Product Trainer

5 days ago

Durban, South Africa Careerbox Full time

**Introduction**

Experienced **Trainer **is required to deliver training in line with the company and client objectives. To learn and continuously improve the content and delivery styles required to train new trainees and develop the existing agent capabilities. Can confidently deliver required courses with exceptional product and skills knowledge.

**Duties & Responsibilities**

**Client**

Facilitate Training group as per Client curriculum requirements
Multi skill into different campaigns and accounts required to be delivered from various industries
Conduct Training Needs Identification as per project requirements and report findings
Attend Quality Calibration sessions and ensure variance is less than 5%
Support Projects/BQ Management/Campaign Launches, Upskills, Refreshers
Take Calls for minimum 4 hours each month
Attend TTT with client or Master Trainer and ensure period sign off/certification is up to date
Attend Trainer Certification programmes - internal/external
Self-upskill on Industry updates and relevant knowledge

**People**

Communicate with team on Knowledge and Skill change updates for relevant campaigns
Coordinate with Gradbay Manager to help transition agent from Training to Gradbay as per expectations
Coach his/her own Trainees on observed Knowledge and Skill gaps
Manage Attrition within Training groups with regular one on ones and EWS

**Process and Risk**

Review Training content and suggest new ways of delivery to improve effectiveness
Complete Training Administrative tasks as per set timelines
Continuously monitor Process and Knowledge updates and suggest changes to Training content and delivery
Collect feedback on Knowledge and Skill gaps from Gradbay groups. Suggest improvements to Training Manager, Content Designer and Gradbay Managers towards Continuous Improvement
Coordinate with Gradbay Manager to help transition agent from Training to Gradbay as per expectations
Keep up to date with changes by attempting monthly Knowledge Assessment

**Skills and Competencies**

Facilitation Skills
Communication skills
Interpersonal skills
Influencing skills
Detail orientation
Microsoft Office

**Desired Experience & Qualification**
2+ years training or facilitation experience
Preference working in Telecommunications company
2+ in BPO Training role
Broadband and technical training experience an advantage
Strong communication skills with great attention to detail
Strong knowledge of MS office suite and client billing procedures
Strong administration skills
Facilitation Skills
Analytical skills
Communication skills
Interpersonal skills
Influencing skills
Detail orientation
Microsoft Office

To **apply**, send us a copy of your updated CV.

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