Onboarding Operations Manager

7 months ago


Cape Town, South Africa BVNK Full time

**BVNK**:
**Onboarding Operations Manager**:
**About us**:
BVNK is a next-generation payments platform. We're on a mission to make payments as accessible as the internet. We bridge traditional and digital finance to make payments borderless, fast, and secure. Using our platform, businesses can incorporate stablecoins into their payment flows, and send and receive payments anywhere in the world. We are a diverse team spread across the UK, Europe, and Africa.

We share the belief that distributed ledger technology present the future of payments, and BVNK will be at the forefront of this shift. We're looking for smart, ambitious people to help us build a more inclusive financial system.

**About this role in the team**:
We are seeking a highly motivated and detail-oriented Onboarding Manager to join our dynamic team in the fast-paced fintech industry. As an Onboarding Manager, you will play a pivotal role in ensuring a smooth and efficient onboarding process for our clients and customers. You will be responsible for guiding new clients through the onboarding journey, ensuring that they have a seamless experience while adhering to regulatory and compliance requirements.

**Key Areas of Responsibilities**:

- Client Onboarding: Lead the end-to-end onboarding process for new clients and customers, ensuring they have a comprehensive understanding of our fintech products and services.
- Compliance and Regulatory Adherence: Stay up-to-date with relevant industry regulations and ensure that all onboarding processes comply with legal requirements, including KYC (Know Your Customer) and AML (Anti-Money Laundering) procedures.
- Documentation Management: Oversee the collection, verification, and maintenance of necessary client documentation, ensuring it is accurate and up-to-date.
- Product Knowledge: Develop and maintain a deep understanding of our fintech products and services, allowing you to effectively educate clients on their benefits and usage.
- Training and Support: Provide training and ongoing support to clients to maximize their understanding and utilization of our platform.
- Client Communication: Act as the primary point of contact for clients during the onboarding process, addressing their questions and concerns promptly and professionally.
- Cross-functional Collaboration: Collaborate with various teams, including Sales, Compliance, and Customer Support, to ensure a seamless onboarding experience.
- Data Analysis: Monitor and analyze onboarding metrics and client feedback to identify areas for improvement and implement changes as needed.
- Reporting: Prepare regular reports on onboarding activities and present findings to management

**What we need from you**:

- Bachelor's degree in business, finance, or a related field. Advanced degrees or certifications in finance or compliance are a plus.
- Proven experience in a similar role within the fintech industry, with a strong understanding of KYC and AML regulations.
- Excellent communication and interpersonal skills, with the ability to build strong client relationships.
- Strong organizational and project management skills, with the ability to manage multiple tasks simultaneously.
- Attention to detail and a commitment to accuracy and compliance.
- Proficiency in using onboarding and client management software.
- Knowledge of fintech products, services, and industry trends.
- Ability to adapt to a rapidly changing environment and learn new technologies quickly.
- Strong problem-solving skills and a customer-centric mindset.

**What you can expect from us**:

- Fair and **competitive salary** at every stage of your growth as a Merchant Support Analyst
- **Meaningful ownership** in the business through our employee option scheme
- **Flexible working** hours, with hybrid working at its heart
- A **culture** built on passionate growth minded people
- A **flexible approach to holiday **with 20 days as a standard
- An **open and creative environment** where you can help us define the future of BVNK, it's culture, and it's opportunity sets



  • Cape Town, South Africa Portside Consulting Full time

    Company: Portside Consulting About Us: Portside Consulting is a leading recruitment agency specializing in the cruise ship industry. We are dedicated to providing top-quality recruitment services to both cruise lines and job seekers, earning a reputation as a reliable and trusted partner in the cruise industry. **Responsibilities**: - Coordinate and...


  • Cape Town, South Africa Luno Full time

    The world is changing. We all want something different. At Luno, we see you as an individual, and we want to unleash your potential and empower you to become the best possible version of yourself. Luno welcomes crypto lovers and crypto newbies. You - just like everyone in the world - are on your own unique crypto-learning journey. We are a mission-driven...

  • Onboarding Manager

    7 months ago


    Cape Town, South Africa Social Places Full time

    **Onboarding Manager** **About the Role**: We are looking for a highly organized and motivated Onboarding Manager to join our expanding team. In this pivotal role, you will be instrumental in guaranteeing that our new clients undergo a seamless and triumphant transition into utilising and embracing our software and platform. Serving as the primary liaison...


  • Cape Town, South Africa CA Financial Appointments Full time

    Our client who operates in the investment space seeks a Client Onboarding Manager who will act as representative for the business and essentially be responsible for all aspects of the client life cycle. The ideal individual will be able to tackle unfamiliar challenges, questions and tasks with a proactive and thorough approach, whilst considering impact on...


  • Cape Town, South Africa Rory Mackie & Associates Full time

    You will form part of the Client Onboarding and Restructures Team, which is a global team split across London and Cape Town. The team has a diverse remit, covering clients, products and trading markets across the globe. The Client Onboarding Manager acts as the representative for our client when communicating with their clients and external parties during...


