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Software Support Specialist
2 weeks ago
We are looking for a detail-orientated self-starter Platform Support Specialist.
You will be working with clients in resolving their production support requests on the in-house platform.
More support and technical analyses, troubleshooting analytical, sales force, (Implementation) but mainly support.
You will be working in US hours, Monday to Friday (3pm-11pm).
Our client has a revolutionary integration platform helping medium-sized companies integrate eCommerce, CRM, EDI, 3PL, and Shipping apps with their ERP system.
Responsibilities:
- Resolve customer production support tickets through debugging, platform log file analysis, data mapping verification, etc., implementing and testing the appropriate fix.
- Implement, test and deploy small change requests.
- Work with back-end databases and raw data files for root cause analysis and resolution.
- Coordinate with other team members on issue escalation, including the implementation and development teams.
Qualifications:
- 3+ years experience in enterprise software implementation or support roles, client facing is a plus.
- Strong SQL query writing a must.
- Strong troubleshooting and critical thinking skills.
- Great communication skills, both written and verbal.
- Strong organization and multi-tasking skills.
- Familiarity with different data formats and structures: XML, flat file, JSON, etc.
Preferred Experience
- Help desk software such as Zendesk or similar.
- SAP Business One, SAP Business ByDesign or similar ERP platforms.
- EDI transaction sets and trading partner setup
**Job Types**: Full-time, Contract
Application Question(s):
- Years experience in enterprise software implementation or support roles, client facing is a plus?
- Years experience SQL query writing?
- Years experience in Support and technical analyses, troubleshooting analytical, sales force, (Implementation) but mainly support?
- Years experience with either SAP Business One, SAP Business ByDesign or similar ERP platforms?
- Are you willing to work Fully-Remote, Full-time, US hours required (3pm-11pm SAST), Monday to Friday.
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