IT Gaming System Specialist

6 days ago

Kempton Park, South Africa Emperors Palace Full time

Company Description

Peermont prides itself on offering our guests exceptional customer service and value for money. We always strive to employ and develop individuals that share our values of Respect and Humility, Integrity, Collaboration and Accountability.

As part of this we endeavour to provide opportunities to our employees to develop their careers within the Peermont Group and are therefore proud to offer another career development opportunity for the position mentioned above.

**Job Description**:
To plan, implement and administer all Gaming related Hardware and Software in accordance to NGB Rules and Regulations, Company Policies, Procedures and I.T. Best Practices.
- Monitor the IT Service Desk system for logged incidents;
- Action new incidents within prescribed SLA times;
- Prioritise and resolves incidents, ensuring mínimal disruption to Gaming operations;
- Action incidents handed over from previous shifts;
- Handover unresolved incidents to the incoming shift;
- Communicate efficiently with management regarding incidents
- Check the continuous availability of all Gaming Systems;
- Control that backup and redundant systems are operational and failover from primary Gaming Systems to backup systems can be facilitated at any time;
- Test and verify failover procedures on a monthly basis;
- Identify, report and remedy potential causes of failure proactively.
- Perform Gaming Systems backups in accordance with backup policies and procedures in terms of frequency, data and systems;
- Restore Gaming System backups in accordance with backup and restore policies in terms of frequency, data and systems;
- Verify completeness and accuracy of data both following backups and restores;
- Check that backup media and data are usable in the event of failure / disaster recovery;
- Document each restore event using the relevant forms and documents;
- Assist in defining the requirements for security policies;
- Protect information against unauthorized access and use to ensure confidentiality;
- Check the accuracy, completeness and timeliness of information to ensure integrity;
- Plan security enhancements and implementations and implement such plans;
- Evaluate implemented security measures and test the effectiveness of standards and policies;
- Report on security related incidents and identified risks;
- Propose methods to mitigate identified risks
- Monitor the IT Service Desk system for logged incidents;
- Action new incidents within prescribed SLA times;
- Prioritise and resolves incidents, ensuring mínimal disruption to Gaming operations;
- Action incidents handed over from previous shifts;
- Handover unresolved incidents to the incoming shift;
- Communicate efficiently with management regarding incidents
- Check the continuous availability of all Gaming Systems;
- Control that backup and redundant systems are operational and failover from primary Gaming Systems to backup systems can be facilitated at any time;
- Test and verify failover procedures on a monthly basis;
- Identify, report and remedy potential causes of failure proactively.
- Perform Gaming Systems backups in accordance with backup policies and procedures in terms of frequency, data and systems;
- Restore Gaming System backups in accordance with backup and restore policies in terms of frequency, data and systems;
- Verify completeness and accuracy of data both following backups and restores;
- Check that backup media and data are usable in the event of failure / disaster recovery;
- Document each restore event using the relevant forms and documents;
- Assist in defining the requirements for security policies;
- Protect information against unauthorized access and use to ensure confidentiality;
- Check the accuracy, completeness and timeliness of information to ensure integrity;
- Plan security enhancements and implementations and implement such plans;
- Evaluate implemented security measures and test the effectiveness of standards and policies;
- Report on security related incidents and identified risks;
- Propose methods to mitigate identified risks.
- Implement new projects successfully in accordance with business and/or IT requirements and vendor guidelines / recommendations / requirements;
- Work closely with all gaming boards for verification after updates / upgrades;
- Install server hardware, software and other IT infrastructure components as required, adhering to Change Control and Release Management procedures.
- Monitor IT infrastructure capacity, including but not limited to Disk / CPU / Memory / Network utilization, to ensure sufficient capacity is available to meet business requirements;
- Undertake tuning activities to make the most efficient use of existing resources;
- Make recommendations in advance to prevent capacity related problems and incidents, allowing for sufficient lead time to plan, procure, test, and implement systems required to mitigate capacity related issues.
- Control that an up-to-date CMDB (Configuration Mana

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