Technical Lead: Consumer Technology
21 hours ago
**Job description**:
- Technical lead for the development and management of best practice consumer-facing technology for Famous Brands.
- Technical lead for the consumer-facing technology enterprise architecture and roadmap, consumer-facing processes, services, software, data management and process analysis.
- Input to master-data design and data management.
- Technical business analysis for consumer-facing technology including optimisation of the consumer journey, process efficiency, integrations, data insights and reports.
- Reporting and Key Performance Indicators (KPI’s) weekly and monthly.
- Process Improvements - Scoping / Testing / Rollouts.
- Identify and assist in system upgrades and enhancements.
- Functional management of the consumer-facing systems - Online ordering and delivery, loyalty, payments, CRM, digital screens, self-service terminals and more.
- Assist the operational team with day-to-day support and troubleshooting on Brand’s systems.
- Work closely with the Brand Marketing and Operations teams in building capability.
- Technical lead on consumer-facing technology project management.
- Cost management - software licensing and projects.
- Gather and document business and system requirements.
- System configuration and testing.
- Assist with leveraging Brand’s systems to optimize and drive best practice.
- Process engineering & implementation.
- Change management.
**Qualification and Experience**:
- Completed Grade 12 / Matric
- Relevant BTech / BSc / BEng Degree or similar tertiary technical qualification
- Minimum 5 years’ experience in a Business Analysis / Technical Project Management / Solutions Architecture or similar position.
- Deep consumer-facing IT Engineering and software knowledge and skills:
- Node/Typescript/React/PHP
- Cloud computing
- Comprehension in app development
- Integration Scoping, mapping & testing
- Agile software delivery experience
- Strong understanding of best CI/CD practices
- Strong experience and capability with BDD, FRD, TDD documentation
- Project Management - Prince2 or PMBOK experience
- Enterprise architecture designing and management skills
**Knowledge and skills**:
- Highly Computer Literate (especially Microsoft Office products)
- Strategic thinking capability and skills
- Analytical thinking and problem solving
- Self-motivated and disciplined.
- Strong administration skills
- Oral and written communication skills
- Interpersonal and consultative skills
- Facilitation skills
- Detail-oriented and capable of delivering a high level of accuracy
- Organizational skills
- Stakeholder analysis
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