Systems Support Specialist

5 months ago

Johannesburg, South Africa De Beers Group of Companies Full time

Company Description
- We’re re-imagining mining to improve people’s lives. That includes the lives of everyone who works for Anglo American. We strive to be a great company where employees are happy, inspired to do their best work. A place where every colleague can grow, develop and realise their potential. To live up to our Always with Purpose employee value proposition, we’re putting the development and growth of colleagues first by ensuring everyone at Anglo American has the career experience they deserve.

**Job Description
- This role is a 6month FTC.
The rendering of SAP Payroll and Employee Central Payroll system support is a pivotal aspect of this role and consists of resolving of system incidents and bugs - fixes, change requests / system enhancements, compiling business system requirements, System Quality Assurance testing, first line support to End Users. You will also participate in system related projects, end user access and authorization of role requests.
- Expert knowledge of SAP Payroll/ Employee Central Payroll and related functionality, coupled with strong analytical skills and a good understanding of information technology concepts and processes.
- Receive, record and resolve all Incidents and Bugs-Fixes according to Service Level Agreements.
- Receive, record and resolve all change requests, enhancement packs, functional updates and standard requests according to Service Level Agreements, Global Information Management process and best practice.
- Understand customer requirements and identify complex areas that will require specific focus within the SAP Payroll/Employee Central Payroll environments.
- Conduct projects effectively and efficiently through compiling business requirements specifications, development testing, end user testing and training and implementation according to Service Level Agreements, Global Information Management process and best practice.
- Receive, record and resolve all 1st line support according to Service Level Agreements, Global Information Management process and best practice.
- Maintain, co-ordinate and optimize the usage of all the applicable software systems.

**Qualifications**:

- Qualification to Information Technology or others related.

**Experience**:

- SAP Payroll/Employee Central Payroll experience.
- Experience in transitioning from SAP Payroll (On Premise) to Employee Central Payroll.
- Experience supporting Employee Central Payroll.
- Excellent understanding of business rules.
- Policy, process & procedure knowledge.
- Information Management Knowledge (incl. ERP, Microsoft).
- Business knowledge.

**Additional Requirements**:

- Communicate clearly: both verbal and written with a professional demeanor.
- Data collection, processing, analysis & reporting.
- Process analysis & design.
- Excellent problem-solving skills.
- Analytical skills.
- Query management.
- Project management.
- Customer centric.

**Additional Information
- Who we are**

We aim to lead the industry by pursuing ever safer and more responsible ways of working, demonstrating integrity and showing care and respect for people and the planet. That means we are constantly seeking new opportunities to mine and process our products sustainably, using less water, less energy and more precise extraction technologies. As the custodians of coal and other precious natural resources - diamonds (through De Beers), copper, platinum and other precious metals, iron ore and nickel - our extraordinary teams work safely and collaboratively, with the utmost consideration for local communities, our customers and the world at large.

**How we are committed to your safety**

Nothing is more important to us than ensuring you return home safely after a day’s work. To make that happen, we have the most rigorous safety standards in the industry. Not only that, we’re also continually investing in new technologies - from drones to data analytics - that are helping to make mining safer.

**Inclusion and Diversity**

Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential.

**How to apply**

**Advert Closing Date**:01 September 2024

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