Insight Analyst
2 weeks ago
INSIGHTS ANALYST POSITION AVAILABLE
Role: Quality / Insights Analyst
**Responsibilities**:
- Monitor & Analyse transactions for assigned client programs
- Use appropriate forms and definitions for assigned programs
- Use analytics monitoring tools, systems, and processes as directed
- Maintain knowledge and understanding of assigned client program's products and processes through ongoing training and handling of customer transactions
- Analyse large volumes of data and transaction monitoring results, resulting in further drilldown and causality data
- Ensure high standards of product knowledge and adherence to processes is maintained through the analytics process
- Identify trends and business level improvement opportunities, participate in root cause analysis and problem-solving process, provide recommendations for improvement
Minimum Requirements:
- Over 18, Matric or Equivalent, authorized to work in SA, ability to pass a pre-employment criminal background check
- Contact Centre Experience
- Fluent in Hausa
- Effective verbal communication skills
- Technical Problem-solving abilities
- Analytical Mind-frame
- Math proficiency
- Basic ability to use a personal computer, including the ability to use Microsoft Office
- Effective time management skills
- Team player orientation
- Dependable
Customer Experience / Quality Experience advantageous.
Monthly Salary: R10 000 + R1 000 Pay for Performance Incentive.
6-month Fixed Term Contract.
Genii Analytics (Pty) Ltd
Reg No: 2013/127051/07
**Salary**: R10,000.00 per month
Ability to commute/relocate:
- Century City, Western Cape: Reliably commute or planning to relocate before starting work (required)
**Language**:
- English & Hausa (required)
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