Director, International Credentialing

1 week ago

Johannesburg, South Africa TransUnion Full time

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
The Director of the International Credentialing & Onboarding organization must have demonstrable leadership skills working with both internal and external business customers in a multi-regional landscape. This individual must possess a strong operational process background with a relentless focus on customer-service including excellent communication skills. The individual will work with the VP, Customer Credentialing & Onboarding to identify and track metrics used to communicate the health of overall operations and drive improvements in the area of people, tools, and process. The Director is expected to have a strong understanding of the day-to-day operations of the various international departments in accordance with legal requirements, company policies and procedures coordinating the activities and results of a department/team(s) of associates.

**What You'll Bring**:

- Develop and implement operational policies, processes, and procedures for the management and support of internal customers
- Manages the on-going operations of the department in compliance to all applicable regional laws and regulations. Ensures that company policies and procedures are followed.
- Establish and meet defined delivery timelines for response time, issue resolution and request fulfillment while upholding TransUnion’s Risk posture
- Develop procedures that outline how requests are received, tracked, documented, assigned, and managed
- Provide daily, weekly, and monthly reports on key performance metrics related to incidents, problems, turn times and service requests
- Analyze performance of team activities and documented outcomes, identify areas for improvement, and devise/deliver solutions to enhance quality of service and to prevent future quality issues
- Identify, recommend, develop, and implement programs to advance the knowledge of customers and team members, including communication, training, user experience, and knowledge management
- Ensure the customer onboarding team delivers high levels of support by providing trends, reports, and analysis of customer satisfaction, performance against agreed to internal operational agreements and plans for service improvement and report to senior leaders in a monthly executive status presentation
- Create strategies to manage change and enhance stronger collaboration across internal teams including working with internal business partners to understand market trends that will require process and procedural changes to support continuous evolution
- Maintain departmental schedules, calendars, and training activities to ensure adequate staffing and education to meet customer needs
- Monitor and track direct reports and team performance and rate that performance against previously established baselines and provide regular updates to direct reports and leadership
- Collaborate with other departmental leaders to innovate workplace processes and procedures to ensure stakeholder’s needs are met and support “shift left” opportunities
- Train, develop and mentor Managers, Team Leaders and/or individual contributors on various tools, processes, and skill sets to further/accomplish team goals; provide guidance and feedback to other individual contributors as needed
- Establish and maintain positive and collaborative relationships with internal staff and clients
- Develop and implement annual department goals and strategies, addressing department needs and comparing operations to industry best practices.

**Impact You'll Make**:

- Fifteen (15+) plus years' experience managing multiple teams and direct reports with a demonstrated record of accomplishment in leading operational teams where adherence to corporate compliance is a priority.
- Demonstrate advanced interpersonal skills to engage with peers, customers, and senior leadership
- Experience with using metrics to run teams including establishing KPI’s and managing to those KPI’s; including forecasting work load and capacity
- Strategic perspective and thought leadership combined with excellent written and verbal communication skills with the ability to present complex information in a clear and concise manner to a variety of audiences, both technical and non-technical and all levels of management
- Understanding of regional regulatory laws and requirements in key TU markets including but limited to US, UK, LATAM, South Africa and India.
- Experience in a fast paced, high transaction volume environment preferred
- Ability to multi-task while maintaining a detail oriented focus
- Bachelor's Degree required
- Experience in offshore team management required
- Lean Six Sigma Green Belt or above a plus

TransUnion Job Title

Director, Customer Support Operations

  • Credentialing Specialist

    1 week ago

    Johannesburg, South Africa TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering...

  • Credentialing Specialist

    2 days ago

    Johannesburg, South Africa TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering...

  • Credentialing Specialist

    10 hours ago

    Johannesburg, South Africa TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering...

  • Credentialing Specialist

    10 hours ago

    Johannesburg, South Africa TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering...

  • Specialist I, Credentialing and Onboarding

    7 months ago

    Johannesburg, South Africa TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering...

  • Executive Creative Director

    7 months ago

    Johannesburg, South Africa The Make it Good Company Full time

    A leading below-the-line agency in the Northern Suburbs is looking for an Executive Creative Director. **Salary**:R80k-R100k, depending on experience As a seasoned Senior Executive Creative Director, you'll serve as the pivotal force behind fostering innovation, ingenuity, and strategic prowess. Your mandate transcends merely ideation; it's about ensuring...

  • Logistics and Operations Director

    2 weeks ago

    Johannesburg, Gauteng, South Africa Progessive International Full time

    Job OverviewWe are seeking an experienced Logistics and Operations Director to join our team at Progressive International. This is a key leadership role that requires strategic thinking, operational expertise, and excellent communication skills.

  • Finance Director

    4 months ago

    Johannesburg, South Africa JTI - Japan Tobacco International Full time

    At JTI we celebrate differences, and everyone truly belongs. **46,000 people from all over the world** are continuously building their unique success story with us.** 83% of employees feel happy **working at JTI. To make a difference with us, all you need to do is bring your **human best.** **Finance Director** **What this position is about -...

