Spec: Cyber Security Resource Scheduler

3 days ago


Centurion, South Africa BCXP Full time

Structure, Grade & Reporting Job grade/levelJob grade/level S5 Business Unit Cloud Platform Solutions Department Cyber Security Position reports to Managing Executive: Cyber Security Span of Control 0

Core Description

To co-ordinate and drive operational tasks within the team. Streamline the business functions within the BU as well as other BU’s and Third Parties Key Deliverables / Primary Functions Working with internal BCX processes to manage and to deliver contracted SLA agreements. Constantly strive to reduce re-active incidents. Manage and maintain pro-active maintenance to promote end point health. Keep calls and other information updated in the relevant systems. Communicate to Management about the unforeseen problems. Work with 3rd Parties to ensure delivery of services. Delivery of services within the SLA matrix. Liaise with other Technical employees to ensure service delivery. Adhere to internal administrative processes. Contract and schedule resources as appropriate in accordance with requirements, conditions of service and the objectives of the operational areas Act as first point of contact for routine scheduling queries and escalate issues as appropriate Produce schedules of work in advance Maintain an up to date knowledge of standard rates, negotiating and engaging freelance effort as necessary to cover resourcing pressures at short notice Ensure information in the system is updated within specified deadlines to allow for the production of accurate management and financial information Run reports to ensure that information held on the system is accurate and complete, Identify new users and arrange appropriate system access, provide training as required Undertake any other duties that may reasonably be considered appropriate and must be willing to adopt a flexible approach Functional Skills

Superior computer skills on MS Office

Communication skills

Negotiation Skills

BCX SAP knowledge

IT Terminology Knowledge Behavioural Competencies 1. Job Match 2. Developing and implementing account plan or strategy 3. Meeting customer expectations 4. People / Team Leadership 5. Decision Making 6. Communication and Impact Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology OR NQF 4 (Grade 12) Experience

3 - 5 years’ experience in Cyber Security

Proficient in report writing and vetting Certifications / Professional Registration None Special Requirements/ Employment Condition Valid Drivers license Work Characteristics Remote Work


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