Trading Services IT Trainee

7 days ago


Johannesburg, South Africa IG Group Full time

Job Title

Trading Services IT Trainee

**Job Description**:
What you'll do
- Support clients with the highest quality of technical help and support
- Assist clients and IG staff with IT-related issues
- Help with general queries regarding account administration and IG’s product offering
- Providing clients with technical support with our front-end platforms and chart packages such as MT4, TradingView and ProRealTime
- Day-to-day troubleshooting of technology and platform issues
- Escalate key IT or trading issues
- Keep the department informed of any major changes or incidents
- Provide training to the department and the wider business when necessary
- Participating in and running various local and international projects
- Gain a strong understanding of various financial instruments such as stocks, options, futures, FX, cryptocurrencies, bonds, and commodities
- Gain a strong understanding of financial markets, stock exchanges and macro-economic events
- Provide trading expertise on P&L and margin calculations, order types, charges, trade assistance & investigations
- Providing an execution-only phone dealing service (following relevant training)
- Answering queries and cross-selling of our products and platforms
- Running daily morning market calls

Who we are

We’ve been at the forefront of trading innovation since 1974, taking on the challenge to deliver an unmatched experience for our clients and raise the bar for tomorrow’s opportunities. Today, we’re a global fintech company incorporating the IG, tastylive, Brightpool, IG Prime, Spectrum, and DailyFX brands, with a presence in 20 countries across five continents and over 400 000 active clients worldwide. But we know our success is only possible because of our people, who we encourage and empower to be brave, determined, and inventive.

Join us if you’d like to work in an inclusive, collaborative team that will recognise your talent and allow it to shine.

Where you'll work

As part of our hybrid working environment, you’ll split your time between home and the office. In this way, you’ll be able to enjoy a better work-life balance and always bring your best self to your role. At the office, you’ll have access to everything you’d expect from a world-class employer, such as a modern working environment, agile spaces, private quiet rooms and breakout areas. Plus, all our offices are located in iconic city centres, close to everything you might need for a rewarding working experience. While you’ll be based in our Sandton office, you’ll be working with our global trading services team around the world in London, Chicago, Melbourne, Singapore, Dubai, Bangalore and Krakow. Join IG, and you’ll be joining the best in an always-moving industry. We’re constantly improving and developing our products and services.

How you'll grow

Your personal and professional development are important to us. As a company that’s constantly redefining the boundaries of possibility, we’ll challenge you to push yourself, accelerate your ambitions and rise to new levels of excellence. We know that’s a big ask, so we’ll make sure that you’re supported all the way, getting the backing you need and the recognition you deserve. If you connect with our vision and can get behind it, you’ll be rewarded with countless opportunities to experience new things and enhance your abilities. Trading Services is the feeding ground for many departments within the global organisation. Local and international opportunities within IT audit & risk, development, compliance, sales, operations, and many more lie for top performers. What you’ll get As well as having the chance to attend regular social events, get funding for your charitable endeavors and join a range of special interest groups, you’ll receive an attractive selection of benefits working with IG:

- Competitive salary
- Private medical cover for you and your family
- Life insurance - Contribution to gym memberships
- Unlimited access to LinkedIn Learning Platform
- Comprehensive global and local onboarding process - to the company and to your role
- Employee-led LGBTQ+, Women’s, Black and Parents & Careers networks with annual budget for organizing events & projects that foster an open, diverse and inclusive culture
- Option to participate and create ESG initiatives based on IG Brighter Future Fund
- 2 additional days off a year for voluntary work
- 1 additional day off to celebrate your Birthday

Who you are

You’re upbeat and enthusiastic, and you have an open mind and a curious, can-do attitude. You, like us, understand the importance of collaboration and are driven to be the best in what you do. You embody our three core values - to champion the client, learn fast together and raise the bar. You want to be part of a proudly carbon-neutral company that will prioritize your well-being and that of the world around you, helping to create a brighter future for all. A company that embraces diversity



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