Outbound Esd Technical Officer

2 weeks ago


Midrand, South Africa Nexio Full time

**ROLE PURPOSE**
Give updates on Service Requests for customers phoning the ESD Outbound Service Desk

Perform basic tests before confirming closure and verify link status using intergrity.
- Give feedback to customers calling into the IVR
- Follow up with technical officers on Service Requests for activity updates on tickets without updates and revert with feedback to the customers
- If no updates from Technical Officers escalate to their Squad Leader (Teams chat escalation and transfer the client to the hunt line)
- Call clients and do a close the loop exercise before closing resolved calls using Zailab
- Perform basic tests before closing calls
- Close resolved calls
- Assist the Inbound Team answering inbound calls from customers requesting to log a new ticket
- Use MSPI & Integrity to obtain the correct information necessary to perform your duties and responsibilties
- Be available on Zailab 8 hours during your shift to take customer inbound calls requesting updates
- Log calls to relevant department(s) immediately when system issue is detected, i.e., Siebel/ Zailab and notify your Squad leader or Shift Squad Leader.
- Follow the Escalation matrix

**REQUIRED COMPETENCIES**
- Communication Skills.
- Speed and Accuracy.
- Problem solving.

**GOALS**
- Zailab/IVR Availability
- Call feedback and updates
- Customer communication
- Call abondonment rate
- Closed resolved calls.



  • Midrand, South Africa Mediro ICT Full time

    **Duties**: Investigating and monitoring server issues to suggest possible solutions if there are critical issues. Manage and whitelist blocked URLs on the Proxy Server (Linux Squid Proxy). Microsoft Office 2007-2016 support for end-users. Configure servers for security vulnerability scanning and install security patches on compromised servers every...

  • Repair Technician

    4 weeks ago


    Midrand, South Africa Technologia Group Full time

    Technologia Group is looking for Repair Technician. Experience in cell phone repair work is CRITICAL in order to apply. This role is technical based, attending to effective fault diagnoses & repairs of client devices to ensure improved device productivity. QUALIFICATIONS / SKILLS REQUIRED - National N-diploma: Electrical Engineering (N3 - N6...


  • Midrand, South Africa Jurumani Solutions Full time

    Jurumani offers an environment where creativity and the practice of building things is believed to be fundamentally useful to both the Client and Jurumani Solutions. Providing opportunity to focus on making products and business operating capabilities work, which means we often are more concerned with how systems align, orchestrate and integrate to achieve...


  • Midrand, South Africa Siemens Mobility Full time

    **Job ID**: - 372482**Company**: - Siemens Proprietary Limited**Organization**: - Smart Infrastructure**Job Family**: - Sales**Experience Level**: - Experienced Professional**Full Time / Part Time**: - Full-time**Remote vs Office**: - Office/Site only**Contract Type**: - Permanent**Job Title / Role**:Technical Sales Support Professional (Tender/Bid...


  • Midrand, South Africa Interfoto Full time

    _**Technical Product Evaluator - Job Description **_ A vital part of the new product development team, serving as Technical Product Evaluator & Admin Support to the New Product Development Manager ensuring the successful development and performance of a product. The **Technical Product Evaluator **will design and oversee technical product testing, user...


  • Midrand, South Africa Siemens Full time

    **Job Title / Role**:Technical Sales Support Professional (Tender/Bid Manager)** **Organization**:Lead Country South Africa** **Location**:Midrand, South Africa** **Reporting Manager**:Technical Sales Support Manager** The Business Siemens is a global powerhouse in diversified engineering providing products, systems and solutions across the...


  • Midrand, South Africa Interfoto Full time

    **Requirements**: - 3+ years experience in industrial design, product engineering, technical graphic design etc. - Diploma/Degree in Electronic engineering (non negotiable) - Marketing experience would be preferable. - Proficient in Microsoft Excel & office. - Ability to multitask with strict time constraints. - Strong technical skills. - Ability to be a...


  • Midrand, South Africa Pronto Labour Team Full time

    **BEHAVIOURAL OFFICERS (PSIRA - Minimum Grade C)** with Experience with **Two-Way Radios** ( **Send CV's together with Coloured ID, PSIRA Certificate, Firearm** **Competency, Statement of Results**) - Midrand, Gauteng **BEHAVIOURAL OFFICERS (PSIRA - Grade C)** - Proven experience of** TWO-WAY Radios**: *** ID in Colour PSIRA Certificate Firearm...

