Credit Controller

5 months ago

Midrand, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

**Direct Reporting Line**:
Pre-Legal Team Leader

**The IIE's Vega** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).

**The IIE's Vega Durban Campus, has a vacancy for a Credit Controller (Pre-Legal)**

**Duties and Responsibilities**:
**Administration/Collections/Handover**
- Attend to additional adhoc administrative duties as and when required.
- Assistance with registration for a specific campus or across campuses including collections relating to current and prior debt accounts for the first quarter of every year at a minimum.
- Negotiate and maintain payment arrangements and document Acknowledgement of Debt (signed off by Pre-Legal Team Leader)
- Ensure required call output target is achieved (20-30 Quality calls daily).
- Ensure relevant monthly targets are reached in order to reduce overdue debtors and increasing company revenue.
- Place relevant hold on debtors portal if no business hold is active (BH4)
- Compilation of contracts/statements/Account payer’s documentation for handed over files to be sent to AdVTech Pre-Legal TEAM for hand over to EDC
- Ensuring all comments / relevant documentation is uploaded and maintained on Excalibur
- Ensuring queries from Account Payers are raised timeously with the relevant Campus via the Query Spreadsheet
- Ensuring that queries raised with Campus's are resolved timeously
- Ensuring that escalation of accounts for issuing of S129 Notices are done timeously
- Capturing notes on Excalibur for all accounts worked and feedback received from internal/external stakeholders.

**Customer Service**
- Communicates with internal departments as and when required in order to maintain an accurate position on students accounts.
- Build sustainable relationships and trust with students/account payers through open and interactive communication.
- Handle account payers complaints, provide appropriate solutions and alternatives. Accurate escalation to Pre-Legal Team Leader as and when required.
- Attend to queries on IIE Assist as and when necessary.

**Quality Management & Reporting**
- All required reports and comments are to be maintained in order for the Pre-Legal Team Leader to change status's on Excalibur.
- Ensure notes are captured correctly and information provided in correct format.
- Have the ability to analyse information and make the correct decision on the way forward.
- Identify errors, provide recons, escalate and resolve queries.

**Competencies required**:

- Knowledge of Full Function Credit Control.
- Knowledge of Accounts Receivables/Debit Orders /Bank Statements.
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external departments.
- Good Interpersonal skills/Customer Service driven.
- Analytical and Problem solving skills.
- Sound numerical skills.
- Best suited to a friendly, organised person who works accurately and is able to handle pressure.
- Honest, trustworthy and ethical.
- Time management skills.
- Ability to produce basic reports using Microsoft Office.

**Minimum Qualification Requirements**:

- Minimum of Matric, Credit Management / Bookkeeping /Financial qualification advantageous.

**Minimum Work Experience Requirements**:

- Minimum of 2 years credit control experience.

**Working Hours**:

- Monday to Friday: 08:00 -17:00

**Salary**:

- Competitive salary commensurate with experience.

**Benefits**:

- Lifelong learning opportunities through LinkedIn Learning subscriptions.
- Staff and family discounts on educational programs within our brand portfolio.
- Incentive bonus structure based on performance and achievement of goals.
- Provident fund contributions, including Death & Funeral Cover, to support your financial well-being and future planning.
- Birthday vouchers to celebrate your special day.
- Competitive annual leave allowance for well-deserved time off and rejuvenation.

**Application Response**:
**Technical Support**:
**The IIE's Varsity College** is an Equal Opportunity Employer. However, preference will be given to previously underrepresented groups in accordance with the South African Employment Equity Act.

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