Vodacom Retail Administrator

19 hours ago

Pietermaritzburg, South Africa Cellular Citi Group Full time

KZN’s award winning Vodacom Franchise Dealer with 11 Stores is looking for a dynamic Retail Administrator for our Newly revamped Vodacom Store in Brookside Mall.

We are looking for an experienced, self motivated and vibrant Administrator to foster efficient sales and after sales service to match the clientele at Vodacom|Shop Brookside Mall.

As part of our Group strategy and playing a vital role in a premium store, customer centricity is woven into our culture and in exchange we offer real career growth opportunities in a space where awesome work is rewarded.

Isn’t it time to do something you love? Work with a purpose and take on a challenge like never before.

**JOB DESCRIPTION**:
In our efforts to put our visitors first always, the Administrator will assume responsibility of our tried and tested prescribed processes on a daily basis. This entails having the leadership qualities to manage the support liaison to the sales staff and Manager.

**STORE READINESS FOR TRADE**:

- Staff tools are checked and managed daily
- Computers and media devices are switched on and troubleshooting completed should there be a technical issue
- Stationery replenished
- Cleanliness of the Store: Cleaner management on a daily, weekly, monthly roster.
- Bins are emptied and are in place
- Participating in Power meeting daily and energising staff

**BACK OFFICE RESPONSIBILITIES**:
You must ensure that operationally there is a smooth flow of communication from back office to the sales floor. This must be an orderly and well organised back office to support:

- Issuing devices and simcard stock to sales staff speedily
- Ensuring all Contracts, Upgrades and Insurance claims processed have required documentation as per Vodacom business rules
- Daily Reconciliation - Paper work corresponds accurately to till receipt, Vodacom dealsheet and systems (MII/C3D and VPP respectively)
- Daily customer care calls for activations eg. simswops, new contracts and connectivity.
- Follow up calls 6 days a week for any pending paperwork, activations. All escalations must be done speedily and with urgency.
- Capturing of all staff Contracts, Connectivity, Insurance, Prepaid and Upgrade sales.
- Capturing all items owing to clients with daily follow up call to customer
- Daily capturing of prepaid claims and reconciliation
- Capturing and ensuring all add on Value Added Services, Migrations, and change of details are followed through daily until completed with courtesy call to customer.
- Processing Transfer of ownership and keeping customer up to date until completed
- Assisting sales staff with deal matches and decline reviews
- Assisting with Customer complaints with speedy resolution
- Filing of all paperwork daily
- Answering the telephone within 3 rings when all staff are busy
- Assisting Store Manager with Sales figures
- Managing all Fiber and wireless sales installations

**REPAIR DEVICES**
- Checking all Jobcards match to make and model of device and condition/scratches, dents and marks are noted and customer signature for acceptance thereof.
- Capturing all Repairs and OBFs and ensuring despatched to repair centre immediately with daily follow up and updating client until repair is received, checked and collected by client.
- Management of Loan devices issued to customers with checks completed on issue and return from customer to the Store.
- Arranging delivery when needed to facilitate customer experience

**STOCK MANAGEMENT**
- Assisting Store Manager to check, load, date and pack stock.
- Management of aged stock with date stamps to reduce redundancy.
- Assisting with merchandising to ensure you are knowledgeable when assisting customer
- Ensuring all staff have an updated stock on hand report daily
- Managing reserving of stock
- Managing faulties and returns with manager
- Assisting with replenishment and Accessoires and stock ordering

**HR ASSISTANT TO MANAGER**
- Assisting Store manager with Biometric staff clocking via Trac Tech Time Management and Registers
- Staff uniform management as per Vodacom prescribed dress code
- Assigning a tea and lunch roster for shifts to ensure smooth flow of staff rotation on sales floor

**SALES ASSISTANT**
- Pitching calls to clients with eligibility to upgrade, insurance and fiber offerings
- Checking coverage for Connectivity options and quoting on pricing
- Assisting on sales floor as and when needed

The incumbent must have the following Vodacom experience:
Minimum 4 years Administration experience in a Vodacom Retail Store

Vodacom MII, C3D, VCP, VPP systems experience

Proficient in Excel and able to filter and data sort information

**Working HOURS**:
Monday to Friday: 8am - 5pm

Saturday: 8am - 5pm

No Sunday and public holidays

**Package**

**Basic plus comm after probation**

**RA after one year of employment**

**50% Medical aid contribution after one year of employment**

**Job Types**: Full-time, Permanent

**Salary**: R7,000.00 - R8,000.00 per month

COVID-19 considerations:
H

  • Vodacom Senior Retail Administrator

    2 weeks ago

    Pietermaritzburg, South Africa Cellular Citi Group Full time

    KZN’s award winning Vodacom Franchise Dealer with 12 Stores is looking for a dynamic Retail Administrator for our revamped Vodacom Store in Brookside Mall. We are looking for an experienced, self motivated and vibrant Administrator to foster efficient sales and after sales service to match the clientele at Vodacom|Shop. As part of our Group strategy and...

