Head: Customer Experience
2 weeks ago
Gauteng, Centurion
- Annually Cost To Company (Market related)
A well-established financial services business is seeking to appoint a Head: Customer Experience
The Head: Customer Experience will oversee the delivery of customer experience services that will ensure that internal and external customers have a positive and seamless experience
throughout their interactions with the organization.
**Qualifications**:
- Bachelor’s Degree/Advanced Diploma in Business Administration/ Business Management /Customer Experience related qualification.
- Post graduate qualification in Business Administration/ Business Management/ Customer Experience related qualification.
- The following Certifications will be an added advantage:
- ACXP (Accredited Customer Experience Professional) advantageous.
- ACXM (Accredited Customer Experience Master) advantageous.
**Experience**:
- Relevant 10-12 years in a Client Support environment of which 5 (five) years must have been on a Senior Management level.
- Experience in customer experience management, including measurement, customer insights and understanding and customer experience strategy.
**Technical**:
- Knowledge of client relationship management (CRM) software/systems.
- Knowledge on Customer Experience business case development.
- Advanced customer experience modelling and analytics.
- Excellent communication and conflict handling skills as well as good stakeholder and interpersonal relation
- For more information please contact:
- Mandy Scullard
-
Customer Experience Ambassador
4 days ago
Centurion, South Africa Customer Loyalty Consultants Full timeCLC is recruiting for Customer Experience Ambassadors with excellent communication and customer care skills, to join our Inbound Emergency Assistance Call Centre Department.Purpose:To assist the Customer Experience Centre (CEC) with the vital role of performing customer service-related duties including the effective handling of inbound and outbound calls,...
-
Customer Experience Ambassador
5 days ago
Centurion, South Africa Customer Loyalty Consultants Full timeMinimum Requirements:- Grade 12 certificate or equivalent Level 4 qualification issued by SAQA.- Clear Criminal Record.- Computer Literacy MS Office: Word, Excel, Outlook, PowerPoint.- Minimum of 2 years experience in the call centre/customer care environment.- Experience in an...
-
Customer Experience Ambassador
5 days ago
Centurion, South Africa Customer Loyalty Consultants Full timeMinimum Requirements: - Grade 12 certificate or equivalent Level 4 qualification issued by SAQA.- Clear Criminal Record.- Computer Literacy MS Office: Word, Excel, Outlook, PowerPoint.- Minimum of 2 years experience in the call centre/customer care environment.- Experience in...
-
Customer Experience Centre Manager
5 days ago
Centurion, South Africa Customer Loyalty Consultants Full timeCLC is currently recruiting for a Customer Experience Centre Manager.The Customer Experience Centre Manager is responsible for overseeing the operations of our Customer Experience Centre (CEC), which provides emergency assistance services such as Roadside Assistance, Household Assistance, Medical Assistance, and other related services. Ensuring the smooth...
-
Customer Experience Centre Manager
1 week ago
Centurion, South Africa Customer Loyalty Consultants Full timeMinimum Requirements:Grade 12 certificate or equivalent Level 4 qualification issued by SAQABusiness Administration / Management / Communication / Operations Management DegreeClear Criminal and ITC RecordsComputer Literacy MS Office: Word, Excel, Outlook, PowerPoint & other short-term softwareMinimum 10 Years Call Centre Management ExperienceBackground in...
-
Customer Experience Centre Manager
1 week ago
Centurion, South Africa Customer Loyalty Consultants Full timeMinimum Requirements: Grade 12 certificate or equivalent Level 4 qualification issued by SAQA Business Administration / Management / Communication / Operations Management Degree Clear Criminal and ITC Records Computer Literacy MS Office: Word, Excel, Outlook, PowerPoint & other short-term software Minimum 10 Years Call Centre Management Experience...
-
Customer Experience Ambassador
6 days ago
Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time**Gauteng**, Centurion** CLC is recruiting for Customer Experience Ambassadors with excellent communication and customer care skills, to join our Inbound Emergency Assistance Call Centre Department. **Purpose**: To assist the Customer Experience Centre (CEC) with the vital role of performing customer service-related duties including the effective handling...
-
Customer Experience Ambassador
4 days ago
Centurion, South Africa Adzuna ZA B C2 Full timeMinimum Requirements:- Grade 12 certificate or equivalent Level 4 qualification issued by SAQA.- Clear Criminal Record.- Computer Literacy MS Office: Word, Excel, Outlook, PowerPoint.- Minimum of 2 years experience in the call centre/customer care environment.- Experience in an insurance or related industry beneficial.- Emergency Assistance (Rodside Assist,...
