Accounts Payable Concierge Process

2 days ago


Pretoria, South Africa SoluGrowth (Pty) Ltd. Full time

SoluGrowth is looking for a skilled and experienced Accounts Payable person understanding the end-to-end requirements for accounts payable, that can join a 15-year-old shared services center for one of our biggest multi-national accounts in the query management service area.

The goal is to manage all individual and team KPIs and SLAs on a daily /weekly / monthly basis and ensure quality, training and ultimately the overall client service experience is improved on a consistent basis. The helpdesks deal with all transactional activities for this multi-national which has more than 90+ entities situated in more than 52 countries. Support is provided for the following functional areas:

- Procure to Pay (P2P)
- Record to Report (R2R)
- Order to Cash (O2C)
- Hire to Retire (H2R)
- Skills Development (SD)

We have both Local and International Customers include. Knowledge in the BPO industry will be advantageous.

**RESPONSIBILITIES**
- This position requires shift work
- Manage processing of all incoming tickets to ensure courteous, timely and effective ticket resolution
- Design and enforce request handling and escalation policies and procedures
- Communication channel between departments and client
- Quality control on a continuous basis linked to KPI’s / SLAs / performance management processes
- Track and analyze trends in help-desk requests and generate daily progress reports

**REQUIREMENTS**
- Exceptional written and oral communications skills with amplified level of emotional intelligence
- Solid relationship management and performance management skills
- Accuracy with attention to details and pro-actively orientated towards customer satisfaction support
- Proficient in the use of IT systems including all Microsoft packages (Oracle ERP knowledge advantageous)
- Proven analytical and problem-solving abilities, quick thinking and solutioning
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Competence to build and effectively manage interpersonal relationships at all levels of a company
- Time Management and the ability to prioritize



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