  • Manager / Manageress

    7 months ago

    Pietermaritzburg, South Africa Vodacom Full time

    Vodacom Retail Dealer is in search of a talented, multi-skilled Manager / Manageress to join our high performance team. This is a great opportunity for an experienced, ambitious individual with a hunger for winning & the accompanying huge financial rewards to join a vibrant Winning team! - Strong Retail communications, sales & customer service background in...

  • Sales Consultant

    1 week ago

    Pietermaritzburg, South Africa Vodacom Full time

    Vodacom Franchise Dealer is looking for dynamic Sales Consultants for our Vodacom Store in Midlands, PMB. We are looking for experienced, self motivated and customer orientated sales consultant to foster efficient sales and after sales service. As part of our Group strategy and playing a vital role in our store, customer centricity is woven into our...

  • Sales Consultant

    7 months ago

    Pietermaritzburg, South Africa Vodacom Full time

    Vodacom Franchise Dealer is looking for dynamic Sales Consultants for our Vodacom Store in Midlands, PMB. We are looking for experienced, self motivated and customer orientated sales consultant to foster efficient sales and after sales service. As part of our Group strategy and playing a vital role in our store, customer centricity is woven into our...

  • Vodacom Sales Consultants

    5 days ago

    Pietermaritzburg, South Africa Cellular Citi Group Full time

    Cellular Citi Group is an award winning Vodacom franchisee with 10 branches in KZN and 1 Sandton, Gauteng. We are looking for boldness, enthusiasm and a lot of passion for our upcoming revamped VodacomShop in Brookiside Mall. Vodacom is SA's best Network serving almost 32 million subscribers and growing. When you join our team, you can make an incredible...

  • Vodacom Retail Technical Customer Support

    7 months ago

    Pietermaritzburg, South Africa Cellular Citi Group Full time

    KZN’s award winning Vodacom Franchise Dealer with 12 Stores is looking for a Senior dynamic Technical Support Consultant for our revamped Vodacom 2.0 Lite Store in Brookside Mall. We are looking for an experienced, self motivated and customer orientated Senior Technical Support consultant to foster efficient sales and after sales service. As part of our...

  • Vodacom Retail Technical Customer Support

    19 hours ago

    Pietermaritzburg, South Africa Cellular Citi Group Full time

    KZN’s award winning Vodacom Franchise Dealer with 12 Stores is looking for a Senior dynamic Technical Support Consultant for our revamped Vodacom 2.0 Lite Store in Brookside Mall. We are looking for an experienced, self motivated and customer orientated Senior Technical Support consultant to foster efficient sales and after sales service. As part of our...

  • Vodacom Store Manager

    4 weeks ago

    Pietermaritzburg, South Africa Cellular Citi Group Full time

    Here’s to the leader in you. It’s time to do something you love, work with a purpose, and take on a challenge like never before. Brookside Mall Store is a Franchise for Vodacom, which is SA’s leading Network, and part of the Cellular Citi Group which owns 10 stores between KZN and SANDTON. We are Vodacom's number 1 dealer nationally. When you join...

  • Retail Store Operations Administrator

    2 weeks ago

    Pietermaritzburg, South Africa StaffCentral Consulting Full time

    Disseminate, collate and report all relevant information between store and department managers in a manner that encourages strategic goal congruency Facilitate and assist in any internal or external audits conducted in store Assist the Store Manager with any reasonable duties in the trading routine and optimising the operations of the store Drive in store...

  • Senior Sales and Technical Support Agent

    2 weeks ago

    Pietermaritzburg, South Africa Cellular Citi Group Full time

    KZN’s award winning Vodacom Franchise Dealer with 12 Stores is looking for a Senior dynamic Technical Support Consultant for our revamped Vodacom 2.0 Store in Brookside Mall. We are looking for an experienced, self motivated and customer orientated Senior Technical Support consultant to foster efficient sales and after sales service. As part of our Group...

