Vodacom Senior Retail Administrator

1 week ago

Pietermaritzburg, South Africa Cellular Citi Group Full time

KZN’s award winning Vodacom Franchise Dealer with 12 Stores is looking for a dynamic Retail Administrator for our revamped Vodacom Store in Brookside Mall.

We are looking for an experienced, self motivated and vibrant Administrator to foster efficient sales and after sales service to match the clientele at Vodacom|Shop.

As part of our Group strategy and playing a vital role in a premium store, customer centricity is woven into our culture and in exchange we offer real career growth opportunities in a space where awesome work is rewarded.

Isn’t it time to do something you love? Work with a purpose and take on a challenge like never before.

**JOB DESCRIPTION**:
In our efforts to put our customers first always, the Administrator will assume responsibility of our tried and tested prescribed processes on a daily basis. This entails having the leadership qualities to manage the support liaison to the sales staff and Manager.

**STORE READINESS FOR TRADE**:

- Staff tools are checked and managed daily
- Computers and media devices are switched on and troubleshooting completed should there be a technical issue
- Stationery replenished
- Cleanliness of the Store: Cleaner management on a daily, weekly, monthly roster.
- Bins are emptied and are in place
- Participating in Power meeting daily and energising staff

**BACK OFFICE RESPONSIBILITIES**:
You must ensure that operationally there is a smooth flow of communication from back office to the sales floor. This must be an orderly and well organised back office to support:

- Issuing devices and simcard stock to sales staff speedily
- Ensuring all Contracts, Upgrades and Insurance claims processed have required documentation as per Vodacom business rules
- Daily Reconciliation - Paper work corresponds accurately to till receipt, Vodacom dealsheet and systems (MII/C3D and VPP respectively)
- Daily customer care calls for activations eg. simswops, new contracts and connectivity.
- Follow up calls 6 days a week for any pending paperwork, activations. All escalations must be done speedily and with urgency.
- Capturing of all staff Contracts, Connectivity, Insurance, Prepaid and Upgrade sales.
- Capturing all items owing to clients with daily follow up call to customer
- Daily capturing of prepaid claims and reconciliation
- Capturing and ensuring all add on Value Added Services, Migrations, and change of details are followed through daily until completed with courtesy call to customer.
- Processing Transfer of ownership and keeping customer up to date until completed
- Assisting sales staff with deal matches and decline reviews
- Assisting with Customer complaints with speedy resolution
- Filing of all paperwork daily
- Answering the telephone within 3 rings when all staff are busy
- Assisting Store Manager with Sales figures

**REPAIR DEVICES**
- Checking all Jobcards match to make and model of device and condition/scratches, dents and marks are noted and customer signature for acceptance thereof.
- Capturing all Repairs and OBFs and ensuring despatched to repair centre immediately with daily follow up and updating client until repair is received, checked and collected by client.
- Management of Loan devices issued to customers with checks completed on issue and return from customer to the Store.
- Arranging delivery when needed to facilitate customer experience

**STOCK MANAGEMENT**
- Assisting Store Manager to check, load, date and pack stock.
- Management of aged stock with date stamps to reduce redundancy.
- Assisting with merchandising to ensure you are knowledgeable when assisting customer
- Ensuring all staff have an updated stock on hand report daily

**HR ASSISTANT TO MANAGER**
- Assisting Store manager with Biometric staff clocking via Trac Tech Time Management and Registers
- Staff uniform management as per Vodacom prescribed dress code
- Assigning a tea and lunch roster for shifts to ensure smooth flow of staff rotation on sales floor

**SALES ASSISTANT**
- Pitching calls to clients with eligibility to upgrade and insurance offerings
- Checking coverage for Connectivity options and quoting on pricing
- Assisting on sales floor as and when needed

The incumbent must have the following Vodacom experience:
Minimum 4 years Administration experience in a Vodacom Retail Store

Vodacom MII, C3D, VCP, VPP systems experience

Proficient in Excel and able to filter and data sort information

**STORE TRADING HOURS**:
Monday to Friday: 9am - 6pm

Saturday: 9am - 5pm

Sunday: 9am - 3pm

The ideal Administrator will be required to be at work 1 hour before Trade to ensure the Store is in readiness for Trade.

If you are the right person for this opportunity, reply today with a detailed updated CV.

**Job Types**: Full-time, Permanent

**Salary**: R6,000.00 - R8,000.00 per month

Application Question(s):

- Able to commute daily to and from the Brookside Mall
- Prepared to be at work early or stay late due to Product launches and Festive period

**Education**:

- Cer

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