Product Support Expert

3 weeks ago


Cape Town, South Africa Meltwater Full time

**Application Deadline**: Jan. 31, 2023 Cape Town

Product Support Expert

**Location**: Cape Town, South Africa (Hybrid Model)

**Application Deadline**: 31 Jan 2023

**Start Date**: Immediately

**Prerequisite**:
University degree (any discipline)

Must be able to write and speak fluently in English.

CV and a cover letter in English

**Please note**: Applications will not be considered should you not have all of the above prerequisites.

We are looking for a full-time Product Support Expert to join our team here in our Cape Town office. We are on the lookout for someone who can prioritize in a high volume environment and understands our client’s needs on a daily basis.

The Support Legends at Meltwater are part of our R&D department which consists of passionate people who take pride in going the extra mile to deliver outstanding service. You will be the first point of contact for helping our clients and work closely with our Client Experience and Product Management team.

We are looking for people who are interested in developing their skills in an international and dynamic workplace, and a positive and solution-oriented attitude is a must-have.

**Responsibilities**:
Work within an international team to support our customers throughout the world.

Proactively engage with our Internal & External customers to ensure the best possible client experience is achieved.

Work with various teams to troubleshoot & determine the root cause of problems and deliver effective solutions.

Work on continuously improving the Product Support process.

Drive and implement new initiatives to take our support to the next level such as:
Documenting standards, processes and procedures relating to best practices, issues and resolutions.

Providing continuous feedback or suggestions to our Product Owners

Interact with people at all levels throughout the organization.

Required Skills/Qualifications

University degree (any discipline)

Solution oriented and self-motivated personality

Ability to think logically and provide solution-based suggestions

Ability to prioritize requests in order to optimize efficiency and team synergy

Strong technical aptitude - you are able to quickly learn and implement new technologies

The ability to assess and understand a situation and create a sense of urgency

An eye for the detail, proactive and enjoy being involved in multiple tasks at the same time

Outstanding written and verbal communication skills in English

Experience with ticketing systems like JIRA, Intercom or similar live chat platforms is a bonus

**What you can expect from us**:
Work in a friendly, international and welcoming environment.

Challenging tasks to solve in collaboration with other international teams.

A lot of opportunity for personal growth and development

Competitive salary and benefits including equity

Quarterly company events/bonding

GREAT PLACE TO WORK

Fun, cosmopolitan and international work culture

Continuous training throughout your career

Accelerated leadership and promotion program

Global career opportunities

Competitive salary model

Based on a foundation and belief in people and the potential they possess, regardless of experience. Like many entrepreneurially focused companies, Meltwater employees embody the work-hard, play-hard spirit. Whether you meet an employee from San Francisco to Cape Town, you will likely discover many similarities in terms of their achievements, focus and superior communication skills.

Our office spaces are collaborative, open working environments in which team work, learning and fun are the day-to-day norms. Each office consists of a number of small teams, ensuring that all of our employees have easy and frequent exposure to their managers and can quickly learn from those around them.

For over fifteen years, Meltwater has maintained a very unique culture. More about us Watch here

Talent Acquisition Meltwater Africa | Contact Person

+



  • Cape Town, South Africa Meltwater Full time

    **Application Deadline**: Jan. 31, 2023 Cape Town German & English speaking Product Support Expert **Location**: Cape Town, South Africa (Hybrid Model) **Application Deadline**: 31 Jan 2023 **Start Date**: Immediately **Prerequisite**: University degree (any discipline) Must be able to write and speak fluently in German & English. CV and a cover...


  • Cape Town, South Africa Meltwater Group Full time

    **Description** We are currently seeking a full-time Product Support Expert to join our Cape Town office. We are searching for an individual who can effectively prioritize tasks in a fast-paced environment and comprehend our clients' requirements on a daily basis. At Meltwater, our Support Legends are a dedicated team of individuals who take pride in going...

  • Expert User

    4 weeks ago


    Cape Town, South Africa Sandwich Trading (Pty) Ltd Full time

    **BACKGROUND** The app aims to standardize the trading experience across these global venues, with a primary focus on derivative trading, while also offering spot trading. Sandwich covers the full lifecycle of trading, including direct market access (DMA) and algorithmic execution, order and position management, portfolio management, reporting, and...

  • African Safari Expert

    4 weeks ago


    Cape Town, South Africa HotelJobs.co.za Full time

    Are you an experienced Travel Consultant with a passion for crafting exceptional safari-focused holidays? Kendrick Recruitment is on the lookout for talented individuals to join our client's Operations team. If you thrive on creating tailor-made, high-end travel experiences throughout Southern and East Africa, then this is the perfect role for you. We are...


  • Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23051532 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Fire & Ice! Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that...