  • National Retail Management

    4 days ago

    Pietermaritzburg, South Africa Kerry Kopp Recruitment Full time

    **Key Responsibilities** **Business Administration** - Implementation and ongoing management of business administration processes to ensure the effective and efficient running of the retail outlets - Implementation and ongoing management of accounting processes to ensure accurate recording and reporting - Implementation and ongoing management of POS system...

  • Retail Sales Assistant

    2 weeks ago

    Pietermaritzburg, South Africa Absolute Pets Pty Ltd Full time

    Specialising in premium pet foods and accessories, Absolute Pets is the leading pet retailer in South Africa with over 100 stores across the country. Our team of experts is looking for passionate and driven sales assistants to join the Absolute Pets family at one of our stores in **Pietermaritzburg.** If you want to join our team, these are a few of the...

  • Retail Sales Assistant

    7 days ago

    Pietermaritzburg, South Africa Absolute Pets Pty Ltd Full time

    Specialising in premium pet foods and accessories, Absolute Pets is the leading pet retailer in South Africa with over 100 stores across the country. Our team of experts is looking for passionate and driven sales assistants to join the Absolute Pets family at one of our growing stores in **Pietermaritzburg.** If you want to join our team, these are a few...

  • Retail Sales Associate

    6 hours ago

    Pietermaritzburg, South Africa Absolute Pets Pty Ltd Full time

    Specialising in premium pet foods and accessories, Absolute Pets is the leading pet retailer in South Africa with over 100 stores across the country. Our team of experts is looking for passionate and driven sales assistants to join the Absolute Pets family at one of our growing stores in **Pietermaritzburg.** If you want to join our team, these are a few...

  • Store Supervisor

    5 days ago

    Pietermaritzburg, South Africa Kourie Recruitment cc Full time

    Hi Fashion Retailers, please read before responding. Thank you. Join this leading, successful retail company. 1) Are you a Supervisor within a Fashion Retail store? 2) Do you have 3+ years fashion (clothing, footwear, accessories) retail experience? 3) As a Supervisor, are you successful in; managing staff, maintaining low stock loss %, excellent...

  • Cellular Consultant

    3 months ago

    Pietermaritzburg, South Africa Pepkor Lifestyle Full time

    **Purpose of the Role** To provide customers with cellular services and products in order to satisfy customer requirements and maximize the Business Units profitability **Key Outputs** - Maximise the profitability of the Business Unit by achieving individual contracts targets. - Promote contract products to customers in order to maximise the value and...

  • Pietermaritzburg - Retail Sales Assistant

    7 months ago

    Pietermaritzburg, South Africa Absolute Pets Full time

    Specialising in premium pet foods and accessories, Absolute Pets is the leading pet retailer in South Africa with over 150 stores across the country. Our team of experts is looking for passionate and driven sales assistants to join the Absolute Pets family at one of our growing stores in **Pietermaritzburg.** If you want to join our team, these are a few...

  • Retail Floor Assistant

    8 months ago

    Pietermaritzburg, South Africa ACDC Dynamics SA Full time

    **RETAIL FLOOR ASSISTANT** ACDC Dynamics a leading manufacturer, importer, and distributor of quality products in the electrical, electronics, pumps, and tools industry. **PURPOSE OF THE ROLE**: We are seeking an experienced, hard - working, customer orientated and Dynamic Retail Floor Assistant to ensure the smooth running of in-store retail...

  • Retail Admin Supervisor Lead

    3 weeks ago

    Pietermaritzburg, KwaZulu-Natal, South Africa Isilumko Staffing (JHB) Full time

    We are currently looking for an Admin and Bookkeeping Specialist to join our team at Isilumko Staffing (JHB). This role offers an exciting opportunity to utilize your administrative expertise and passion for finance to drive business success.In this role, you will be responsible for overseeing the administration functions of our retail clients, including...

  • Retail Operations Manager

    4 weeks ago

    Pietermaritzburg, KwaZulu-Natal, South Africa Telebest Full time

    Company OverviewWe are a leading wholesale and retail company setting trends within the industry.Our vision is to be the best in class, delivering exceptional customer service and driving sales growth.About the RoleThis is an exciting opportunity for a highly motivated and self-efficient individual to join our team as a Retail Operations Manager. As the face...