Service Agent

2 weeks ago


Centurion, South Africa Momentum Metropolitan Holdings Full time

-Introduction

Momentum Life is looking for a client focus and determined Service Agent to join our Fastlane team. Myriad is Momentum's market-leading life insurance product, providing life cover to clients in South Africa. Our Myriad product aims to partner with our clients on their journey to success. We strive to find opportunities in every risk and ensure that current and potential clients can benefit from our innovative solutions. Part of the reason why Myriad has the unique ability to develop superior, forward-thinking products and benefits is because we make it our business to understand our clients' varying needs. Your role will be to increase client loyalty through effective and efficient service to our clients.
Role Purpose
Requirements

**Experience and Qualifications**
- Matric with Mathematics and/or Accounting.
- 2 Years Call Centre experience with proven knowledge of customer service principles and practices.
- B.Com or related business degree or diploma(advantageous)
- 2 years of Insurance underwriting or insurance medicals experience (advantageous)

**Additional Information**
- Proficient in Afrikaans and English (read, write and speak) in order to provide exceptional service to specific client markets(required).
- Must be able to work shifts (08:00 -; 16:00; 09:00 -; 17:00; 10:00 -; 18:00).
Duties & Responsibilities
- Deliver positive and seamless customer service and support during every interaction telephonically and electronically with the client in a considerate and timely manner.
- Schedule appointments for client insurance medicals.
- Conduct and complete telephonic medical and non-medical questionnaires.
- Maintain active engagement with customers and promptly act on various interaction platforms.
- Contribute to the achievement of set team targets.
- Research, follow-up and resolve client (internal and external) enquiries and problems through effective interaction with clients, intermediaries, service providers and other internal or external staff in a timely and professional manner.
- Take responsibility for managing both reputational and financial risk as a result of interactions with both internal and external clients.
- Maintain client confidentiality at all times.
- Live the MM values namely: Accountability, Diversity, Excellence, Integrity, Innovation and Teamwork.
- Adhere to Client Centricity and Treating Customers Fairly Principles.
- Actively improve own performance and drive own development; including to continuously improve knowledge levels for personal growth and improvement.
- Contribute to the team's success through being an effective team player.
- Deliver positive and seamless customer service and support during every interaction telephonically and electronically with the client in a considerate and timely manner.
- Schedule appointments for client insurance medicals.
- Conduct and complete telephonic medical and non-medical questionnaires.
- Maintain active engagement with customers and promptly act on various interaction platforms.
- Contribute to the achievement of set team targets.
- Research, follow-up and resolve client (internal and external) enquiries and problems through effective interaction with clients, intermediaries, service providers and other internal or external staff in a timely and professional manner.
- Take responsibility for managing both reputational and financial risk as a result of interactions with both internal and external clients.
- Maintain client confidentiality at all times.
- Live the MM values namely: Accountability, Diversity, Excellence, Integrity, Innovation and Teamwork.
- Adhere to Client Centricity and Treating Customers Fairly Principles.
- Actively improve own performance and drive own development; including to continuously improve knowledge levels for personal growth and improvement.
- Contribute to the team's success through being an effective team player.
Competencies
- Working with and Servicing People.
- Business writing and communication skills.
- Adhering to Principles and Values.
- Relating and Networking.
- Presenting and Communicating of Information.
- Learning and Researching.
- Delivering Results and Meeting Expectations.
- Following Instructions and Procedures.
- Coping with Pressures and Setbacks.
- Achieving Personal Work Goals and Objective.

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.



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