Vip Account Manager
2 weeks ago
**Job Number**
- 70379
**Job Type**
- Permanent
**Job Title**
- VIP Account Manager
**Computer Skills**
- MS Office
**Industry**
- Recruitment - Staffing
**City**
- Cape Town
**Province**
- Western Cape
- VIP Account Manager responsibilities:
- Work closely with the VIP Manager to assist with VIP Management, increasing VIP LTV, count and retention and implementing VIP marketing campaigns.
- Effectively improve VIP satisfaction, retention and report on all VIP functions.
- Work with the Customer Service Managers to optimize communication with VIP players and ensure increased customer satisfaction.
- Oversee customer relationships in order to drive VIP retention and increase VIP LTV.
- Work closely with the VIP Manager to work within the VIP budget.
- Manage and maintain player profiles by consistently analyzing VIP behavior and gameplay of players in order to optimize operational activities.
- Work with VIP Manager to organize, attend and report on VIP events
- Drive and support our Responsible Gaming Strategy throughout Customer Services.
- Continuously report and update customer notes, account sheets and customer financials.
- Drive value from the Hosted WL Customers to convert into VIP Customers.
- Reporting and optimizing reports for new value (growth in personal VIP lists based on personal initiative)
- Collaboration when creating and executing competitions**Inherent Requirements**
- VIP Account Manager requirements:
- Proven work experience in a previous industry related role.
- Proven work experience in a high-profile customer focused environment
- Willingness to work outside of office hours when required.
- Ability to work in cross departmental collaboration
- Strong management and communication skills
- Strong analytical and reporting skills
- Exceptional knowledge of sports and sports betting.
- Proficiency in English
**What Qualification**
**Minimum Qualification**
- Certificate
**Status**
- Available
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