Client Service Delivery Executive

2 months ago

Johannesburg, South Africa NielsenIQ Full time

Customer Service Delivery Executive, is an individual that will manage a selection of manufacturer client relationships across South African clients. The role will require the individual to deliver on the commercial agreements in place with our manufacturer clients. The individual will be required to manage the day-to-day relationship with key client stakeholders, and be comfortable in presenting data to key client stakeholders.

**Responsibilities**
- Maintain a client service orientation by managing day-to-day administration of client service activities and coordinating on analysis and reporting of assigned research projects.
- To build a strong partnership with clients and seek to make an impact by creating & delivering pertinent analytical insights & presentations
- Client Management: undertake analysis for RMS data and handle clients' queries.
- Technical: acquire knowledge of both RMS solutions by attending requisite trainings
- Serve as primary contact to assigned client contacts on ad-hoc analyses and understand and respond to questions on content, basic data issues/questions, report generation, etc
- Delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards
- Accountable for work conducted for nominated clients in terms of analyses, charting, etc. and perform quality checks on all reports for alignment to request, accuracy and correctness

**Qualifications**

You’ve dabbled in research and analytics and have the communication skills to translate data into conversation or presentations. You can see the big picture while paying attention to detail. You know what’s happening and you’re ready to influence what’s next.
- 1-3 years’ experience in FMCG / Service / Retail industry
- Experience in working in an analytical capacity
- Strong numerical confidence and ability to translate numbers into clear insights and recommendations
- A team player, capable of working in a team environment and sharing responsibilities with other team members
- Effective communication skills
- Strong Client Focus and Proactiveness
- Strong command on Microsoft Excel and Power Point
- Working knowledge of research techniques and methodologies

LI-KS4
**Additional Information**

**Our Benefits**
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)

**About NIQ**

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

**Our commitment to Diversity, Equity, and Inclusion

  • Client Service Delivery Executive

    2 months ago

    Johannesburg, South Africa NielsenIQ Full time

    Job Description Customer Service Delivery Executive, is an individual that will manage a selection of manufacturer client relationships across South African clients. The role will require the individual to deliver on the commercial agreements in place with our manufacturer clients. The individual will be required to manage the day-to-day relationship...

  • Service Delivery Executive

    7 days ago

    Johannesburg, Gauteng, South Africa Genesys Full time

    Genesys Service Delivery Manager Job DescriptionAbout the Role:We are seeking an experienced Service Delivery Manager to join our Genesys EMEA Customer Success and Services team. As a key member of the team, you will be responsible for the development and execution of our Managed Services offering.The role entails coordinating service delivery, monitoring...

  • Client Services Delivery Director

    7 months ago

    Johannesburg, South Africa NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Delivery Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa Point. Your Marketing Investment Partner Full time

    At Point. Your Marketing Investment Partner, we are seeking a highly skilled Client Delivery Specialist to join our team. Job Summary:The Client Delivery Specialist will be responsible for coordinating all activities associated with delivering against client objectives and requirements. Key Responsibilities:· Customer Management: Develop strong...

  • Client Executive

    6 months ago

    Johannesburg, South Africa TalentCru Full time

    A company that specializes in ICT/Project Management talent placements and contracting has an exciting opportunity for a Client Executive in Gauteng.The Client Executive functions as a general executive for designated client accounts and/or regions / sectors and is accountable for the revenue, sales bookings, delivery/operational performance, as well as the...

  • Service Delivery Manager

    6 months ago

    Johannesburg, South Africa NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Service Delivery Specialist

    7 months ago

    Johannesburg, South Africa NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Services Executive

    4 months ago

    Johannesburg, South Africa ATripleA Recruitment and Temps Full time

    Description: A JSE listed Short Term Insurance company has a vacancy for a Client Services Executive to join their team. The ideal candidate has great communication skills and is computer literate. The main duty of the role is to service policies and to liaise with High Value Clients. Duties: • Administration • Management of...

  • Service Delivery Manager

    7 days ago

    Johannesburg, South Africa Genesys Full time

    Job title : Service Delivery Manager Job Location : Gauteng, Johannesburg Deadline : January 04, 2025 Quick Recommended Links Jobs by Location Job by industries The Service Delivery Manager will be a vital member of the Genesys EMEA Customer Success and Services team as she/he will be responsible for the Development and Execution of our...

  • Client Services Executive

    4 months ago

    Johannesburg, South Africa ATripleA Recruitment and Temps Full time

    Description:A JSE listed Short Term Insurance company has a vacancy for a Client Services Executive to join their team. The ideal candidate has great communication skills and is computer literate. The main duty of the role is to service policies and to liaise with High Value Clients.Duties:•Administration•Management of policies•Renewals•High Value...

  • Service Delivery Manager

    6 months ago

    Johannesburg, South Africa Job Crystal Full time

    A dynamic, vibrant and growing IT company is looking for a Service Delivery Manager to be central to the management of service delivery to a portfolio of clients, ensuring that all services and solutions delivered satisfy clients’ business requirements and expectations. The Service Delivery Manager works with stakeholders to enforce governance controls...

  • Ms Client Delivery Management

    6 months ago

    Johannesburg, South Africa NTT Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Ms Client Delivery Management

    7 months ago

    Johannesburg, South Africa NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Ms Client Delivery Management

    6 months ago

    Johannesburg, South Africa NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Application Delivery Specialist

    7 months ago

    Johannesburg, South Africa NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Service Delivery Specialist

    2 months ago

    Johannesburg, South Africa NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Executive: Juristic Client Experience

    4 months ago

    Johannesburg, South Africa Nedbank Full time

    Job Family- Project, Process and Product- Career Stream- Process- Leadership Pipeline- Manage Function (MF)**Job Purpose** - Drive a franchise view of clients and client experience, enabling differentiated coverage and client experience models that generate positive client sentiment and grow share of wallet. The role will be responsible for delivering...

  • Service Delivery Management

    6 months ago

    Johannesburg, South Africa NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Services Lead

    8 months ago

    Johannesburg, South Africa CBR MARKETING SOLUTIONS Full time

    **Job title**: Client services lead - senior management **Department**: Client Services - Sales **Reports to (Function)**: **Dual reporting line**: Operations manager and CEO. **Job Purpose**: The main objective of the client services lead is to ensure client retention and the growth in/of services supplied to and charged to the client base by CBR. This...

  • Delivery Executive

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    About the RoleThis is a senior position that requires an individual with exceptional project management skills and experience in delivering large-scale IT projects.As a Delivery Lead, you will be responsible for managing a team of technical professionals to ensure timely delivery of projects within budget and scope.Key Responsibilities:Develop and execute...