Call Center Manager
2 weeks ago
Call Center Manager - East Africa (Kampala, Uganda/Nairobi, Kenya)
Looking for a Talented Call Center Manager in Kampala, Uganda/Nairobi Kenya
Are you a dynamic and experienced Call Centre Manager looking for an exciting opportunity in the vibrant city of Kampala, Uganda or Nairobi, Kenya?
Look no further Our renowned international restaurant chain is seeking a skilled individual to join our team as a Call Centre Manager.
Position: Call Center Manager
Location: Kampala, Uganda/Nairobi, Kenya
**Responsibilities**:
- Oversee and manage the day-to-day operations of our call center, ensuring smooth and efficient processes.
- Coach, train, and develop an exceptional team of customer service representatives, guiding them to deliver outstanding customer experiences.
- Monitor call center performance, productivity, and quality standards to achieve set targets and KPIs.
- Handle escalated customer inquiries or complaints promptly and effectively, ensuring customer satisfaction and loyalty.
- Collaborate with other departments to identify areas of improvement and implement strategic solutions.
- Analyze call center metrics to generate performance reports and insights for management review.
**Requirements**:
- Minimum of 3-5 years of experience in managing a call center or customer service team.
- Strong leadership and people management skills, with an ability to motivate and inspire a team.
- Excellent problem-solving abilities and a customer-centric mindset.
- Exceptional communication skills in English, both written and verbal.
- Proficiency in call center software and CRM systems.
**Salary**:
- $2000 - $3000 CTC
Join our team and be a part of our exciting journey as we continue to expand in Kampala, Uganda/Nairobi Kenya
**Job Type**: Contract
Contract length: 6-12 months
**Salary**: R36,000.00 - R53,000.00 per month
Application Deadline: 2023/08/31
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