National Customer Service/ Call Centre Manager

Western Cape, CPT - Northern Suburbs - R 9 500 Monthly Big player in the cellular industry is looking for experienced highly customer centric call centre agents to service their clients. A big player in the cellular industry is looking for experienced highly customer-centric call centre agents to service their clients. **Experience**: at least 3 years...

RequirementBachelor's degree in business administration, management, or a related field. Master's degree is a plus.8 + years’ experience in a multi-national company at management Level.12 + years’ experience in customer serviceMust have proven experience with Logistics industryStrong understanding of EcommerceStrong understanding of customer service...

CUSTOMER SERVICES CALL CENTRE MANAGER (JOB NUMBER: CCS MANAGER 150523) **Main purpose** Managing the Customer Services Contact Centre by ensuring that it has the required people, processes and technologies to consistently deliver against customer and business expectations. **Key Responsibilities**: - Managing the daily running of the call centre,...

**Main purpose** Managing the Customer Services Contact Centre by ensuring that it has the required people, processes and technologies to consistently deliver against customer and business expectations. **Key Responsibilities**: - Managing the daily running of the call centre, including effective execution of the resource plan - Setting/meeting performance...

Western Cape, CPT - CBD - (Market related) Our client based in the CBD is looking for Customer Services Consultants to assist clients with different inquiries. **Key Responsibilities - Handle inbound and outbound calls. - Achieve monthly targets. - Log and record customer's information **Requirements - Minimum of 3 years in a call centre customer services...

Call Centre Co-ordinator Parklands NorthOur client, South Africas largest importer, manufacturer and supplier of mobility goods and aids for the elderly and our head office is located in the Rivergate Business Park in Parklands North. They advertise and sponsor programs extensively on DSTV to generate enquiries for their products. Their call centre...

Call Centre Consultants Parklands NorthOur client, South Africas largest importer, manufacturer and supplier of mobility goods and aids for the elderly and our head office is located in the Rivergate Business Park in Parklands North. They advertise and sponsor programs extensively on DSTV to generate enquiries for their products. Their call centre...

Call Centre Quality Assessor/Team Manager Parklands NorthOur client, South Africas largest importer, manufacturer and supplier of mobility goods and aids for the elderly and our head office is located in the Rivergate Business Park in Parklands North. They advertise and sponsor programs extensively on DSTV to generate enquiries for their products. Their...

Job summary : We are seeking a motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets, providing coaching and training to improve agent performance, and managing escalated customer inquiries. The...

Job summary:We are seeking a motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets, providing coaching and training to improve agent performance, and managing escalated customer inquiries. The ideal...

Job summary:We are seeking a motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets, providing coaching and training to improve agent performance, and managing escalated customer inquiries. The ideal...

Job summary:We are seeking a motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets, providing coaching and training to improve agent performance, and managing escalated customer inquiries. The ideal...

Are you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our international contact centre based in Salt River. - Matric or equivalent - Excellent customer service skills - Excellent communication skills - 6 months + Call Centre...

**Job Duties/Responsibilities will include**: Manage operations and teams - hourly, daily and monthly KPIs Hiring, training, coaching, and leading call centre and sales representatives as they provide support for customers Maintain and grow existing relationships with clients Contribute to improving our current products and services Actively seek out and...

**Job Purpose** The purpose is to provide a focal point for customers to contact the company service desk department for assistance. Provide possible solutions, assign support actions to other departments and work in a professional, effective and efficient manner. **Job Responsibilities but not limited to** - Ensure that calls are accurately logged and...

**Requirements** Must be credit and criminal clear. **Must be able to speak German.** 1 year of Customer service experience. Tertiary qualification Grade 12 required **Duties and responsiblities** Answering inbound calls. Will be in the content moderator space. Identify and rate text as per the defined policies and guidelines. monitoring and moderating...

Our client in the financial services industry is seeking a Client Services Administrator to join their team. You will be responsible for dealing with queries and complaints i.e. dealing with incoming calls, returning calls, following up on requests, translating written correspondence into English etc. Must have: Grade 12 Credit and criminal clear Min 2...

**Requirements** Must be credit and criminal clear. **Must be able to speak German.** 1 year of Customer service experience. Tertiary qualification Grade 12 required **Duties and responsiblities** Answering inbound calls. Will be in the content moderator space. Identify and rate text as per the defined policies and guidelines. monitoring and moderating...

Our client has an exciting opportunity for a Service Consultant within the medical scheme space and based in Cape Town.  The Service Consultant is a customer service champion, who provides an informative & intuitive customer experience to stakeholders (including: Medical Schemes, Members of the medical scheme, Providers, Employer groups & Intermediaries),...

**CALL CENTRE AGENT - DEBT COLLECTION** **DESCRIPTION**: Meet and exceed daily, weekly and monthly debt collection targets. Receive calls from and make calls to debtors to make payment arrangements regarding outstanding debt. Act within the parameters of the National Credit Act and minimize the company’s exposure to complaints. Receive inbound calls...