Room and Boma during service times each day - early morning tea, breakfast, lunch, hight tea and dinner as well as special drink stops and bush dinners;
- Understanding personal guests needs through interaction;
- Building relationships with new and repeat guests;
- Promote and instil an ethic of Guests Care and Guests Interaction with in the Guest Delight Service Team
- Build upon the existing guests experience to create new ideas and to ensure the product remains fresh and modern where our Guests feel special, spoilt and pampered.
- Beverage Control:

- Full responsibility for the running of the Beverage Stock Control Division in the Guest Delight Service Department by assisting the Food & Beverage Manager in the following:

- Implementing and maintaining a daily Stock Management & Control System;
- Ensure adequate stock levels;
- Daily administrative functions, stock takes and reconciliation of sales vs charges vs stock use;
- Purchasing for beverage stock;
- Receiving of beverage ordered and checking of expiring dates;
- Stock issues to bars and departments;
- Storeroom / Cellar and Fridge control;
- Weekly administration, Invoices and GRV’s;
- Ensure that the bars and cellar is well stocked;
- Knowledge of stock items;
- Monthly stocktakes and submitting of the information with in deadlines;
- Meet or exceed sales targets;
- Assisting management with administrative duties;
- Management of the Guest Delight Service Team.
- Inspire, stimulate and lead the team;
- Develop your teams and individuals;
- Ensure the right people are in the right positions;
- Ensure your team is guest focused;
- Promote and instil a passion for Going the Extra Mile
- Develop a learning culture within the team
- Recognise great guest feedback and deal with negative guest feedback constructively;
- All staff to be trained in their areas of responsibility and to attend regular training workshops;
- Manage Performance;
- Manage the team’s leave cycle and annual leave;
- Other
- Work closely with the Guest Delight Food division to ensure that we offer great service that exceeds our Guests Expectations;
- Assisting at Front of House during guest’s arrivals or departures or Lodge Site Inspections - Show Time;
- Relationship with community, owners, suppliers and sister lodge;

Leadership
- Strong leadership & mentoring skills - Listen, Inspire and Empower the team to perform their duties to the best of their ability and according to company standards;
- Make the team feel valued in order for them to assist you to drive the department and Kapama Southern Camp;
- Strong management skills;
- Problem solving skills;

Personality
- Excellent communication and interpersonal skills (listening skills, verbal communication etc);
- Positive attitude, Self-motivated, Confident;
- Sense of humour;
- Sense of adventure;
- Sense of fun

Specific Job Skills
- Strong People skills;
- Strong guest focus to ensure guest expectations are exceeded;
- Passion for Hospitality
- Good knowledge of Food & Wine
- Flexibility - adapt successfully to changing situations and environments;
- Attention to detail;
- Proactive person with well-developed concept of the importance of providing a world-class guest experience;
- Ability to work under pressure and to tight deadlines;
- Understanding of the basic accounting functions
- Analytical thinking & Strong numerical skills
- High energy levels & drive to get things done;
- Planning & organizing;
- Think out of the Box
- An appreciation of other cultures;
- Introduce new ideas that will enhance the department and its activities;

Computer Skills
- Computer literate
- PAN knowledge will be an advantage

Literacy and Numeracy
- Fluent in English (speak, read and write);

Team Player Ability
- Flexibility;
- Strong time-management skills;
- Demonstrable team member qualities;

**Qualifications and experience required**:

- Diploma in Hospitality or Lodge Management
- Minimum 3 - 5 years Hospitality Management experience in a 5-star boutique operation or Big 5 reserve with in a similar lodge environment;
- Beverage knowledge
- Strong Administrative Skills
- Experience in Purchasing, Stock Control Systems and Stocktakes;
- Stock Control Experience
- Hospitality and Service training experience;
- Code 8 Driver’s License

**Salary & other package details**:

- Monthly package
- negotiable depending on experience and qualifications;
- Live-in position with meals on duty;
- Pension fund;
- Staff Lodge Nights;
- Work cycle - 21 days - 7 days off;
- Annual leave - 15 days;

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