  • Cape Town, South Africa ABC Worldwide Full time

    Role Summary The Enquiry and Quote Experts are product and systems super users with sales consultation experience. They play a vital supporting role to the Sales Experts and are highly efficient administrators who can work under pressure and deliver fast turnaround when qualifying leads and when working on requotes for the Sales Experts. Within their role,...


  • Cape Town, South Africa amplify5 Full time

    **Subject Matter Expert** The Subject Matter Expert will be responsible for handling complaints, investigating information & finding remedial ways to ensure that the client is serviced effectively & efficiently for one of the largest US Telecommunication clients. **What will you be doing?** - Responding to queries from customer on calls, provide...


  • Cape Town, South Africa Cobham Aerospace Communications Full time

    Production Support Technician at Cobham Aerospace Communications | softgarden View job here Production Support Technician Full Time Le Cap, Afrique du Sud With Professional Experience ...


  • Cape Town, South Africa Network Contracting Full time

    Mechanical or Industrial graduate engineer with product development and product support experience (Minimum 5 years experience).BSc Industrial, Mechanical or Electrical Engineer


  • Cape Town, South Africa Adzuna ZA B C2 Full time

    Mechanical or Industrial graduate engineer with product development and product support experience (Minimum 5 years experience).BSc Industrial, Mechanical or Electrical Engineer


  • Cape Town, South Africa Network Contracting Full time

    Mechanical or Industrial graduate engineer with product development and product support experience (Minimum 5 years experience).BSc Industrial, Mechanical or Electrical Engineer

  • Truck Sales Expert

    4 weeks ago


    Cape Town, South Africa Ikon Consulting Full time

    Package: R15K basic + incentives + company car + fuel allowance + cellphone allowance. Retainer for the first month. Great product to sell and great group to work for. Well known franchise truck dealership based in the Northern Suburbs of Cape Town is seeking an experience truck sales expert to join their team. This brand is becoming more and more popular...


  • Cape Town, South Africa CoetzeeHR Consultants Full time

    **Company overview**: Our client is a leading technology company specializing in mechatronics engineering. They are committed to innovation, excellence, and pushing the boundaries of what's possible in the field of mechatronics. They continue to expand their team, and they are seeking a dynamic and experienced Subject Matter Expert in Mechatronics to join in...


  • Cape Town, South Africa Independent Recruitment Full time

    **Key Areas of Responsibilities**_ **Customer Experience** - Client liaison and relationship building post deposit payment received, e.g., advising clients on basic visa requirements - Arranging of gifts - If applicable, meeting of clients in Cape Town (with Sales Expert if available) - Pre and on trip support and client communication / key touch points...

  • Head of Product

    6 days ago


    Cape Town, South Africa Salt Full time

    This client is a mover and shaker in the world of software and tech! Creating AI solutions for global clients by means of cloud and data practices. They work across various industries such as utilities, insurance, banking, and telecommunications. A little more about the company: They have won multiple international awards, so you will be working with a...

  • Head of Product

    6 days ago


    Cape Town, South Africa Salt Recruitment Full time

    This client is a mover and shaker in the world of software and tech! Creating AI solutions for global clients by means of cloud and data practices. They work across various industries such as utilities, insurance, banking, and telecommunications. A little more about the company: They have won multiple international awards, so you will be working with a...


  • Cape Town, South Africa RJPersonnel Full time

    2years - Provide technical product knowledge and support on the iManage Document Management System and Co-Flo developed software for our rapidly expanding client base. - Have a solid knowledge of Co-Flo and be able to communicate with knowledge and confidence to clients about our products and how they have been implemented at their site. - Ensure tickets are...


  • Cape Town, South Africa Meltwater Group Full time

    **Description** **Location**: Cape Town, South Africa - Hybrid model **Application** Deadline: 31 July 2023 **Interviews**: July - August 2023 **Start Date**: August 2023 - Fixed-term contract (1 year) **Remuneration**: Paid position - competitive base salary Are you a proactive, social person with a genuine interest in supporting and managing the...


  • Cape Town, South Africa ABC Worldwide Full time

    Role SummaryClient Experience Experts are customer-facing and always have customer experience top of mind. These after sales experts deliver the wow factor prior to travel as well as on trip.Key Areas of Responsibility Customer Experience Client liaison and relationship building post deposit payment received, e.g., advising...

  • Product Manager

    4 weeks ago


    Cape Town, South Africa Impact Full time

    **Our** **Company**: Our company is transforming how advertisers handle media and performance marketing partnerships. Our integrated suite of products enables digital brands and agencies to maximize their return on global ad spend by providing a single trusted view into the consumer journey from ad impression through acquisition — across all devices and...