Travel Booking Agent

2 weeks ago


Johannesburg, South Africa Special Bus Hire Company Full time

**PURPOSE**:
We have a vacancy for an experienced travel booking agent to manage our bus and coach hire arrangements, in our Selby, Johannesburg office. The travel booking agent will provide a start to finish service to clients who want to plan and book buses for special hire trips.

**RESPONSIBILITIES**:

- Advise clients on passenger transportation options and availabilities based on their preferences, budget, and needs;
- Enquire and provisionally book resources for enquiry bookings with the operations team;
- Communicate with clients to determine if their transport preferences and needs are met and make recommendations based on those preferences;
- Advising clients on travel safety and health precautions and discuss risks that may arise during the trip and share emergencies details, e.g. ambulance, operations details;
- Providing transport related documents such as itinerary, driver special trip information, and other necessary paperwork;
- Convert all client enquiries into quotes and invoices within the client service level timeline;
- Handling administrative tasks, such as processing payments, issuing tickets, and preparing travel documents;
- Maintain client files on CRM system and keep track of their transport arrangements with operations teams;
- Follow up on payment confirmations with finance team;
- Administrate all post travel billing items with operations and finance, example unscheduled trips, driver timesheets, fuel records and repairs to damages;
- Responding to client inquiries and resolving any issues that arise during the booking process or during travel;
- Contribute to the ongoing systems and process improvement projects and implement all approved processes;
- Keep up with current industry trends, transport services and products.

**EXPERIENCE**:

- At least 2-3 years’ experience with bus bookings in the travel industry experience (Essential)
- Proven track record of scheduling and rostering in bus bookings (Advantageous)
- Proficiency in MS Excel
- Client services
- Knowledge of reservation booking system
- Knowledge on generating quotes and invoices on Sage Accounting
- Deep Understanding of the transport industry
- Knowledge of performance metrics

**SKILLS**
- Excellent verbal and written communication skills
- High level of organisation skills
- Good written and verbal English skill
- Travel and tourism or logistics diploma
- The ability to work under pressure.
- Ability to multitask and manage several tasks simultaneously.
- Excellent attention to detail.
- Ability to work within deadline.

**Salary**: R8,000.00 - R9,000.00 per month

Application Question(s):

- Do you have a deep understanding of the transport industry?

**Experience**:

- travel booking: 2 years (required)
- scheduling and rostering in bus bookings: 1 year (preferred)
- reservation booking system: 1 year (preferred)
- generating quotes and invoices on Sage Accounting: 1 year (preferred)

Application Deadline: 2023/04/21



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