Sales Administrator

6 days ago

Alberton, South Africa AkzoNobel Full time

**Date**:Feb 7, 2024

**Location**: Alberton, ZA

**Company**:AkzoNobel

We supply the sustainable and innovative paints and coatings that our customers, communities - and the environment - are increasingly relying on. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from a pioneering paints company that’s committed to science-based targets and is taking genuine action to address globally relevant challenges and protect future generations.

© 2023 Akzo Nobel N.V. All rights reserved.

**Job Purpose**:

- To assist the Regional Manager, Channel Managers, Account Executives and Sales reps with sales administration, facilitation of customer queries and general office administration including but not limited to: Customer courtesy calls, Co-ordination and tracking of Lab work requests, customer complaints tracking, project warranty administration and archive management. (65%)
- Preparation of reports for Sales Manager (5%)
- To provide Frontline Reception Customer Service Duties and onsite customer contact for support and queries (25%)
- Petty cash management, board room bookings (5%)

**Key Accountabilities**:

- General assistance of all Administration and Paperwork from Regional Sales Managers and Reps
- E-mail, typing of letters, faxing, copying, filing
- Facilitation of customer order
- Assist with CCF’s, GRN’s and PP16’s by generating collating and following up
- Maintain internal documentation and take care of filing related to the sales process
- Provide a high customer service level by building / maintaining customer relationships internally
- Tracking of Sales information/figures - Collate & prepare information for reports
- Performing various tasks on SAP/BI, LWR, CRM systems to provide sales support
- Attend & re-direct all incoming calls, both internal and external
- Distribution of all promotional letters - POPIA compliance
- SRM - purchases updates
- Manage distribution of POS material and brochures to Sales team and customers
- Handle and report BBS, SHE and HSE issues
- Correspondence to customers on specific promotions, issues etc.
- Tracking and managing administrative records related to Project Warranty’s
- Courier and parcel tracking for sales team
- Appointments co-ordinator for sales and technical teams.
- Lead monitoring for dissemination to sales team.

**Experience**:

- Matric with a Diploma in Office Administration supported by 2-3 years relevant work experience ideally gained in a Multi-National Company
- Minimum 2 years relevant administrative experience will be beneficial
- Knowledge of SAP is added advantage
- A comprehensive understanding of Frontline Reception role is essential
- Able to communicate in English & Afrikaans languages
- Previous customer service experience will be beneficial
- Previous CRM experience will be beneficial

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 37397

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