Learning Programme Specialist

2 weeks ago

Johannesburg, South Africa Nedbank Full time

**Requisition Details & Talent Acquisition Consultant**
- REQ 124067 Thembi Mtshali- Job Family- Human Resources
- Career Stream- Organisational Effectiveness (Learning and Od)
- Leadership Pipeline- Manage Self: Professional
- FAIS Affected**Job Purpose**
- To implement leading edge development programmes to develop and grow the management and leadership pipeline in specialist scarce skills areas and prepare Managers for new, broader or more complex roles within Nedbank.**Responsibilities**:

- Understand the solution delivery environment.
- Understand the basic principles of project management.
- Understand Customer centricity.
- Display an Agile Mindset.
- Display a working knowledge of Lean principles.
- Be able to facilitate online training sessions.
- Have a working knowledge of Microsoft Desktop Applications.
- Understand how to use tools like Jira and MS Project.
- Understand Agile Scaling environments.
- Display a working knowledge of the Scaled Agile Framework.
- Exhibit good listening qualities.
- Display problem solving abilities.
- Understand how to plan and schedule training interventions.
- Can report on training interventions.
- Understand data and how to visualise data.
- Have a positive attitude towards training and knowledge transfer.
- Display passion for people and sharing knowledge.
- .Understand and embrace the Nedbank vision and values, leading by example.
- Enable up-skilling and corrective action by sharing knowledge and industry trends with team.
- Enable corrective action to take place by identifying and escalating non-attendance of learning programs.
- Meet with clients to verify needs identified and create a learning program plan.
- Ensure the learning program solution is aligned to Nedbank's strategy and supports policies and procedures.
- Ensure implementation of Learning and Development plan.
- Enable electronic booking, tracking and reporting by ensuring that selected learning interventions are loaded onto learning systems.
- Enable effective use of resources and delivery against plan
- Essential Qualifications - NQF Level- Advanced Diplomas/National 1st Degrees
- Preferred Qualification- Business Related Post Graduate Degree
- Minimum Experience Level- 5 years experience in learning and development, managing projects and consulting.

**Behavioural Competencies**
- Adaptability

Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.- Communication

Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.- Customer Focus

Ensuring that the internal or external customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers’ and own organization’s needs; promoting and operationalizing customer service as a value.- Decision Making

Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.- Building partnerships

Developing and using collaborative relationships to facilitate the accomplishment of work goals.- Managing Work

Effectively managing one’s time and resources to ensure that work is completed efficiently.- Technical / Professional Knowledge- Business administration and management
- Business metrics applied to the HR function
- Client service management
- Client service principles
- Communication Strategies
- Consumer behaviour
- Financial Accounting Principles
- Microsoft Office
- Operations planning
- Principles of project management
- Relevant Nedbank product knowledge
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Service level agreements
- Strategic planning
- Business writing skills
- Oral and written communication techniques
- Management information and reporting principles, tools and mechanisms
- Disclaimer**_Please contact the Nedbank._**
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_

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