French & English Speaking Product Support Expert

1 week ago

Cape Town, South Africa Meltwater Full time

**Application Deadline**: Jan. 31, 2023 Cape Town

French & English speaking Product Support Expert

**Location**: Cape Town, South Africa (Hybrid Model)

**Application Deadline**: 31 Jan 2023

**Start Date**: Immediately

**Prerequisite**:
University degree (any discipline)

Must be able to write and speak fluently in French & English.

CV and a cover letter in English

**Please note**: Applications will not be considered should you not have all of the above prerequisites.

We are looking for a full-time Product Support Expert to join our team here in our Cape Town office. We are on the lookout for someone who can prioritize in a high volume environment and understands our client’s needs on a daily basis.

The Support Legends at Meltwater are part of our R&D department which consists of passionate people who take pride in going the extra mile to deliver outstanding service. You will be the first point of contact for helping our clients and work closely with our Client Experience and Product Management team.

We are looking for people who are interested in developing their skills in an international and dynamic workplace, and a positive and solution-oriented attitude is a must-have.

**Responsibilities**:
Work within an international team to support our customers throughout the world.

Proactively engage with our Internal & External customers to ensure the best possible client experience is achieved.

Work with various teams to troubleshoot & determine the root cause of problems and deliver effective solutions.

Work on continuously improving the Product Support process.

Drive and implement new initiatives to take our support to the next level such as:
Documenting standards, processes and procedures relating to best practices, issues and resolutions.

Providing continuous feedback or suggestions to our Product Owners

Interact with people at all levels throughout the organization.

Required Skills/Qualifications

University degree (any discipline)

Solution oriented and self-motivated personality

Ability to think logically and provide solution-based suggestions

Ability to prioritize requests in order to optimize efficiency and team synergy

Strong technical aptitude - you are able to quickly learn and implement new technologies

The ability to assess and understand a situation and create a sense of urgency

An eye for the detail, proactive and enjoy being involved in multiple tasks at the same time

Outstanding written and verbal communication skills in English

Experience with ticketing systems like JIRA, Intercom or similar live chat platforms is a bonus

**What you can expect from us**:
Work in a friendly, international and welcoming environment.

Challenging tasks to solve in collaboration with other international teams.

A lot of opportunity for personal growth and development

Competitive salary and benefits including equity

Quarterly company events/bonding

GREAT PLACE TO WORK

Fun, cosmopolitan and international work culture

Continuous training throughout your career

Accelerated leadership and promotion program

Global career opportunities

Competitive salary model

Based on a foundation and belief in people and the potential they possess, regardless of experience. Like many entrepreneurially focused companies, Meltwater employees embody the work-hard, play-hard spirit. Whether you meet an employee from San Francisco to Cape Town, you will likely discover many similarities in terms of their achievements, focus and superior communication skills.

Our office spaces are collaborative, open working environments in which team work, learning and fun are the day-to-day norms. Each office consists of a number of small teams, ensuring that all of our employees have easy and frequent exposure to their managers and can quickly learn from those around them.

For over fifteen years, Meltwater has maintained a very unique culture. More about us Watch here

Talent Acquisition Meltwater Africa | Contact Person

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