Supervisor: Client Services Coid

2 weeks ago


Mthatha, South Africa South African Government Department of Labour Full time

Centre, Eastern Cape Province

Requirements: Matriculation/Grade 12/Senior Certificate Three-year tertiary qualification in Customer Services/Management/Customer Relations/Contact Centre Management/Office Administration Management/Communication/Marketing. 2 years' functional experience in customer care/client services environment. Knowledge: All Labour Legislations and RegulationsPrivate Employment Agency regulations and ILO conventionsBatho Pele principlesPublic Services RegulationsKnowledge of Departmental Policies, Procedures and Guidelines. Skills: Problem solving skills, Computer literacy Basic interpersonal skills,Listening skills, Communication skills, Ability to interpret legislation, Telephone etiquette, Mediation skiils

Duties: Monitor and oversee the help desk at the first port of entry within the COID services. Facilitate customer driven quality workflow processes. Coordinate and ensure quality resolution of queries. Attend all queries regarding legislation and follow up on pending queries. Management of resources

ENQUIRIES: Ms S Zawula Tel: 047 501 5600

APPLICATIONS: Deputy Director: Labour Centre Operations: Private Bag 5080, Mthatha, 5100, Hand delivery: No 8 Manpower Building CNT, Elliot& Madeira Street Mthatha 5099

For Attention: Sub-directorate: Human Resources Management, Mthatha Labour Centre

CLOSING DATE: 30 January 2023 at 16:00



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