Technical Support Analyst: Pastel Payroll

7 months ago


Johannesburg, South Africa Sage Full time

needs that can be addressed by additional Sage products or services. In addition, analysts will regularly author articles for submission to the knowledge base and engage in team-based
project work while mentoring less experienced staff.

**Key Responsibilities**
- Drive Sales lead revenue generation within your team and have full understanding of cross-sell opportunities.
- Contributes to company knowledge capital by creating and modifying reusable solutions in the knowledge base according to established procedures and policies. Actively promotes the knowledge base to our customers. Maintains article quality standards
- Assists customers in gaining the most value from their Sage products and services
- Identifies additional opportunities for Sage solutions to benefit the customer's business needs
- Documents each customer contact using our contact tracking systems in a clear, concise, and understandable format. Escalate unresolved customer issues with all pertinent information included, to appropriate resources
- Works collaboratively and effectively within a team of peers. Maintains a positive, constructive attitude in the workplace. This includes presenting challenges in a positive light, offering constructive approaches to overcoming difficulties, and treating all individuals with respect
- Prioritizes work balancing importance from the customer perspective and operational efficiency. Follows through on commitments, communicates status of work, identifies and requests assistance with barriers that may interfere with progress. Adjusts workload when priorities and resources change, managing time and resources to ensure the best possible outcome for the customer, employee and organization
- Actively participate in internal projects such as improvements to call flow processes, training development, capturing and maintaining knowledge capital, improving overall support skills, and improving customer service in the department as assigned.

Qualifications and Experience:

- BCom Degree or equivalent NQF6 qualification preferred
- Matric is mandatory
- Certification in the relevant Pastel Payroll
- Ability to identify and adapt to the customers style of communication
- 1-2 years Call Centre Experience



  • Johannesburg, South Africa Sage Full time

    As a Technical Support Analyst at Sage, you will form an integral part of contributing towards the overall Sage strategy by providing world class support to our SBCPP/VIP/Classic/Premier/Essentials Payroll customers. **Key Responsibilities** Day-to-day responsibilities - On a daily basis, provide expert knowledge by supporting and resolving complex product...


  • Johannesburg, South Africa De Beers Group of Companies Full time

    **Company Description - Join us as a Payroll Systems Support Analyst.** People are at the heart of our business and HR in Anglo American seeks to provide the Group with a capable and engaged workforce within a culture that fosters safety, inclusion, innovation and performance. In this we will create a sustainable competitive advantage for our...

  • Payroll Analyst

    7 months ago


    Johannesburg, South Africa NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Job Title: Payroll Analyst Job Grade: 10 Position Summary & Key Areas of...

  • Payroll Administrator

    2 weeks ago


    Johannesburg, South Africa Catenon Full time

    **FUNCTIONS**: provide solid support to payroll account department; full function payroll.Thorough knowledge of processing of big payroll on pastel/VIP,recons,handling and processing of garnishee orders, payroll reporting,processing wages etc. pay attention to detail, analytical thinker, good intepersonal and comm skills, hands, figure orientated, honest...


  • Johannesburg, South Africa Initiate international Full time

    Your key **job** responsibilities as the **Technical Support Analyst** in **Johannesburg** will include: - Respond to requests for technical assistance in person, via phone, electronically - Diagnose and resolve technical hardware and software issues - Research questions using available information resources - Advise user on appropriate action - Follow...


  • Johannesburg, South Africa RecruitU Full time

    Our client is on the search for a technical support analyst to join their team on a 12-month-contract based on-site in the northern suburbs of Johannesburg. Key performance objectives Technical support Oracle, SQL Server Web methods Web services Automation I Scheduling tools / frameworks SOA SWL SharePoint SQL Server Integration Services SQL Server Reporting...

  • Payroll Analyst

    7 months ago


    Johannesburg, South Africa NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Job Title: Payroll Analyst (II) Job Grade: 9 Position Summary & Key Areas of...


  • Johannesburg, South Africa Emaich Personnel Full time

    **VIP Pastel Payroll Administrator with an Accounting Degree/Diploma** & 4 years exp. - must be able to do Accounting & Finances up to Trial Balance and Balance Sheet - Knowledge of Accounting Computer packages = R25K/m. Can be considered for long-tern Contract or permanent depending on performance **Job Type**: Temporary **Salary**: From R25,000.00 per...