  • Cape Town, South Africa Impact.com Full time

    **Our Company**: **What You'll Do**: - Responsible for a portfolio of new accounts including launching, following a defined onboarding process, and ensuring metrics are accurate across all clients. Onboarding Success Managers should always know the current status of an account in their book of business. - The Onboarding Success Manager is responsible for...


  • Cape Town, South Africa Nestify Full time

    Nestify is a leading international property management and lettings company that is changing the face of hospitality. Whether guests or tenants need two days, two months or two-year stays, Nestify offers a unique and professional experience. As a tech-based company, and 24/7 contactless service, we're ensuring guests from all over the world get the stay they...

  • Onboarding Specialist

    6 months ago


    Cape Town, South Africa Social Places Full time

    **Onboarding Specialist** **About the Role**: We are looking for a highly organised and enthusiastic Onboarding Specialist to join our growing team. This role will play a vital part in ensuring our new clients experience a smooth and successful transition into using and adopting our software and platform. You will be the primary point of contact for clients...


  • Cape Town, South Africa Impact Full time

    **Our Company**: If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you. If you have a desire to work in an organisation that is: - Passionate about its people - Focused on delivering the very best tech to our...


  • Cape Town, South Africa Belmar Personnel Full time

    Greenpoint Degree educated Communication skills are paramount and experience in dealing with clients would be required Strong relationship management (internal & external) Good organisational skills Exceptional attention to detail Ability to work under pressure Onboarding specialist assisting new and existing clients Providing potential new clients with...

  • Onboarding Analyst

    5 months ago


    Cape Town, South Africa IDR Group Full time

    Are you ready to be a part of a dynamic fintech company that's reshaping the private markets landscape? We are on a mission to empower investors with innovative solutions that unlock the potential of alternative asset classes. Through cutting-edge technology, we're revolutionizing how investors manage and navigate their portfolios. Aligned with our core...


  • Cape Town, South Africa Tracking Talent Full time

    Client Onboarding Specialist is required at a Financial Services company. This is an important administrative role, where you will be providing provide support to the client facing team for the onboarding of new clients and investors, for local and cross jurisdictional structures. Provide day - to - day assistance for end to end on-boarding process of new...

  • Onboarding Team Lead

    7 months ago


    Cape Town, South Africa IDR Group Full time

    **Company Overview**: We are a rapidly scaling, regulated fund services and technology (fintech) company. Our vision is to be the trusted hub of the private markets, allowing investors to authenticate once across all of their private equity investments. We deliver efficiently, accurately and on time through our web platform which we develop in-house. We...

  • Onboarding Analyst

    7 days ago


    Cape Town, South Africa Bolt Talent Solutions Full time

    Onboard new client information - Proactively suggest process and system improvements - Support the use of technology in all processes **Role Purpose** The Onboarding Analyst will onboard new client information in bulk, while continuously improving the efficiency and accuracy of processes using technology. The Onboarding Analyst will be confident in dealing...

  • Onboarding Analyst

    2 months ago


    Cape Town, South Africa BVNK Full time

    **About us**: BVNK is a next-generation payments platform for global businesses. We bridge the gap between traditional and digital finance to make payments borderless, instant, and secure. Using the BVNK platform, businesses can send and receive payments on all major schemes and blockchain networks, incorporate stablecoins into their payment flows, and...


  • Cape Town, Western Cape, South Africa The Recruitment Council Full time

    Overview: The Recruitment Council is seeking a highly skilled KYC Client Onboarding Specialist to join our team. As a key member of our Middle Office / Investment Operations team, this role will be responsible for overseeing the end-to-end onboarding process of new clients, focusing on the management of client data related to account openings, AML/KYC...


  • Cape Town, South Africa Impact.com Full time

    **Our Company**: **What You'll Do**: - Responsible for a portfolio of new accounts including launching, following a defined onboarding process, and ensuring metrics are accurate across all clients. Associate Onboarding Success Managers should always know the current status of an account in their book of business. - The Onboarding Success Manager is...


  • Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time

    Isilumko Staffing (JHB) is looking for a seasoned Driver-Partner Onboarding Manager to join our team. As a Driver-Partner Onboarding Manager, you will be responsible for ensuring that driver-partners have a seamless onboarding experience.The estimated salary for this position is R160,000 - R220,000 per year, depending on experience.Job Description:Deliver...


  • Cape Town, South Africa HotelJobs.co.za Full time

    **Location**: Hybrid (with occasional travel) **Employment Type**: Full-Time **Salary Band**: R22k - R25k (depending on qualifications & experience) **About Us**: DASH is a leading provider of innovative solutions tailored to the hospitality industry. We are dedicated to delivering exceptional service and ensuring our clients have the tools and support...


  • Cape Town, South Africa Luno Full time

    The world is changing. We all want something different. At Luno, we see you as an individual, and we want to unleash your potential and empower you to become the best possible version of yourself. Luno welcomes crypto lovers and crypto newbies. You - just like everyone in the world - are on your own unique crypto-learning journey. We are a mission-driven...