  • Technical Analyst

    1 month ago


    Midrand, South Africa Jurumani Solutions Full time

    Jurumani offers an environment where creativity and the practice of building things is believed to be fundamentally useful to both the Client and Jurumani Solutions. Providing opportunity to focus on making products and business operating capabilities work, which means we often are more concerned with how systems align, orchestrate and integrate to achieve...


  • Midrand, South Africa Dynamic Outsourced Solutions Full time

    Job Purpose: To support the sales division with the onboarding of new sales consultants by ensuring that adequate and relevant training is provided hereby equipping sales consultants with the necessary technical and functional knowledge to fulfill their function within SAHL. A. Onboarding: • Induct new sales consultants and develop a learning roadmap as...

  • Security Officer

    1 month ago


    Midrand, South Africa DBSA Full time

    The purpose of this role is to physically safeguard the DBSA premises, its employees, visitors and assets whilst using the available technology within the campus and adhering to the Private Security Industry Regulatory Authority (PSIRA) and the Heatlh & Safety regulations. **Key Responsibilities**: - Guard the DBSA against any safety and security breaches...

  • Security Officer

    1 month ago


    Midrand, South Africa DBSA Full time

    The purpose of this role is to physically safeguard the DBSA premises, its employees, visitors and assets whilst using the available technology within the campus and adhering to the Private Security Industry Regulatory Authority (PSIRA) and the Heatlh & Safety regulations. **Key Responsibilities**: - Guard the DBSA against any safety and security breaches...


  • Midrand, South Africa Prostaff Recruitment Specialists Full time

    Technical Specialist / Junior Account Manager - Personal Care Raw Materials - 2023-08-18 - 2023-09-17 - Permanent - PS010052 - Sales and Marketing- Gauteng, Midrand - Monthly Cost To Company (Market related, Negotiable)- A well-known and established international personal care manufacturing company specialising in supplying personal care raw materials into...


  • Midrand, South Africa Energy at Work Projects Full time

    **To qualify for the role he/she must have** A bachelors degree in computer science, accounting, finance, or a related field - ITSM certification/s and relevant project experience at minimum - Approximately 10+ years of total experience and ITSM Implementation experience, ServiceNow, CMDB - Support the ITSM implementation project and play solution architect...

  • Warehouse Manager

    1 month ago


    Midrand, South Africa Stonebridge HR Solutions Full time

    Gauteng, Midrand - R30 000 - R35 000 Monthly We are looking for an experienced Warehouse Manager with experience within a Cold Storage Warehouse environment. **Requirements**: - Relevant tertiary qualification - 5 Years Working experience in the Cold Store Warehouse industry (essential) Skills Required: - Excellent Office Applications - Excellent...


  • Midrand, South Africa Adzuna ZA B C2 Full time

    ResponsibilitiesDeputise for the Principal Instrument Engineer when requested.Responsible for the design and approval of all Instrument work on assigned projects.Responsible for preparation and approval of project related standards and job notes.Ensure that engineering activities on assigned projects are executed within budgeted manhours and approved...

  • Oem Area Manager

    4 weeks ago


    Midrand, South Africa Unique Personnel Full time

    **Job Number** - 69961 **Job Type** - Permanent **Job Title** - (D8919) OEM Area Manager (Service/Technical) Pass **Computer Skills** - computer literate **Industry** - Automotive **City** - Midrand **Province** - Gauteng - An OEM situated in Midrand requires the services of OEM Area Manager (Service/Technical) Passenger Vehicles to provide effective...

  • Engineering Interns

    1 month ago


    Midrand, South Africa Siemens Full time

    **Job Title / Role**:Intern Technical SI EA** **Organization**:Siemens Proprietary Limited** **Location**:Midrand, South Africa** **Reporting Manager**:Solution Engineering Manager** The Business The SI EA is one of the leading global suppliers of products, systems, solutions and services for the economical, reliable, and intelligent transmission and...

  • Signal Management

    4 weeks ago


    Midrand, South Africa Fidelity Services Group Full time

    **REPORTING**: In the execution of your duties, you will report to the Technical Manager. **PURPOSE**: The aim of a Wireman is to install security systems as per FADT guidelines. **Your job description encompasses, but is not necessarily, limited to the following**: ***: **Key Performance areas**: - Receive daily consumable requisition form from...

  • Technical Advisor

    1 month ago


    Midrand, South Africa Afrirent Holdings Full time

    Afrirent is a dynamic, fast-growing group of companies with an extensive fleet of vehicles and service offerings. Investment in technology, people and relationships has seen our offering expand into complementary services like car rental, tracking and monitoring, tourism and automotive sales. We are looking for a Diesel Technician who will be a...