Account Management Lead
1 week ago
**Gauteng**, Tshwane (Pretoria)**
**SilverBridge is currently looking for an experienced Account Management Lead to play a vital role in providing guidance in creating long-term client relationships, acting as the bridge between the client and the operational delivery teams. He/she is required to build and facilitate executive level relationships with clients, to ensure the future revenue of these accounts and to deliver what was sold.**
**Account Management Lead**
**Pretoria, Menlyn Maine**
**Market Related**
**Responsibilities**:
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- **Develop strategic plans to ensure profitability and encourage business growth**
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- **Develop and execute on the Annual Recurring Revenue (ARR) plan**
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- **Create and manage an effective engagement structure and processes with clients**
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- **Demonstrate understanding of the business of our clients, the insurer**
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- **Understand and translate our value proposition for the client**
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- **Facilitate executive level engagements with our clients**
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- **Ability to negotiate with clients in the spirit of co-operation and collaboration**
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- **Effectively manages client expectation.**
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- **Build relationships with clients to establish and manage contracts**
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- **Create, identify and respond to, opportunities for providing products and services to the client**
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- **Collaborating effectively with the COO; Ops Manager; POs and PMOs to ensure timely and effective delivery of services to clients**
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- **Successful service delivery - through SLA achievement and high level of client satisfaction**
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- **Effectively collect and align the client requirements to drive agreed targets and corporate objectives within the agreed budgets.**
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- **Assess risks and make recommendations based on analysis of all factors affecting a business situation**
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- **Facilitate internal and client audits**
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**Experience and qualifications**:
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- **Business related degree**
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- **Strong commercial background**
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- **Exceptional interpersonal skills**
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- **Excellent communication skills**
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- **Excellent negotiating skills**
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- **Extensive client relationship management experience**
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- **10 or more years in an account management or client engagement role**
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- **Insurance knowledge and background**
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- **Experience managing the delivery of IT related software and products**
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- **Team player**
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For more information please contact:
**Loren Davies
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