  • Finance Director

    7 months ago

    Johannesburg, South Africa Progressive International Full time

    Gauteng, JHB - Northern Suburbs - NEG - NEG Monthly Cost To Company (Market related) **Reporting to**:MANAGING DIRECTOR Working closely with: Branch Network and Sales Director, IT Manager, HR Manager, Procurement Manager and Finance team. **Responsibilities**: - Provide leadership in development and evaluation of short and long-term strategic financial...

  • Senior Financial Director

    3 weeks ago

    Johannesburg, Gauteng, South Africa Buffalo International Logistics Full time

    Buffalo International Logistics seeks an experienced Senior Financial Director to oversee its financial planning, risk management, and strategic financial operations. As a key member of the executive team, you will lead the finance department, develop and execute financial strategies, and ensure the company's financial health aligns with long-term goals.This...

  • Senior Finance Director

    3 weeks ago

    Johannesburg, Gauteng, South Africa Buffalo International Logistics Full time

    **Job Title:** Senior Finance DirectorWe are seeking a seasoned Senior Finance Director to join our team at Buffalo International Logistics. As a key member of our finance team, you will play a critical role in driving our financial strategy and operations forward.**Salary:** $160,000 - $200,000 per year**Responsibilities:Lead the preparation and...

  • Sales Director

    4 days ago

    Johannesburg, South Africa Ad Dynamo International Full time

    Ad Dynamo is an Aleph Group Inc company. We are a global sales house that represents leading digital media platforms across various regions of the globe, such as Snapchat, Spotify, Twitter, and Yahoo. Aiming to connect advertisers to every digitally connected user in its respective markets, Ad Dynamo equips its brands and agencies with the market know-how...

  • International Corporate Director

    3 weeks ago

    Johannesburg, Gauteng, South Africa Talent Acquisition Consulting Full time

    Are you a seasoned executive looking for a new challenge? Talent Acquisition Consulting is seeking a highly experienced International Corporate Director to lead our operational efforts in Southern Africa. As a Chief Operating Officer, you will be responsible for driving operational efficiency, managing daily business activities, and overseeing administrative...

  • Logistics Operations Director

    3 weeks ago

    Johannesburg, Gauteng, South Africa Buffalo International Logistics Full time

    Job Title: Logistics Operations Director at Buffalo International LogisticsAs a Logistics Operations Director at Buffalo International Logistics, you will be responsible for the overall management of our distribution center, ensuring efficient and effective daily operations, staff management, and customer satisfaction. Your role will involve overseeing...

  • Associate Director

    2 weeks ago

    Johannesburg, South Africa Benchmark International Full time

    The role will include: - Valuing and assessing the saleability of each potential client's business. - Explaining Benchmark International’s services and their benefits. - Presenting clients with a variety of exit/growth solutions. **JOB RESPONSIBILITIES** This role would be suitable for an experienced commercial property broker who can communicate...

  • L'oréal Sa Medical Directorate Intern

    3 months ago

    Johannesburg, South Africa L'Oreal Full time

    Medical Directorate Intern Location: Woodmead, Johannesburg Are you passionate about science and its impact on the world of beauty? Are you eager to contribute to groundbreaking research and shape the future of skincare and haircare? This might be the perfect opportunity for you! For over a century, L'Oréal has been driven by the belief that beauty needs...

  • Re-advertised- National Director- South Africa

    9 hours ago

    Johannesburg, South Africa SOS Children's Villages International Full time

    **VACANCY ANNOUNCEMENT - NATIONAL DIRECTOR - SOUTH AFRICA**: **Position title: Re-Advertised - National Director - South Africa** **Working location: Johannesburg, South Africa** **Supervisor: Chairman of National Board of Governors/Children’s Villages International Representative** **Region: East and Southern Africa (ESAF)** **Contract Period 3 years...

  • Sales Director

    1 day ago

    Johannesburg, South Africa HotelJobs.co.za Full time

    **Sales Director - Local Cluster of International Hotel Brand - JHB based R50K + great incentives and benefits** Leading International Hotel brand is seeking a reactive and proactive sales lead for a cluster of local properties in SA - JHB-based Duties & Responsibilities - Spearhead the cluster sales effort - Responsible for implementing the segment sales...

  • Operational Director for International Growth

    2 weeks ago

    Johannesburg, Gauteng, South Africa Talent Acquisition Consulting Full time

    We are seeking an experienced Operational Director to oversee critical operational functions in a prestigious organization. This role is responsible for driving the growth of key operational areas, such as Competence Centers, Training, CSR, Membership Marketing, and Events.The ideal candidate will have 3+ years of professional experience in governance,...

  • Cluster Assistant Director of Sales

    4 months ago

    Johannesburg, South Africa Marriott International, Inc Full time

    **Job Number** 24163103 **Job Category** Sales & Marketing **Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Functions as the assistant sales leader of the...