Car Service Centre Workshop/branch Manager Mthatha

2 weeks ago


Mthatha, South Africa Select Motor Recruitment Full time

Duties will include but will not be limited to;
Overseeing all staff and processes and systems.
Ensure that the workshop delivers quality service to promote return business.
Ensure that a “fix right first time” standard is maintained.
Ensure correct diagnoses by technicians.
Supervise & motivate staff to obtain maximum productivity, efficiency, and customer
Assist workshop staff with technical issues.
Manage & improve communication processes.
Ensure efficient and correct “loading” of workshop to ensure maximum profitability.
Maintain & monitor workshop productivity.
Adhere to Franchise Standards.
Upsell additional repair work on all vehicles.
Oversee the overall running of the workshop staff including front line staff.
Ensure targets are met daily to ensure maximum returns and profitability.
Source quality parts and suppliers ensuring maximum profitability while maintaining quality.
Obtain customer quotes for repairs and quoting Customers.
Ordering and receiving of parts.
Invoicing of completed work.
Obtain authorizations for extended warranties, service plans and fleet work.
Invoicing of completed work.

**REQUIREMENTS**:
Qualified technician
3-5 years experience as a Workshop Manager, ideally in a Service Centre or alternatively in a car dealership
Good leadership and managerial skills, firm but fair
Good business acumen
Able to mentor and assist technicians if required
Good workshop administrative skills
Good customer relations ability
Stable working career
Contactable references

If you are interested and have the required SKILLS and EXPERIENCE according to the job spec,
UPLOAD your current, updated CV on our Website using the following link:

- If you have not heard from us within 14 days from submission of your CV to us, you can assume you have not been successful

Applications should be submitted no later than Monday 13 November 2023


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