  • Johannesburg, South Africa On Line Personnel Full time

    Full Time - Randburg (Johannesburg) - Posted 5 hours ago Job Position: Technical Support Analyst Ref: 4439 Location: Randburg (Johannesburg) **Salary**: R15 000 to R23 500 per month commensurate with qualification and experience Qualifications / Requirements: - Minimum of Matric - Minimum of 3 years software testing skills and knowledge - Application...

  • Payroll Officer

    7 months ago


    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 71266 **Job Type** - Permanent **Job Title** - Payroll Officer **Computer Skills** - Pastel Payroll **Industry** - Accounting **City** - Johannesburg **Province** - Gauteng - Full Function Payroll duties- **Inherent Requirements** - Payroll qualification and at least two years payroll experience**What Qualification** -...


  • Johannesburg, South Africa Visa Full time

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...


  • Johannesburg, South Africa DigiCert, Inc. Full time

    **Technical Support Analyst (German Speaker)**: at DigiCert Johannesburg **WHO WE ARE**: DigiCert is the world’s premier provider of high-assurance digital certificates and we secure: - 97 of the top 100 banks - 89% of Fortune500 companies - 81% of all e-commerce traffic Join us in finding better ways to help people believe in their digital...


  • Johannesburg, Gauteng, South Africa E-Merge Full time

    A forward-thinking client focused on innovative cashless payroll solutions for businesses and employees is seeking a skilled Senior Business Analyst to join their dynamic team.Salary: R1,200,000 per annum (negotiable based on experience).Job Description:The ideal candidate will possess excellent technical skills, including experience in designing and...


  • Johannesburg, South Africa De Beers Group of Companies Full time

    Company Description - Join us as an HR & Payroll Support Analyst where you will provide frontline support to the company’s users on issues related the HR systems and the HR landscape to ensure the timely availability of key HR solutions through system management, development of tech projects and keeping objects and data quality in the systems. Skilled...


  • Johannesburg, South Africa Anglo American Full time

    Company Description Join us as an HR & Payroll Support Analyst where you will provide frontline support to the company’s users on issues related the HR systems and the HR landscape to ensure the timely availability of key HR solutions through system management, development of tech projects and keeping objects and data quality in the systems. Skilled...


  • Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    The K8 Technical Support team at KCS are looking to welcome a passionate, motivated and organised Technical Support Analyst with strong communication skills and excellent attention to detail. The Technical support analyst will be a highly valued member of a supportive global team that prioritises open and clear communication, working together to continually...

  • Payroll Clerk

    2 weeks ago


    Johannesburg, South Africa Ultra Personnel Full time

    Matric is essential and 2 -3 years payroll experience is essential Working knowledge and understanding of payroll and Tax Principles and legislation Computer Literate on Pastel and Excel as well as Microsoft Office Full monthly payroll function Timeously request of payroll details and other relevant documents in order to process monthly payroll Prepare the...


  • Johannesburg, South Africa Communicate Bruma Finance Full time

    **Qualifications**: - Complete Matric - Complete Bookkeeping Certificates / Diploma in Accounting **Skills**: - Excel Advanced - Pastel Payroll - Payroll run / Headcount over 7 000 **Job description**: Receives authorised payroll processing documents from various business units, check and ensure payroll processing documents are authorised by relevant...

  • 2 X HR

    2 weeks ago


    Johannesburg, South Africa ADvTECH Support Office Full time

    **Job Purpose** Responsible for providing an efficient human resource and payroll administration and record keeping service to the business. Working as part of the Human Resources Shared Services team, will deliver transactional services to employees, Independent Contractors, Line Management and the HR Business Partners. The responsibilities will include,...

  • Technical Analyst

    7 months ago


    Johannesburg, South Africa BankservAfrica Full time

    Job Title- Technical Analyst- Location- Selby - Johannesburg, GP 2001 ZA (Primary)- Occupational Level- Professional- Job Category- IT Development- Job Type- Permanent- Description**PURPOSE** The main purpose of this role is to drive the Modernisation Technical Analysis activities between BSA, Industry Participants and Offshore delivery teams and ensure...