Claims Manager
3 days ago
PURPOSE OF THE POSITION AND KEY RESPONSIBILITIES:
The purpose of this position is to ensure that the relationship between the Company and its panel attorneys is not Compromised by ensuring and managing the accurate & prompt taxation and payment of bills in accordance with the provisions of the Scorpion Legal Protection Policy Document, Scorpion Schedule of Fees & Tariffs and all other related jurisdictional tariffs of South Africa.
Key Responsibilities include, but are not limited to the following:
**Manage Claims Department;**
- Manage the department to ensure efficient taxation & payment of attorneys’ bills.
- Check and approve bills, taxed by cost consultants.
- High level of numerical accuracy and attention to detail required.
**Relationship Management;**
- Manage the relationship between the branch, claims department and Attorneys
**Attending to Complaints and Concerns;**
- Address complaints and concerns raised by members & panel attorneys iro payments
**Process Improvement and Development;**
- Design, develop and improve payment and compliance processes.
**Setting Targets and Reporting;**
- Set departmental targets and compile weekly and monthly payment reports.
- Must be very computer literate and advanced knowledge of Excel and MS Word required.
MINIMUM REQUIREMENTS AND GENERAL WORKING CONDITIONS:
**Education;**
- Must have Matric (Grade 12); and must have completed legal degree (LLB or B Proc, B Juris, BLC or B Com/BA Law)
- Admitted Attorney (advantageous)
Experience;
- At least 2 year’s claims experience. Practice experience advantageous.
- At least 1 year’s managerial experience advantageous.
- At least 2 years’ experience with legal bills and taxations with regards to all tariff types,
- including but not limited to Magistrate’s Court, High Court tariffs etc
Other;
- Must possess higher than basic ability and knowledge to use computers and related technology efficiently.
- Must be computer literate and proficient in MS Word, Excel and Outlook.
- Have a valid driver’s license.
- General working conditions
- Regular office environment and no health and safety risks involved.
- Occasional local and national travel involved.
PRE-REQUISITE COMPETENCIES
Knowledge Competencies
Professional knowledge
- Product knowledge
- Knowledge of call centre metrics
- Skill Competencies
Soft Skills:
- Telephone etiquette
- Accuracy
- Attention to detail
- Administrative skills
- Analytical thinking ability
- Computer literacy
- Conceptual thinking ability
- Conveying information
- Decision-making skills
- Financial interpretation
- Flexibility
- Goal setting ability
- Listening skills
- Numerical ability
- Organisation awareness
- Organising ability
- Persuasiveness
- Planning ability
- Problem-solving ability
- Self-control
- Teamwork
- Time-management skills
- Verbal communication
- Written Communication
Behavioural Competencies:
- Acceptance of change
- Action orientation
- Administrative orientation
- Computer systems orientation
- Concern for order
- Customer service orientation
- Decisiveness
- Information seeking
- Initiative
- Integrity
- Levels of energy
- Organisational commitment
- Persistence
- Personal growth orientation
- Numerical orientation
- Self-confidence
- Stress tolerance
Salary and Benefits:
- Starting CTC R 31 681.00
- Pension fund and Group life cover
- Scorpion Legal Protection Policy
- Medical Aid Contribution
**EMPLOYMENT EQUITY**
**Job Types**: Full-time, Permanent
**Salary**: From R31,681.00 per month
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