Technical Support Analyst: Pastel Payroll

3 months ago

Johannesburg, South Africa Sage Full time

needs that can be addressed by additional Sage products or services. In addition, analysts will regularly author articles for submission to the knowledge base and engage in team-based
project work while mentoring less experienced staff.

**Key Responsibilities**
- Drive Sales lead revenue generation within your team and have full understanding of cross-sell opportunities.
- Contributes to company knowledge capital by creating and modifying reusable solutions in the knowledge base according to established procedures and policies. Actively promotes the knowledge base to our customers. Maintains article quality standards
- Assists customers in gaining the most value from their Sage products and services
- Identifies additional opportunities for Sage solutions to benefit the customer's business needs
- Documents each customer contact using our contact tracking systems in a clear, concise, and understandable format. Escalate unresolved customer issues with all pertinent information included, to appropriate resources
- Works collaboratively and effectively within a team of peers. Maintains a positive, constructive attitude in the workplace. This includes presenting challenges in a positive light, offering constructive approaches to overcoming difficulties, and treating all individuals with respect
- Prioritizes work balancing importance from the customer perspective and operational efficiency. Follows through on commitments, communicates status of work, identifies and requests assistance with barriers that may interfere with progress. Adjusts workload when priorities and resources change, managing time and resources to ensure the best possible outcome for the customer, employee and organization
- Actively participate in internal projects such as improvements to call flow processes, training development, capturing and maintaining knowledge capital, improving overall support skills, and improving customer service in the department as assigned.

Qualifications and Experience:

- BCom Degree or equivalent NQF6 qualification preferred
- Matric is mandatory
- Certification in the relevant Pastel Payroll
- Ability to identify and adapt to the customers style of communication
- 1-2 years Call Centre Experience

  • Technical Support Analyst

    4 weeks ago

    Johannesburg, South Africa Sage Full time

    As a Technical Support Analyst at Sage, you will form an integral part of contributing towards the overall Sage strategy by providing world class support to our SBCPP/VIP/Classic/Premier/Essentials Payroll customers. **Key Responsibilities** Day-to-day responsibilities - On a daily basis, provide expert knowledge by supporting and resolving complex product...

  • Payroll Systems Support Analyst

    4 months ago

    Johannesburg, South Africa De Beers Group of Companies Full time

    **Company Description - Join us as a Payroll Systems Support Analyst.** People are at the heart of our business and HR in Anglo American seeks to provide the Group with a capable and engaged workforce within a culture that fosters safety, inclusion, innovation and performance. In this we will create a sustainable competitive advantage for our...

  • Payroll Analyst

    3 months ago

    Johannesburg, South Africa NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Job Title: Payroll Analyst Job Grade: 10 Position Summary & Key Areas of...

  • Technical Support Analyst

    4 months ago

    Johannesburg, South Africa RecruitU Full time

    Our client is on the search for a technical support analyst to join their team on a 12-month-contract based on-site in the northern suburbs of Johannesburg. Key performance objectives Technical support Oracle, SQL Server Web methods Web services Automation I Scheduling tools / frameworks SOA SWL SharePoint SQL Server Integration Services SQL Server Reporting...

  • Sage Pastel Consultant

    7 days ago

    Johannesburg, South Africa Hadeeda Recruitment Full time

    About the Role:Our client is seeking a highly skilled Sage Pastel Consultant with indepth knowledge of Sage Evolution to assist businesses in setting up customizing and optimizing their Sage Pastel software. The ideal candidate will have proven experience in implementing Sage solutions troubleshooting and training users across various industries.Key...

  • Sage Pastel Consultant

    2 weeks ago

    Johannesburg, South Africa Hadeeda Recruitment Full time

    Job DescriptionAbout the Role:Our client is seeking a highly skilled Sage Pastel Consultant with in-depth knowledge of Sage Evolution to assist businesses in setting up, customizing, and optimizing their Sage Pastel software. The ideal candidate will have proven experience in implementing Sage solutions, troubleshooting, and training users across various...

  • Payroll Analyst

    4 months ago

    Johannesburg, South Africa NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Job Title: Payroll Analyst (II) Job Grade: 9 Position Summary & Key Areas of...

  • Sage Pastel Consultant

    2 weeks ago

    Johannesburg, South Africa Hadeeda Recruitment Full time

    About the Role:Our client is seeking a highly skilled Sage Pastel Consultant with in-depth knowledge of Sage Evolution to assist businesses in setting up, customizing, and optimizing their Sage Pastel software. The ideal candidate will have proven experience in implementing Sage solutions, troubleshooting, and training users across various industries.Key...