-
Customer Experience Centre Manager
7 days ago
Centurion, South Africa Adzuna ZA B C2 Full timeMinimum Requirements:Grade 12 certificate or equivalent Level 4 qualification issued by SAQABusiness Administration / Management / Communication / Operations Management DegreeClear Criminal and ITC RecordsComputer Literacy MS Office: Word, Excel, Outlook, PowerPoint & other short-term softwareMinimum 10 Years Call Centre Management ExperienceBackground in...
-
Head of Business Operations
1 week ago
Centurion, South Africa Pollock and Associates Full timeHead of Business Operations Bank/Fin Services/Insurance Centurion - Gauteng - South Africa We seek a dynamic and experienced Head of Business Operations to join our clients team and drive excellence in debt collections, customer support, loan administration, and commercial credit functions. It plays a critical role in maintaining loan book quality and...
-
Head of Customer Care
1 week ago
Centurion, South Africa Edge Executives Full timeResponsibilities:Logistics Management:Oversee the entire transportation supply chain, including inbound and outbound logistics.Collaborate with manufacturing organizations, transportation companies, and logistics providers.Manage business relationships with suppliers and choose new partners.Develop short-to-medium range plans for the logistics department...
-
Head of Customer Care
7 days ago
Centurion, South Africa Adzuna ZA B C2 Full timeResponsibilities:Logistics Management:Oversee the entire transportation supply chain, including inbound and outbound logistics.Collaborate with manufacturing organizations, transportation companies, and logistics providers.Manage business relationships with suppliers and choose new partners.Develop short-to-medium range plans for the logistics department...
-
Head of Customer Care
1 week ago
Centurion, South Africa Edge Executives Full timeResponsibilities: Logistics Management: Oversee the entire transportation supply chain, including inbound and outbound logistics. Collaborate with manufacturing organizations, transportation companies, and logistics providers. Manage business relationships with suppliers and choose new partners. Develop short-to-medium range plans for the logistics...
-
Head of Legal
6 days ago
Centurion, South Africa SydSen Recruit Full timeGauteng, Centurion Head of Legal - Centurion, Gauteng As the **Head of Legal** in the **Automotive Industry**, you will be responsible for overseeing and managing all legal affairs within the company. You will provide strategic legal advice, ensure compliance with laws and regulations, and mitigate legal risks. Your expertise will play a crucial role in...
-
Incident Management Consultants
3 weeks ago
Centurion, South Africa Customer Loyalty Consultants Full timeCLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success.We are seeking Afrikaans speaking Incident Management...
-
Head
6 days ago
Centurion, South Africa AVBOB Full timeWe are looking for an individual with excellent communication skills and figure orientated to join our premium administration team as head. You will be responsible for supervising a team and managing all the department's activities. - Sorting of daily correspondence - Reconciliation of the Ledger Account. - Draft, maintain and monitors the monthly ICT...
-
Head of Customer Care
6 days ago
Centurion, South Africa Adzuna ZA B C2 Full timeDiploma or degreeAt least 5-8 years work experience within an automotive companyAt least 5+ years in the Farm automotive sectorClear understanding of dealership Farm functioning.Added advantage in Project management certification.Sound Knowledge of aftersales strategies, forecasting and relationship building.Excellent communication skills, both verbal and...
-
Head: Compliance
4 weeks ago
Centurion, South Africa Momentum Investments Full time**Introduction** **Role Purpose** We are seeking a highly experienced and dynamic Head of Compliance to join our reputable financial services company, specializing in investments and savings. As the Head of Compliance, you will play a critical role in ensuring that our organization adheres to all relevant regulatory rules, regulations, and policies. This...
-
Customer Technical Support Specialist
2 weeks ago
Centurion, South Africa Beckman Coulter Life Sciences Full time**Job Scope**: Flow Cytometry **Job Purpose**: This position is part of a Client Services where our vision is to anticipate that both our internal and external customer’s needs are met, while providing a world class telephonic customer service experience. The position is to provide professional, timely and accurate support to all Internal and External...
-
Head of Legal
6 days ago
Centurion, South Africa Insphired Recruitment Solutions Full timeOur client in the Automotive industry is currently looking for a **Head of Legal**, in Centurion. **Responsibilities**: - Overseeing and managing all legal affairs within the company. - Provide strategic legal advice, ensure compliance with laws and regulations, and mitigate legal risks. - Play a crucial role in supporting the business objectives while...