QA Manager

7 months ago

Cape Town, South Africa JenRecruitment Full time

We are a digital innovation, development, and execution partner that designs, builds and launches products that create real business value through our customer-centric approach. We disrupt established markets and capture opportunities in exponential technology fields. We offer full-stack web and mobile development services and always aim to be at the forefront of new technology. We have a very relaxed environment for those who choose to work from our awesome offices in Century City. Friday's end early with remote leadership standups covering a wide range of tech innovation topics, hobbies and project updates.

As a QA Manager, you'll be tasked with instituting processes and protocols to refine product test cases and suites across our existing and forthcoming ventures. This role encompasses overseeing both manual and automated test executions, creating strategies, authoring test reports, formulating test plans and strategies, and updating databases to promote ongoing quality enhancements and ensure adherence to regulations and corporate policies. Your particular emphasis will be on initiating and nurturing a test automation team, equipped with the latest technological tools and frameworks. You will be responsible for deploying this framework across all our existing and upcoming projects. In collaboration with our skilled team, you'll be instrumental in achieving product objectives by leveraging your superior skills to guarantee the quality of our products. Your responsibilities will also encompass strategic thinking around skill development for the relevant team members.

**Experience, Skills, and Knowledge**

Minimum of 4 - 5 years of experience in managing manual and automated test/quality
assurance teams will be an advantage.
Extensive knowledge and experience with continuous integration tools.
Experience with API automation testing.
Experience with test case management platforms.
A bonus for us would be:
A tertiary qualification in Computer Science or an equivalent.
Knowledge of security standards, penetration and performance testing.
ISTQB/ISEB qualification

**Key Performance Areas**

**Quality System Management**:Establishing, implementing, and maintaining a comprehensive quality management system (QMS) to meet company needs and regulatory requirements.
**Process Design and Improvement**:Designing and implementing processes for quality assurance and control, continuous improvement, and root cause analysis.
**Compliance Monitoring**: Ensuring company products or services comply with internal standards and external regulatory requirements.
**Auditing**: Planning, conducting, and managing internal and external audits to evaluate the effectiveness of the QMS.
**Risk Management**:Identifying potential quality risks and creating strategic mitigation plans.
**Training and Development**:Conducting training for employees regarding quality standards, protocols, and improvement methodologies.
**Data Analysis**: Analyzing quality metrics and data to identify trends, issues, and opportunities for improvement.
**Problem-solving and Decision-making**:Using structured problem-solving methods to address quality issues and make informed decisions.
**Quality Inspection**:Overseeing regular inspections and tests of products/services/processes to ensure adherence to quality standards.
**Product Development Support**:Working with product development teams to ensure quality is built in from the beginning.
**Customer Feedback Management**:Handling customer complaints and ensuring their concerns are addressed in an efficient manner, and leveraging their feedback for continuous improvement.
**Documentation**:Developing and maintaining quality documentation such as quality manuals, quality procedures, quality plans, etc.
**Team Leadership**: Leading and developing the quality assurance team, including setting objectives, providing feedback, and managing performance.
**Communication**: Communicating quality standards and guidelines to all relevant departments, staff, suppliers and contractors.

**Individual Competencies**

Drives alignment
Strong decision making capability
Process thinking focused
Enthusiastic about mentoring
Strategic awareness
Focused on building strong relationships
Open to seeking and receiving feedback

**This is a HYBRID role

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