  • Sage Pastel Implementation Specialist

    7 days ago

    Johannesburg, Gauteng, South Africa Hadeeda Recruitment Full time

    About the Role:We are seeking a highly skilled Sage Pastel Consultant with in-depth knowledge of Sage Evolution to assist businesses in setting up, customizing, and optimizing their Sage Pastel software. The ideal candidate will have proven experience in implementing Sage solutions, troubleshooting, and training users across various industries.Key...

  • Sage Pastel Implementation Specialist

    2 days ago

    Johannesburg, Gauteng, South Africa Hadeeda Recruitment Full time

    About the Role:We are seeking a highly skilled Sage Pastel Consultant with in-depth knowledge of Sage Evolution to assist businesses in setting up, customizing, and optimizing their Sage Pastel software. The ideal candidate will have proven experience in implementing Sage solutions, troubleshooting, and training users across various industries.Key...

  • Technical Support Analyst

    3 months ago

    Johannesburg, South Africa On Line Personnel Full time

    Full Time - Randburg (Johannesburg) - Posted 5 hours ago Job Position: Technical Support Analyst Ref: 4439 Location: Randburg (Johannesburg) **Salary**: R15 000 to R23 500 per month commensurate with qualification and experience Qualifications / Requirements: - Minimum of Matric - Minimum of 3 years software testing skills and knowledge - Application...

  • Payroll Officer

    4 months ago

    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 71266 **Job Type** - Permanent **Job Title** - Payroll Officer **Computer Skills** - Pastel Payroll **Industry** - Accounting **City** - Johannesburg **Province** - Gauteng - Full Function Payroll duties- **Inherent Requirements** - Payroll qualification and at least two years payroll experience**What Qualification** -...

  • Technical Support Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa beBee Professionals Full time

    Job Offer: Support AnalystAt beBee Professionals, we are seeking a highly skilled Support Analyst to provide technical support to our customers and ensure the smooth operation of our products and services.Key Responsibilities:* Troubleshoot technical issues and provide solutions to customers* Respond to customer inquiries in a timely manner* Document...

  • Payroll Accountant Position

    2 weeks ago

    Johannesburg, Gauteng, South Africa Sydsen Full time

    Job Title: Payroll Accountant Job Summary: Sydsen is seeking a highly skilled Payroll Accountant to join our team. As a Payroll Accountant, you will be responsible for accurately processing payroll for all employees, ensuring compliance with company policies and legal requirements. Key Responsibilities: * Process payroll for all employees, ensuring...

  • Technical Support Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa beBee Professionals Full time

    Job Offer: Support AnalystbeBee Professionals is seeking a highly skilled Support Analyst to provide technical support to our customers and ensure the smooth operation of our products and services.Key Responsibilities:Troubleshoot technical issues and provide effective solutions to customersRespond to customer inquiries in a timely and professional...

  • Payroll Manager

    3 months ago

    Johannesburg, South Africa The Recruitment People Full time

    Responsibilities will include but are not limited to: - Payroll processing - Updating policies and procedures - Managing the team - Prepare reports Minimum requirements: - National Diploma - 5 years of experience - Pastel Payroll experience would be beneficial APPLY NOW! Disclaimer

  • Bookkeeper (Sage + Pastel), Woodmead, R25 000 Ctc

    2 weeks ago

    Johannesburg, South Africa RAKKGALAKANE RECRUITMENT Full time

    **Bookkeeper (Sage + Pastel), Woodmead, R25 000 ctc** - **Financial Qualification** and **8+ years of experience in the finance function**: - **Sage Cloud Accounting** and **Pastel** experience - Experience in **Trade Shows and Events would be a strong advantage**: - **Able to work certain weekends in either JHB, Durban and Cape Town (Able to travel)**: -...

  • Payroll Accountant

    1 month ago

    Johannesburg, South Africa Sydsen Full time

    My client, a legal company in Johannesburg North, is urgently hiring for a Payroll Accountant.Key Responsibilities:Payroll Processing: Accurately process payroll for all employees, ensuring compliance with company policies and legal requirements.Tax Compliance: Prepare and file payroll-related tax returns, including PAYE, UIF, and other statutory...

  • Payroll Accountant

    1 month ago

    Johannesburg, South Africa Sydsen Full time

    My client, a legal company in Johannesburg North, is urgently hiring for a Payroll Accountant. Key Responsibilities: Payroll Processing: Accurately process payroll for all employees, ensuring compliance with company policies and legal requirements. Tax Compliance: Prepare and file payroll-related tax returns, including PAYE, UIF, and other statutory...

  • Payroll Accountant

    1 month ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    My client, a legal company in Johannesburg North, is urgently hiring for a Payroll Accountant.Key Responsibilities:Payroll Processing: Accurately process payroll for all employees, ensuring compliance with company policies and legal requirements.Tax Compliance: Prepare and file payroll-related tax returns, including PAYE, UIF, and other statutory...