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Operations Manager

4 months ago

Durban, South Africa JOINT MEDICAL HOLDINGS - CITIMED AMBULANCE SERVICES Full time

**KPA**:
**Administration**
- Oversees, directs, and maintains the overall operations of the Citimed Ambulance Services.
- Works with the JMH Group Management and other staff persons to accomplish the goals and objectives set by the JMH Group.
- Communicates timely, accurate information to the new business development manager, Group Management, and Citimed Ambulance staff.
- Prepares update reports when requested by the new business development manager or JMH Group Management.
- Develops and administers the annual Citimed Ambulance Services budget in cooperation with the Finance Team.
- Monitors expenditures and receipts of the Citimed Ambulance Services.
- Financially plans for future equipment needs.
- Reviews and approves Citimed’s staff members leave, and overtime and submits for processing.
- Manages stock control by arranging for purchasing equipment, materials, and supplies in accordance with the budget and cost effectiveness including long range capital and equipment needs.
- Enters all run reports into the appropriate database, keeps records, and updates when appropriate.
- Attends JMH Group Management meetings, Citimed meetings, budget meetings and any other required meetings.

**Operational**
- Coordinates and supervises Citimed’s daily operations and training activities and staff through intervening supervisors.
- To have an active relationship with all the departments key customers and meet customers to ensure effective service provision. To act as a key customer contact point.
- Develops and oversees the formation of the Citimed’s Ambulance Service’s policies, goals.
- Ensures safety and efficiency in the workplace by establishing policies and procedures to ensure the highest level of care is being rendered
- Client care and on-going client satisfaction by effectively meeting customer needs, building productive customer relationships, taking responsibility for customer satisfaction and loyalty.
- Monitor crew functions during emergency calls when appropriate
- Effective control, maintenance and repairs of emergency vehicles and equipment.
- Does ambulance maintenance checks, stock checks, fixing of equipment and other necessary checks when appropriate.
- Manages the cleaning and maintenance of the Citimed’s building and grounds when appropriate.
- Manages the inbound ambulance services telephone line. Ensuring information, guidance, and assistance; messages and/or directs calls to appropriate personnel are done to Citimeds professional standards.
- Substitutes for other staff during temporary absences or where relevant.
- Performs other related duties as required

**Staff Management**
- Ensure relevant new staff recruitment paperwork is completed.
- Encourage operational input from all Citimed staff.
- Works with Citimed staff, providing leadership, support, and assistance.
- Coordinates training for new Citimed staff; conducts or assists with the training as necessary.
- Address personnel issues in a timely and professional manner.
- Work with Training Coordinator to ensure all necessary training is completed.
- Promotes proper training and supervision.rately and in a timely manner..
- Promotes proper training and supervision
- Monitor Citimed work and leave schedules.
- Setting high standards of performance for self and other.

**Minimum Requirements**:

- Must have a relevant qualification i.e., NDip EMT / BTech / EMC BHSc.
- Preferred Bachelor’s degree in Emergency Management Services, Business Management/Administration, Medical studies, or related fields.
- Must have 10 years’ experience in service/operations management.
- Must have 3 years’ experience in Senior Management including employee relations, conflict resolution and critical thinking.
- Must have valid driver’s licence with PrDP and **must** be a competent driver.